PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. Around the mPOS World. However, athletic retail giant Reebok is aware of how difficult it can be to get people into a brick-and-mortar storefront in today’s convenience-focused world.

Samsung 142

Samsung Survey Atlanta Mobile 142

NCR

MAY 9, 2018

This encourages customers and employees to interact on a more personal level and can offer a compelling reason for people to use face-to-face services rather than online alternatives. ” The post Is the Apple Store approach the future of in-branch banking? New flagship stores a sign of things to come?

Apple 69

Apple Metro Community Examples 69

PYMNTS

SEPTEMBER 21, 2020

“We never stopped doing device repair, and many customers told us, ‘you were there for me when Apple wasn’t’ during the pandemic,” he said. That’s not a dig at Apple, we have huge respect for that brand – but it’s not every day you can say you executed better than one of the most valuable brands on the planet, even for a short while.

Wisconsin 130

Wisconsin Retail Apple Branding 130

PYMNTS

MARCH 12, 2019

It’s why well-established, digitally native brands like Warby Parker and Peloton are deploying stores. The cost of acquiring customers online is going up, and lifetime value is going down. Of course, there’s a transactional element to the whole experience.

New York 144

New York Retail Branding Online 144

PYMNTS

DECEMBER 19, 2016

According to consumer experience analytics company ForeSee’s recently released ForeSee Experience Index (FXI), an annual survey of over 40,000 holiday shoppers measuring online, mobile and in-store experiences with the top 100 brands in the U.S., Apple, Coach, H&M and L.L. Bean tied for second place.

Survey 100

Survey Seattle Customer Experience Maine 100

PYMNTS

SEPTEMBER 6, 2019

Brick-and-mortar retailers are taking small-format, inventory-free locations to big cities: Nordstrom , for instance, is bringing its Nordstrom Local concept to the Big Apple. At the locations, customers will be able to access services such as returns, order pick-up and alterations.

Los Angeles 101

Los Angeles Retail New York City New York 101

PYMNTS

NOVEMBER 2, 2018

Digitally native brands often test the retail waters with pop-up shops, and, after some offline success, they may expand their concepts with permanent locations. The brand’s new digs in the Big Apple, however, will be somewhat different than its brick-and-mortar location in Los Angeles. (As In Other Brick-and-Mortar News.

New York 116

New York Los Angeles Retail New York City 116

PYMNTS

DECEMBER 11, 2018

Ripco Real Estate Principal and Chief Operating Officer Mark Kaplan told CNBC that retailers can attract shoppers from online retailers “if the in-store experience offers something more.” Beyond the Big Apple, major retailers are stepping in to fill the void left by Toys R Us. Hamleys has been around for centuries in the U.K.,

Retail 166

Retail US New York City Los Angeles 166

PYMNTS

FEBRUARY 27, 2020

From traditional point-of-sale systems and in-store digital kiosks to mobile orders and eCommerce websites, convenience stores are taking a major step into the world of omnichannel sales,” according to Retail Customer Experience. “By A detailed receipt appears after the customer exits.

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies.

Data 296

Data social media Tools Analytics 296

PYMNTS

AUGUST 18, 2016

That’s become pretty much gospel for brands, retailers and marketers alike. And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on. Big Data is big business.

Data 100

Data Meeting Company San Francisco 100

PYMNTS

FEBRUARY 7, 2020

The loans themselves would reportedly be co-branded. In 2019, Goldman partners with Apple on the launch of the Apple Card , which the bank’s executives have stated was the “most successful credit card launch ever.” The move is on-trend for both firms. The Expanding Range of Amazon Offerings .

Austin 131

Austin Lending Omaha New York City 131

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. So that’s a really big, important part of us preparing our customers for the new realities.”. And it all started with Apple, he said. “I

Retail 100

Retail Apple Fraud Online 100

PYMNTS

SEPTEMBER 1, 2016

Sharma is a retail veteran with stints at Apple, Walmart and Williams-Sonoma, where he helped transform delivery and logistics into a critical part of the customer experience. That experience is often undersold and often ignored. And the irony is that where the online channel came about was all about convenience.

How To 101

How To Retail Customer Experience Online 101

PYMNTS

AUGUST 19, 2019

To serve a rising generation of parents who are used to direct-to-consumer (DTC) brands, eCommerce innovators are offering strollers via streamlined checkout and a business built around community. Parents can choose a color, add an item to their cart and check out with, say, Amazon Pay through the company’s eCommerce experience.

Payments 116

Payments Branding Innovation Community 116

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

FEBRUARY 5, 2018

With advances in technology, what happens online — outside the kitchen — can make a good restaurant experience a great one. At Shake Shack, for example, CEO Randy Garutti is focusing on new digital options to make his customers leave his restaurant feeling satisfied. Some are offline but directly involve changes online.

Mobile 121

Mobile Examples Innovation Online 121

PYMNTS

OCTOBER 6, 2016

Apple Pay, Android Pay, Samsung Pay, Walmart Pay, Chase Pay – the list goes on and we would be remiss if we didn’t note that those outside the box thinkers at PayPal also belongs – even if they did put the “Pay” first. The Branded Card Difference . All easy – if a bit familiar.

