Accenture

FEBRUARY 23, 2017

Microsoft’s Bill Gates knows a thing or two about technology. As part of his foundation’s education work, Gates has also learned a lot about how technology can improve the quality of schools. One of his observations is that “technology is just a tool.

Training 150

Training Apple Tools Branding 150

Accenture

FEBRUARY 23, 2017

Microsoft’s Bill Gates knows a thing or two about technology. As part of his foundation’s education work, Gates has also learned a lot about how technology can improve the quality of schools. One of his observations is that “technology is just a tool.

Training 150

Training Apple Tools Branding 150

NCR

MARCH 19, 2018

Of the many new tools and innovations that have had an impact on how people live their lives in recent years, one of the most significant is voice technology. At the moment, voice technology is still largely a novelty, used only for simple tasks that don’t carry too much importance. Rising voice. What could the future hold?

Technology 74

Technology Tools Survey ATM 74

PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. It highlights different stakeholders’ contributions, including the institutions and technologies that come together to make mPOS solutions happen. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

CB Insights

NOVEMBER 6, 2018

While beauty conglomerates like L’Oréal are making acquisitions to become more tech-enabled, tech giants like Google, Amazon, Facebook, and Apple (GAFA) are pursuing the high margins in beauty through partnerships, consumer insights, e-commerce, and more. Search data helps brands understand shopper preferences. Looking ahead.

Google 72

Google Apple Industry Branding 72

PYMNTS

NOVEMBER 19, 2019

For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” Branding matters, too, especially when outsourcing.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

MARCH 11, 2020

We’ve seen consolidation within verticals, with software platforms coming together to create brands within, say, health and fitness, while maintaining the individual brand of the SaaS platform itself,” he told PYMNTS. And in building the technology to support that,” Connor said. The Benefits of Nimble Technology.

Payments 132

Payments Software United States Branding 132

NCR

MAY 9, 2018

Other features include free Wi-Fi and phone charging to again create a friendly atmosphere and a dedicated digital zone to help introduce customers to online banking for the first time. Technology will still need to be at the heart of this – not just for customers, but employees too. appeared first on Banking.com.

Apple 69

Apple Metro Community Examples 69

PYMNTS

MARCH 12, 2019

It’s why well-established, digitally native brands like Warby Parker and Peloton are deploying stores. The cost of acquiring customers online is going up, and lifetime value is going down. Of course, there’s a transactional element to the whole experience. The Underlying Technology.

New York 144

New York Retail Branding Online 144

PYMNTS

DECEMBER 9, 2019

“At Jimmy John’s, we have amazing customers, and we’re committed to rewarding them for their loyalty,” Chief Marketing Officer John Shea said in an emailed press release. Freaky Fast Rewards features one-tap technology that allows members to make purchases via Apple Pay or Google Pay. said Shea. “To

National 101

National Customer Experience Apple Google 101

PYMNTS

FEBRUARY 27, 2020

Cashierless technology is finally hinting at a mainstream rollout, with 7-Eleven’s announcement that it is piloting a cashierless store, taking a cue from Amazon and Walmart. So while retailers are becoming more aggressive, the Meijer numbers are the first indication that consumers will use cashierless technology at scale.

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

MAY 15, 2019

Today’s customers expect more features and support from their mobile and digital banking tools, and coming up with the right customer service and engagement has become essential for banks and FinTech firms looking to grow their user bases. Around the Digital Banking World. About the Tracker.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

PYMNTS

SEPTEMBER 14, 2020

The conversation took place as the legal battle between Apple and Epic Games continued to rage, centered on what role online platforms should play (and on what commissions Apple should charge, but that’s another story).

Apple 184

Apple Branding Online Payments 184

PYMNTS

AUGUST 18, 2016

That’s become pretty much gospel for brands, retailers and marketers alike. And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on. Big Data is big business.

Data 100

Data Meeting Company San Francisco 100

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. As a result, internal morale suffers, and so does the customer experience. Technology. Customer Experience.

Customer Experience 105

Customer Experience Fraud Policies Training 105

American Banker

MARCH 16, 2016

Research shows the more consumers interact with branch staff, the more they dislike the brand. To improve their image, banks need to emulate Apple and focus on every customer experience detail — in tech and in person.

Apple 28

Apple Customer Experience Branding Community Bank 28

PYMNTS

SEPTEMBER 21, 2020

The chain immediately rolled out contactless curbside delivery to accommodate the new dynamics of the pandemic: employees working remotely , first responders and hospitals in need of reliable batteries, students learning virtually, consumers powering up outdoor toys (RVs, cars and boats) and consumers using smart home technology.

Wisconsin 130

Wisconsin Retail Apple Branding 130

PYMNTS

MAY 31, 2016

We want to be in an open wallet ecosystem,” Hari Gopalkrishnan, client-facing platforms technology CIO at Bank of America Merrill Lynch, told Bank Innovation. That’s why instead of pushing a branded digital wallet, Bank of America wants to focus on the options already in the market. It’s an open wallet strategy.”.

Mobile 100

Mobile America Samsung ATM 100

PYMNTS

FEBRUARY 7, 2020

The partnership would apply Goldman’s lending technology to SMB loans on Amazon’s underwriting platform, according to unnamed sources. The loans themselves would reportedly be co-branded. Amazon has regularly been in and out of the $1 trillion zone – as have Microsoft, Apple and Google parent company Alphabet – in recent months.

