Insights on Business
OCTOBER 16, 2018
Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. Carmelle Cadet, IBM Blockchain Payments Business Development Manager. Monday, October 22, 2018. 10:45-11:30 AM. 2:00-2:45 PM.
Insights on Business
SEPTEMBER 21, 2018
Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.
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Insights on Business
JUNE 14, 2018
Today, if banks want to continue to succeed, they must reinvent themselves once again from generalist to specialist by creating new products that enable banks to build better forms of customer experiences. Digital reinvention at its most fundamental level reconceives banking using a customer-first or customer-centric perspective.
Insights on Business
DECEMBER 10, 2017
Let’s face it, technology is only a disruptor to those who are not prepared to use it. Those who see technologies such as cloud, blockchain/distributed ledger, artificial intelligence, and machine learning as opportunities to modernize, reduce costs, and improve customer experiences, will be the leaders.
PYMNTS
MAY 3, 2019
Small businesses (SMBs) are rarely early adopters of new financial technology (FinTech). Indeed, FinTech and alternative financial service providers have stepped in to try to combat those points of friction, wielding technologies like blockchain and IBAN solutions to find ways around the friction of correspondent banking.
Urs Bolt
OCTOBER 17, 2018
Fintech to facilitate inclusive financial system establishment in China, say experts. Leveraged by tremendous customer data, Chinese Fintech companies have an edge over their Western counterparts in innovation applications.”. China could improve its regulatory technologies. Blockchain. Customer Service. Compliance.
Insights on Business
FEBRUARY 19, 2016
These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. What can banks learn from the FinTechs? This will help maximize the impact and value for both topline growth and bottom-line optimization.
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