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Bank Customer Experience Summit to join forces with ICX Summit in 2023

ATM Marketplace

2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking trends. This year, the summit will be combined with the ICX Summit from Sept. 12 to 13 in Charlotte, North Carolina.

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What Does Banking Need More: Customer Experience or Product Innovation?

The Financial Brand

Some maintain CX has fallen in importance in the fintech age. The arguments pro and con provide key insights into banking's future. The post What Does Banking Need More: Customer Experience or Product Innovation? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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8 Fintech Trends Changing Banking Forever

The Financial Brand

Banks and credit unions should view trends in the fintech space to determine where threats and opportunities exist and where resources should be deployed. The post 8 Fintech Trends Changing Banking Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Millennials Now Trust Fintechs as Much as Banks

The Financial Brand

Skyrocketing adoption of fintech is not only changing the way consumers bank, it’s changing how they live, think, and interact with money. The post Millennials Now Trust Fintechs as Much as Banks appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Future of Banking and Collaboration to Improve the Customer Experience

Digital Growth Institute

“ You have to think like a banker: What is going to be this thing that I can offer that doesn’t necessarily exist—that hook to grab customers? ” -Mary Wisniewski. The future of banking is now. It’s time to move beyond the bankfintech feud and find ways to work together to provide something new to improve the customer experience.

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The Convergence of Fintech & Banking Is Transforming Business Lending

The Financial Brand

The trend isn't the end of relationship banking, but partnering and a niche market focus will be essential, especially as CRE lending slows. The post The Convergence of Fintech & Banking Is Transforming Business Lending appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Top Gen Z Trends Impacting Banking In The Year Ahead

The Financial Brand

Banks and credit unions would do well to understand what's changed. The post Top Gen Z Trends Impacting Banking In The Year Ahead appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Gen Z's attitudes toward finance have shifted since the advent of Covid.

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