Austin 131

Austin Lending Omaha New York City 131

PYMNTS

MAY 4, 2017

Then, companies working to develop the technological means for cars to drive themselves have levied more than a few criticisms against proposed regulation changes in the state of California. Apple, for one, is hoping that California will work to toughen some of its current self-driving road test policies. sales operations.

California 100

California Policies Company Apple 100

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. The technology is there; firms just have to make use of it.

Data 296

Data social media Tools Analytics 296

PYMNTS

OCTOBER 6, 2016

Apple Pay, Android Pay, Samsung Pay, Walmart Pay, Chase Pay – the list goes on and we would be remiss if we didn’t note that those outside the box thinkers at PayPal also belongs – even if they did put the “Pay” first. The Branded Card Difference . All easy – if a bit familiar.

Mobile 184

Mobile Samsung Cards Apple 184

Lex Sokolin

DECEMBER 10, 2020

Here’s a banana, and that’s an apple. The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? solve particular use cases) to customers.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

Here’s a banana, and that’s an apple. The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? solve particular use cases) to customers.

Branding 52

Branding Apple Capital US 52

PYMNTS

APRIL 19, 2016

However, as the rules of retail payments continue to change, it’s increasingly the smallest retailers that are seeing sales lost to nothing but their inability to keep up with the technological trends. At the same time, there’s never been more opportunity for retailers to transform their customer experience for the better.”

Payments 100

Payments Retail Trends Tools 100

PYMNTS

JUNE 26, 2018

Here’s how some retailers are rolling out kiosk technology to their customers — and how it benefits merchants. With the addition of kiosks, McDonald’s , for example, is turning its eye to enhancing customer experience and choice. How do customers pay through these kiosks? Stay tuned.

Examples 107

Examples Retail Arizona Illinois 107

PYMNTS

JANUARY 22, 2018

Dunkin’ Donuts has always been a brand about, well, donuts (or doughnuts, if one is a stickler about proper spelling). Time to make the donuts,” was the brand’s well-known tagline for almost two decades — uttered often and forlornly by long-time company mascot Fred the Baker.

Branding 124

Branding Massachusetts Mobile Customer Experience 124

NCR

MAY 9, 2017

But technology innovators and financial institutions have worked together for generations. Technology has been changing the world since we invented agriculture. Technology has been changing the world since we invented agriculture. My whole business career, technology has been a critical part of what a bank does.

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

PYMNTS

APRIL 12, 2016

That’s the conversation that Mike Lawlor, Chief Services Officer at USA Technologies , and Karen Webster had recently, where they kicked around the notion of “remote retail” as a new way to frame the unattended or vending segment. It could also be what could transform what used to be called the “unattended” or “vending” industry.

Retail 100

Retail Technology Chicago Samsung 100

Accenture

NOVEMBER 6, 2017

When it comes to Open Banking, regulatory, technological and competitive pressures are forcing banks to confront the choice posed by French critic, journalist and novelist Alphonse Karr: “We can complain because rose bushes have thorns, or rejoice because thorns have roses.”. Consider Citibank’s CitiConnect service.

America 151

America Customer Experience Data Apple 151

PYMNTS

MAY 2, 2016

Walmart is open — not just for business but to new technology ideas. It is looking to startups to potentially lead growth with big ideas and new technology solutions from small, agile companies. It is looking to startups to potentially lead growth with big ideas and new technology solutions from small, agile companies.

Retail 100

Retail Innovation Technology Arkansas 100

Cisco

JUNE 14, 2021

Last year undoubtedly created challenges for businesses across all industries, forcing many to accelerate digital transformation initiatives in order to communicate with customers digitally at scale during a period of lockdowns and reduction in face-to-face interactions. For insurance providers, these challenges were no different.

Policies 132

Policies Software Data System 132

PYMNTS

SEPTEMBER 1, 2016

Sharma is a retail veteran with stints at Apple, Walmart and Williams-Sonoma, where he helped transform delivery and logistics into a critical part of the customer experience. That experience is often undersold and often ignored. AS: Thanks to technology, customers expect more proactive communication from retailers.

How To 101

How To Retail Customer Experience Online 101

PYMNTS

FEBRUARY 5, 2018

With advances in technology, what happens online — outside the kitchen — can make a good restaurant experience a great one. At Shake Shack, for example, CEO Randy Garutti is focusing on new digital options to make his customers leave his restaurant feeling satisfied. And almost none — 1.3 But that may change.

Mobile 121

Mobile Examples Innovation Online 121

PYMNTS

JUNE 3, 2016

So that’s a really big, important part of us preparing our customers for the new realities.”. To discuss the revolutions that have driven payments from simple transactions to full-service customer experiences, PYMNTS spoke with Dasilva about the challenges that retailers have faced – and continue to deal with – as their businesses evolve.

Retail 100

Retail Apple Fraud Online 100

PYMNTS

OCTOBER 4, 2017

In terms of driving customer loyalty, the value that users place on a basic cash back system lies at the low end of the spectrum, paling next to the aspirations of taking a trip, for example, or redeeming points in order to gift a relative the latest aspirational Apple product.

Strategy 102

Strategy Marketing Strategies Technology Customer Experience 102

William Mills

AUGUST 11, 2016

They discuss key insights from their article in the 2016 Bankers as Buyers Report titled, “The Payoff of Bank-Branded Mobile Wallets With Tender Reciprocity.” Interview Topic: The Payoff of Bank-Branded Mobile Wallets with Tender Reciprocity. ” For the full transcript of the interview, see below. McWilliams.

Branding 40

Branding Mobile Retail Strategy 40