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When customers contact Wells Fargo, AI system goes to work

American Banker

An internally built system called Advanced Listening analyzes phone calls, emails, text messages and more, identifying possible compliance violations, systemic issues and opportunities to improve processes, products and customer service.

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Live Oak outpaces larger rivals in moving core system to public cloud

American Banker

The North Carolina bank deployed Finxact's new technology, which runs on Amazon Web Services, to make Paycheck Protection Program loans and will use it next to offer business savings accounts and CDs.

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Banks and Credit Unions View Fintech Partnerships a Key Growth Strategy for 2020

Gonzobanker

Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. In What’s Going On In Banking 2020: Outlook for a New Decade , 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year.

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A Five-Step Action Plan to Mobilize ‘Mobile First’

Gonzobanker

Despite all the hype related to digital transformation over the last several years, the systems and processes required to support customers virtually are not good enough. Does the contact center have access to the needed systems? How fast can a loan portfolio be analyzed for credit risk? How fast can the institution adapt its strategy?

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How coronavirus pivot helped this British fintech land PNC

American Banker

The challenger bank OakNorth has been peddling its lending platform to U.S. banks for a year. When it saw COVID-19 on the horizon, it retooled to include a ratings system predicting how borrowers will be affected by the pandemic.

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Even in pandemic, small banks forge ahead with core conversions

American Banker

Many community banks, like Peoples Community in Wisconsin, say they proceeded despite the technological challenges presented by social distancing because the crisis has exposed the shortcomings of their digital systems.

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Your Eyes are the Window to… Your Bank? Q&A with EyeVerify

Banking 2020

How does this technology reduce costs to the traditional banking business? Eyeprint ID is already in market for consumers among 20 banks in Australia that are leveraging the digital banking platform provided by The System Works Group. Eyeprint ID requires no additional expensive software or hardware. Source: WSJ.

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