PYMNTS

MARCH 20, 2020

Phishing attempts surged 640 percent last year alone, with hackers placing malicious URLs on domains such as Apple, Dropbox, Facebook, Google, Microsoft and PayPal, according to a recent report. Fraudsters appear to be finding success in new versions of the age-old heists. About The Playbook.

Industry 225

Industry Fraud social media Security 225

Insights on Business

FEBRUARY 13, 2019

For example, by partnering with movie theaters and ride-sharing services like Uber, Bradesco is able to generate relevance, frequency and importance with a social-based marketing strategy. They studied Instagram, WhatsApp, iFood, Apple, Facebook, Amazon Customer Experience, and Uber to learn how to integrate into a digital minded audience.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

JANUARY 28, 2020

Keepsake accepts major credit cards or Apple Pay for payment and uses Stripe on the backend. Like many companies, Keepsake reaches its market through social media. Weiss said the company has enjoyed the benefit of repeat business and word of mouth referrals from customers. Payments and Logistics.

Mobile 141

Mobile social media United States Cards 141

PYMNTS

JUNE 29, 2017

Well, some of us did — mostly those who were willing to sleep on the sidewalk outside an Apple Store got it on day one. When the first version of Apple’s App Store launched in 2008, there were only 500 apps in it. million apps in the Apple App store, not to mention the additional 3.4 And on June 29, 2007, we finally got it.

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

APRIL 25, 2017

When it comes to chatbots, the available outlets for them reside in the cloud, resulting in text-based bots and voice-activated bots like Amazon’s Alexa, Apple’s Siri and Google’s Home. Within the past year alone, Facebook has been a major player in slowly working its way to improve the way businesses think about chatbots.

social media 199

social media Google Technology Customer Experience 199

Insights on Business

DECEMBER 10, 2017

Consumers have been conditioned by Google and Apple to see that banking services can be much more accessible and convenient from a mobile device. There are also huge legacy issues where existing infrastructure cannot be demolished in order to accommodate customers who are still attached to old methods. There are more threats looming.

Fintech 115

Fintech social media Apple Google 115

PYMNTS

AUGUST 10, 2020

And judging from the continuing proliferation of videos on social media, the ability for retailers to enforce even the minimum safety standards of mask-wearing is risky business for employees. The customers (in the short term) see value benefits – but they aren’t shopping for spring and summer clothes anymore.

New York City 148

New York City Los Angeles Retail San Francisco 148

Abrigo

MAY 5, 2022

million podcasts in the world, you might find it daunting to weed through the lists on Apple Podcasts, Spotify, Google, or other platforms to find the best banking podcasts. Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes.

Community 195

Community Lending Maine Resources 195

CB Insights

NOVEMBER 6, 2018

While beauty conglomerates like L’Oréal are making acquisitions to become more tech-enabled, tech giants like Google, Amazon, Facebook, and Apple (GAFA) are pursuing the high margins in beauty through partnerships, consumer insights, e-commerce, and more. Amazon and Apple have both launched their own virtual assistants. Looking ahead.

Google 72

Google Apple Industry Branding 72

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. The technology is there; firms just have to make use of it.

Data 296

Data social media Tools Analytics 296

PYMNTS

JUNE 3, 2016

So that’s a really big, important part of us preparing our customers for the new realities.”. To discuss the revolutions that have driven payments from simple transactions to full-service customer experiences, PYMNTS spoke with Dasilva about the challenges that retailers have faced – and continue to deal with – as their businesses evolve.

Retail 100

Retail Apple Fraud Online 100

ZootBlog

DECEMBER 14, 2015

In 2015, the financial industry made a point to enhance the customer experience by leveraging massive amounts of data from phone calls, emails, mobile apps, ATMs, and websites. For instance, analyzing Twitter comments posted by customers regarding their experience at the branch offers rich data sets. Advanced Analytics.

Mobile 70

Mobile Customer Experience Analytics social media 70

PYMNTS

MAY 31, 2019

Amazon is reportedly looking to recruit brands ranging from musicians to consumer products, as well as influencers on social media who have at least 100,000 followers. As the global CTO, Suresh will be responsible for technical strategy, combining advances in computing with Walmart’s strengths to deliver the best customer experiences.

