Bank Innovation

NOVEMBER 11, 2019

The popularity of Amazon Prime and Apple is forcing bankers to rethink user experiences, industry practitioners said at Bank Innovation Build. With the growing adoption of digital banking platforms, user experience specialists said human experiences should underpin digital product roadmaps, with technology performing a supporting role.

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PYMNTS

NOVEMBER 5, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. While there, Orgel was most recently involved in the launch of the new Apple Card. Flywire announced his appointment Tuesday (Nov. 5) to the newly created position.

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Perficient

MARCH 10, 2021

Apple | Spotify | Amazon | Google | Stitcher. With over 25 years of digital agency leadership experience, he specializes in Mobile Product Management, Mobile Strategy, and Customer Experience. She works with clients to devise digital experience strategies and how to translate strategies to tactics. Meet the Hosts.

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Strategy Digital Strategies Customer Experience Leadership 493

Bank Innovation

AUGUST 9, 2019

In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, speaks with Alyson Clarke, principal analyst at Forrester Research, about the following developments: With the much-awaited launch of Apple Card, the tech giant has taken a page […].

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Payments Source

APRIL 23, 2018

When offered in a fair and transparent manner, DCC provides real value and benefit to both the cardholder and the merchant striving for new ways to remove friction and improve their customer service experience, writes Mark Horwedel, CEO of the Merchant Advisory Group.

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Bank Innovation

JULY 30, 2019

While the jury is still out whether the Apple Card will be the disruptive force that Apple has claimed it will be, fintech firms and banks alike appear eager to beat the tech giant to the punch. Tuesday’s launch of Zerocard, a “debit-style” credit card from fintech firm Zero, in partnership with WebBank, Evolve Bank […].

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Apple Cards Fintech Customer Experience 170

PYMNTS

NOVEMBER 2, 2018

Apple announced Thursday (November 1) in conjunction with its fiscal fourth-quarter earnings report that it will no longer report how many iPhones, Macs and iPads it sells each quarter. Apple has always reported unit sales for its iPhone, Mac and iPad products, while the Apple Watch has fallen into the other devices category.

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BankInovation

AUGUST 10, 2020

Enterprise-wide innovation is required to compete with the likes of Apple, PayPal, Quicken Loans, Monzo, and even the likes of companies like Amazon, Facebook, and Walmart, as well as other digital disruptors whose presence is seeping into virtually every industry. The urgency to respond to customer demands is getting board-level attention.

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PYMNTS

OCTOBER 17, 2017

Apple , Inc. In an interview with The Economic Times , Cue said Apple wants to launch Apple Pay in India but lacks the payment mechanism. “If What Apple Pay does is make that process easy, integrated and safe. We absolutely want to bring Apple Pay to India.”. If you think about [it] in U.S.

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Apple Customer Experience Cards Software 100

PYMNTS

NOVEMBER 21, 2018

Zaveri also plans to integrate Apple Pay into the site soon. For payments, King Children accepts all credit and debit cards; it also plans to take Flexible Spending Accounts (FSAs) and Heath Savings Accounts (HSAs) shortly.

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PYMNTS

JULY 21, 2017

Apple recently announced in a press release that Deirdre O’Brien, former vice president of worldwide sales and operations, has been named vice president of people. O’Brien, a nearly 30-year veteran of the company, will take on her new role at Apple in the fall, reporting to CEO Tim Cook. “As

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PYMNTS

JUNE 15, 2016

Apple Pay will soon be coming to IBM ‘s website to serve its commercial clients with the ability to use Apple Pay to pay on the iPhone, iPad or Mac with just one touch. IBM announced this week that it will offer Apple pay to clients that use IBM’s WebSphere Commerce or IBM Commerce on Cloud.

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Perficient

MARCH 3, 2023

Apple makes significant profits selling insurance on their phones. In this blog, we’re going to stay in the world of finance, but pivot to embedded insurance. Furniture sellers often offer protection for a premium on the products they sell. i-Insurance anyone?

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PYMNTS

SEPTEMBER 24, 2018

Apple and Salesforce announced Monday (Sept. With the powerful combination of iPhone, iPad and iOS — the best hardware and software for business — together with native Salesforce apps and the new Salesforce SDK, we can deliver great customer experiences for businesses around the world.”.

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Apple Mobile Software Customer Experience 128

PYMNTS

FEBRUARY 5, 2019

Monese added support for Apple Pay for personal cards in the U.K. On another note, Monese said in a blog post that Apple Pay has come to personal Monese cards in France as well as the U.K. In addition, the company noted the feature is available on some iPads as well as the Apple Watch.) Coverage includes U.A.E.

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PYMNTS

MAY 21, 2019

Banking service Monese now offers Apple Pay through 13 countries in Europe , as the digital payment service has also arrived at National Australia Bank (NAB). And, in Europe, banking service Monese now offers Apple Pay through 13 countries in the region, according to reports. Users who reside in Belgium, the U.K.,

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PYMNTS

SEPTEMBER 8, 2016

Wayfair got out of the gate early coming out of Apple’s product event yesterday with the announcement that the online home furnishings shop will be supporting Apple Pay going forward. Since the Apple Pay wallet holds all consumer payment data, customers will no longer have to enter payment data into their browsers.

