PYMNTS

APRIL 11, 2017

More recently, the online retail giant rolled out additional capabilities for third-party developers to create skills that leverage the voice-activated assistant’s location capabilities. Users can also request a less specific set of data, such as zip code, to provide local insights and services. and globally.

Google 134

Google Apple User Experience Retail 134

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

APRIL 7, 2017

Amazon recently focused a bit of attention on smoothing out one of the rougher patches marring user experience and accessibility. Amazon recently fixed an early point of friction: the requirement that users enable Alexa’s skills via smartphone or web browser before they can use them. Here’s what we mean.

Google 101

Google User Experience Apple Retail 101

PYMNTS

FEBRUARY 7, 2020

India’s Gaana Streaming Service Far Surpasses Apple, Spotify. India has access to Apple Music and Spotify, but it’s the country’s homegrown Gaana that is getting the largest share of listeners. The Digital Evolution Of The Online Gaming Ecosystem. and Canada.

Google 123

Google Retail United States Online 123

PYMNTS

OCTOBER 24, 2016

The answer, as it turns out, may actually lie within merchant eCommerce experiences rather than the wallets themselves. The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies.

UX 100

UX Mobile Apple Trends 100

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” But Apple changed the definition of a cellphone — to a smartphone,” she remarked.

Apple 198

Apple Cards User Experience Examples 198

PYMNTS

AUGUST 14, 2018

It’s not impossible to compete, but Amazon’s most notable and intractable competitors are super-sized themselves: Walmart, Google, Target, Apple, etc. For some retailers and brands, the risks outweigh the rewards: Sears, Best Buy, Nike and Chico’s are all big names that have added their shops to the Amazon digital marketplace.

Retail 100

Retail Branding Course US 100

Cisco

APRIL 13, 2021

Especially when compared to FinTechs and other online services, banks often lag behind. Banks can compensate for this disadvantage with their well-known brand and the high level of trust of their customers . It is important that all offers from online and mobile banking to stationary branches are summarized in a dashboard.

Examples 76

Examples Mobile Online User Experience 76

PYMNTS

DECEMBER 12, 2016

But not brand. Not only is mobile making gift giving easier and faster, but it is also making the recipient of the gift have that much more of a better user experience because they can store their gift card in their mobile wallets, in their mobile apps, and have them with them all the time.”. Therein lies a conundrum.

Cards 100

Cards Mobile Branding Retail 100

PYMNTS

MARCH 20, 2017

What we learned was that scaling with a model built on selling local experiences was extremely difficult, and so we decided to pivot to a model based on sourcing and selling new to market — unique and well-designed products we’d love to buy ourselves. Why was the industry in need of an offering like Touch of Modern?

Mobile 101

Mobile Resources Retail US 101

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. One big question is the balance between Google’s brand and role in all of this, and the role of participating FIs. Google’s Aim.

Google 272

Google Fintech Payments Apple 272

William Mills

MAY 11, 2016

Demoing first with apple watch. Is this the first time we have seen an apple watch as apart of a demo today? Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Branded version is available. ^KT. As a co-branding solution, it would work very well.

Video 40

Video Mobile social media Analytics 40

PYMNTS

MAY 5, 2016

However, when it comes to making purchases at the point of sale, mobile payments users of the world (and, more specifically, the U.S.) have divided into three main camps: Android (Google), Apple and, most recently, Samsung. Apple has taken the single-channel approach, driving the user experience primarily from its iOS.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

JULY 14, 2016

Meanwhile, small, digital-only banks with deep roots in technology are able to shift nimbly, enabling them to more quickly react to consumer feedback in order to improve customer experience. One of those online banks finding success – due in large part to its digital roots – is German bank Number26. Then he took it slightly further. “I

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

Fintech Labs Insights

MAY 30, 2017

CEO Miron Lulic urges you to think of the “serendipity” of real-time offers provided on platforms like airline fare aggregator Kayak, and imagine the same user experience in financial services. Well, we’ve brought that great Kayak-like comparison shopping experience to financial services. What is SuperMoney ?

UX 22

UX Online Comparison Lending 22

William Mills

SEPTEMBER 7, 2016

Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. Showing a customer going online via their PC browser to make a payment by buying currency and I assume sending to someone else in a different currency. How can you preserve the digital user experience?

Mobile 40

Mobile Cards Fraud Data 40

PYMNTS

JANUARY 2, 2017

Winding down the year, the most recent Trackers examined just what it takes to get all those Christmas presents ordered online to loved ones across borders. Prpic noted that these virtual stores could improve on current online shopping setups, which allow customers to easily sort by price and overlook higher-end goods.

Retail 123

Retail Millennials blockchain Mobile 123

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. At the time of acquisition, it had 700,000 users and had processed about $12 billion in transactions since its launch in 2013. It can burden users with excessive information and friction that ruins the user experience.

Tools 78

Tools Millennials US Maine 78

PYMNTS

DECEMBER 5, 2016

The driver of this shift is the mobile device and the competition is the mobile app with the best user experience regardless of whose name is on the app and the depth and breadth of products they offer. Amazon didn’t just ride the online wave; it created it and inspired a whole generation of online sellers to do the same.

Retail 100

Retail Payments Mobile Innovation 100

PYMNTS

DECEMBER 5, 2016

The driver of this shift is the mobile device, and the competition is the mobile app with the best user experience, regardless of whose name is on the app and the depth and breadth of products they offer. Amazon didn’t just ride the online wave; it created it and inspired a whole generation of online sellers to do the same.

Retail 100

Retail Payments Mobile Innovation 100