Mobile 134

Mobile Apple Report Retail 134

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

MAY 2, 2016

iPhone users everywhere rejoiced when Apple added the passcode fingerprint scan,” says Paley. According to Forbes , interactive mirror technology is enhancing the customer experience and bridging the gap between in-store retail and eCommerce. Expect more in this area as marketers embrace the potential.”.

Retail 100

Retail Innovation Technology Arkansas 100

Insights on Business

FEBRUARY 10, 2019

The conference holds an impressive line up of education and activities for financial leaders focused on developing a strategic point of view and prospective roadmap to lead their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Get social.

San Francisco 79

San Francisco blockchain Conference Video 79

Independent Banker

NOVEMBER 25, 2015

The bank also energetically markets to and interacts with customers through social media, and it was named this year as one of ICBA’s leading member community banks in social media. The challenge for us is how we translate what makes us different from the big boys into this space.”.

Innovation 70

Innovation Community Bank social media Community 70

FICO

DECEMBER 20, 2022

Credit cards have seen record growth and near-record balances through 2022, and alternative payment methods are booming, including everything from ACH and real-time money transfers to phone-based systems like Apple Pay and Google Pay. Buy-Now-Pay-Later Will Win on Customer Experience but Needs Enhanced Security.

Fraud 52

Fraud Payments South Carolina Compliance 52

PYMNTS

JULY 19, 2019

They will also get a host of social media and email marketing tools, access to a Seattle-based coworking space and participation with other brands in special projects such as co-branded pop-up retail stores, AMZ Advisers said in a May article. Stores have some advantages, and we’re trying to make the most of those.

Branding 122

Branding Retail Customer Experience social media 122

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Barclaycard discussed its social media and crowdsourcing, including a site where customers share travel stories and openly discuss product options.

Chicago 97

Chicago Retail Branch Design Training 97

Gonzobanker

DECEMBER 14, 2023

The Financial Branding Quote of the Year Award – goes to Piper Sandler’s Scott Hildenbrand : “Every bank has a peer group to compare their financial ratios, but bank leaders should also have a social media peer group.” The Smarter Bank – Customer Experience Award – goes to Synovus Bank.

Fintech 194

Fintech Community Regional Technology 194

CB Insights

JUNE 5, 2019

Chase, HSBC, and USAA use Apple’s FaceID to let customers securely log into their mobile banking apps, while UK-based Lloyds Bank is testing similar features using Microsoft’s biometric authentication technology. Food and beverage brands are offering a personalized experience by recognizing customers.

Technology 78

Technology US Company Security 78

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind.

social media 40

social media ATM Mobile Customer Experience 40

CB Insights

APRIL 10, 2019

Since 2015, Apple has launched two open-source frameworks — ResearchKit and CareKit — to help clinical trials recruit patients and monitor their health remotely. Tellers would know customers’ names and account information, offering a better and less clunky customer experience. Social Media/Entertainment.

Industry 78

Industry Examples Security Technology 78

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). For all purposes, Monzo is competing with both Barclays for banking and Apple for the operating system of apps. Neobanks grew up out of three themes. This led to the Web 2.0

Comparison 52

Comparison Fintech Lending Analysis 52

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. For example, Google announced its acquisition of Fitbit in November 2019 as part of its broader initiative to establish a presence in the healthcare technology space on par with Apple and the Apple Watch product. Online grocery.

Industry 101

Industry Technology Online Video 101

William Mills

MAY 11, 2016

Demoing first with apple watch. Is this the first time we have seen an apple watch as apart of a demo today? Visualizing banking data and using wealth of data to put customer in control for better decisions. The account has a tie into social media and sharing. Jerry Filipiak (CEO & Chairman of the Board).

Video 40

Video Mobile social media Analytics 40

CB Insights

OCTOBER 10, 2017

Then, they spent an equal amount of time working on distributing that content both through social media (Reddit, personal finance forums) and through SEO (which wound up driving about 20% of Mint’s overall traffic). Robinhood — Get millions of millennial customers by using white space in your design.

Tools 78

Tools Millennials US Maine 78

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Getting ready to talk about two customer experiences. USAA is a customer and they are known as an innovator. Visual Collaboration Solution” – Acting as the head of customer experience at a fictional bank. Their application is middleware. Biometrics?

Mobile 40

Mobile Cards Fraud Data 40