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NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

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PYMNTS

OCTOBER 18, 2016

Commonwealth Bank of Australia, Westpac Banking Corporation, National Australia Bank and Bendigo and Adelaide Bank are reportedly looking for permission from the Australian Competition and Consumer Commission (ACCC) to launch boycott activities with Apple in relation to the rollout of Apple Pay in Australia.

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PYMNTS

FEBRUARY 14, 2017

Apple stock closed at an all-time high on Monday (Feb. 13), right after Goldman Sachs raised its price target on the stock and UBS released a report saying that, if Apple’s services were properly weighted, the company’s stock would be at least 10 percent higher than it currently sits.

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Perficient

SEPTEMBER 23, 2020

Have you heard about Mini Apps or Apple’s new App Clips feature? I think these technologies have a way to dramatically improve the mobile experience if you can take advantage of them. Apples’ App Clips are mini-apps that are embedded in your mobile app and can be surfaced independently of the full mobile application.

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Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

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PYMNTS

NOVEMBER 8, 2019

Goldman Extends $10B In Apple Card Credit In First Month. According to regulatory filings made public this week, Apple Card? customers had $736 million in loan balances at the end of September, though it’s not clear how that compares with other credit cards, as Bloomberg said banks do not break out performance by individual cards.

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CB Insights

SEPTEMBER 29, 2020

Google , Apple , Amazon , and Facebook have garnered headlines for their moves in financial services industries — particularly payments — in recent years. Get the slides and recording from our recent webinar to learn how insurtech startups are helping insurers cut costs, manage risks, and improve customer experience.

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Google Apple Marketing Customer Experience 77

Perficient

OCTOBER 26, 2020

Part of Apple’s iPhone 12 family announcement included a big push around 5G capabilities and the promise of a better life, all because users will be able to do things faster than they did before. Apple (and others) are calling 5G a “game-changer” but is it? Improved Consumer Experience Possibilities with 5G.

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FICO

JUNE 21, 2017

This kind of friction in the customer experience is all too common, no matter what your spend with the provider. It is little surprise that UK service providers' churn rates for multi-play packages can be up to 20% per year, with the cost to recruit a customer approximately £300 to £400. appeared first on FICO.

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Perficient

JUNE 22, 2020

In my earlier post , I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. At the center of Now/New/Next is knowing where you stand with your customers. The Approach. Back to our manufacturer example.

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Abrigo

MAY 20, 2015

While many bank and credit unions are consistently updating their financial technology behind the scenes to ensure smooth back-end processes, tech upgrades for consumer-facing products and services are increasingly important to customer satisfaction and retention. It’s a big job to keep up with the Apples of the world.

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Apple Comparison Mobile Innovation 150

BankInovation

JUNE 8, 2020

HSBC Bank USA announced today that customers can now text with bank employees on Apple devices with “Apple Business Chat.” The new customer service solution adds another channel to HSBC’s conversational banking efforts, which already see about 150,000 contacts every month. “It

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PYMNTS

SEPTEMBER 29, 2016

Aetna announced it is subsidizing Apple Watches for selected employers and individual customers as this health care enrollment season heats up. The Hartford-headquartered company said the new initiative is to “revolutionize members’ consumer health experience.”

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Payments Dive

SEPTEMBER 23, 2016

A panel at this year's Bank Customer Experience Summit brought together some college students from the University of Chicago to discuss how they view today's financial services.

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PYMNTS

MARCH 26, 2019

The world knows by now that Apple has debuted its credit card — the Apple Card — in conjunction with Goldman Sachs and Mastercard. The broad outline is one where the digital version of the card can be used wherever Apple Pay is accepted. Apple Card is slated to debut this summer. Spurring Apple Pay Adoption?

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Perficient

SEPTEMBER 14, 2020

Apple added a Picture in Picture mode to the iPad in iOS 13, so its not exactly new, but it is a new feature added to iPhone in iOS 14. Apple has really stepped up privacy protection for their users. Transitioning To Apple Silicon . There is also a new lazy version of stacks that load items only as needed. .

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Perficient

JULY 11, 2022

Fintech enthusiasts should also keep a close watch on Apple’s newly unveiled BNPL system, Apple Pay Later. Apple is planning to make this service available at both online and retail stores – if you can use Apple Pay for it, you can use Apple Pay Later for it.

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Payments Source

SEPTEMBER 26, 2017

Until recently, many of the fraud prevention tactics employed by organizations have added to, not reduced, customer friction across the buying cycle, writes Michael Lynch, chief strategy officer at InAuth.

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Customer Experience Mobile Fraud Strategy 81

Perficient

FEBRUARY 24, 2021

Apple | Spotify | Amazon | Google | Stitcher. He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average. Click The Player To Listen to Episode 4 Now. Subscribe and Don’t Miss an Episode.

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Branding Case Study Digital Strategies Strategy 441

Banking 2020

APRIL 17, 2015

Banking on Apple Watch will be limited, for now: While many banks are jumping on smartwatches , banking capabilities will overall be limited to users being able to view their recent activity and balances. Spotlight banking customer service digital banking finances mobile banking omnichannel smartwatches' What have you been reading?

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