Mobile 184

Mobile Samsung Cards Apple 184

PYMNTS

MAY 4, 2017

Automatic — whose devices let users track miles and receive crash alert services, along with a host of third-party integration — will remain a separate brand, according to the companies, and users won’t experience any device disruptions. Leveraging Mastercard’s payment gateway, U.S. sales operations.

California 100

California Policies Company Apple 100

PYMNTS

JULY 19, 2019

Courting the Cool Kids: Luring Exclusive Brands With a Dedicated Accelerator . The Amazon Brand Accelerator Program is invite-only; for this first run, Amazon is looking to bring on about 10 brands in 2019, targeting soon-to-launch and already launched brands – preferably, those with sustainability or a mission-for-good bent.

Branding 122

Branding Retail Customer Experience social media 122

PYMNTS

JUNE 26, 2018

According to the PYMNTS Unattended Retail Tracker , it comes down to “offering the right combination of in-store tech, mobile solutions and online features.”. Here’s how some retailers are rolling out kiosk technology to their customers — and how it benefits merchants. How do customers pay through these kiosks? s research.

Examples 107

Examples Retail Arizona Illinois 107

PYMNTS

OCTOBER 16, 2018

Small menswear brands, even some that are considered to be medium or large, might face a challenge when it comes to marketing: How do they get in front of consumers? The idea is that brands don’t have to worry about competition or incentives to drive people to purchase their products. The Customer Experience.

Branding 169

Branding Online Las Vegas Los Angeles 169

PYMNTS

DECEMBER 30, 2016

Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms. “How Cyr and Chion highlighted that a unifying factor in all of the trends is customer experience.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” But Apple changed the definition of a cellphone — to a smartphone,” she remarked. Especially in the U.S.,

Apple 198

Apple Cards User Experience Examples 198

PYMNTS

MARCH 2, 2016

As the checkout experience — in-store, online and everywhere in between — continues to expand to be more than just about payment and include elements like loyalty and rewards, what has come to the forefront is the concept of a “smart POS.” Anand doesn’t believe so — not entirely, anyway.

Mobile 100

Mobile Online Innovation Cards 100

NCR

MAY 9, 2017

Bankrate’s conversion of the Quizzle app (purchased from Quicken Loans in 2016) to Score & Report, white-labeled for use by community banks and credit unions, enables a branded and cost effective solution for quick adoption of new technology. The Apple Store has over 2.2 US Bank has 42 branded apps in the App Store.

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

PYMNTS

DECEMBER 6, 2016

But all the focus for the last 20 years has been about driving the next transaction, not about providing the full customer experience.”. And Sharma came from brands that are known for their skill in gendering loyalty in their patrons — before founding his own firm, Sharma worked at Pottery Barn, Walmart and, finally, Apple.

Retail 100

Retail Meeting Operations Branding 100

PYMNTS

APRIL 12, 2016

Consumer products of any kind — be it food and beverage or others — that have historically either been bought in a traditional brick-and-mortar store or bought online,” observes Lawlor, “are now being sold in these unattended retail environments in the places that consumers work, where they transit, where they entertain themselves.”.

Retail 100

Retail Technology Chicago Samsung 100

PYMNTS

DECEMBER 6, 2016

Just in terms of the biometric authentication, we’ve gone from the fingerprint authentication, which really only happened a couple years ago with Apple Pay as the tipping point, to here we are, 24 months later, and facial recognition is now starting to really catch up. But I don’t think mobile banking will go away.

Innovation 100

Innovation Mobile Digital Banking Technology 100

PYMNTS

OCTOBER 4, 2017

In terms of driving customer loyalty, the value that users place on a basic cash back system lies at the low end of the spectrum, paling next to the aspirations of taking a trip, for example, or redeeming points in order to gift a relative the latest aspirational Apple product.

Strategy 102

Strategy Marketing Strategies Technology Customer Experience 102

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. The 2019 Industry Oh Sh*t Moment Award – Goes to Apple and Goldman Sachs for the Apple Card launch. The bank’s strategy is laser-focused. It was the original data junkie. It is an innovator with tech (e.g., Well done, sir! Be their Yoda.”.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

OCTOBER 6, 2015

It is important that when bank executives picture the card business, they shouldn’t picture this: But rather this: Giving customers a number and encouraging them to virally spread it around the world in online payments from hundreds of merchants forces banks to develop a new strategic focus and a new set of management skills.

Cards 60

Cards Fraud Apple Google 60

PYMNTS

JUNE 20, 2016

and retailers fear customer satisfaction backlash over the move to EMV and the impact on speedy checkout. Just a few weeks ago, Chick-fil-A became the hottest app in the Apple app store when it added that functionality to its app. Walmart is, too. Mobile order ahead” is also at the heart of how pay-at-the-pump is being reinvented.

Report 119

Report Payments Mobile Retail 119

CB Insights

MARCH 19, 2019

NVIDIA, Apple, and a number of emerging startups are focused on building chips exclusively for AI workloads at the edge.” Few startups are working with clients directly in the clinical trials space, but tech giants like Apple are making strides. To fight back, brands and pawnbrokers are beginning to experiment with AI.

Trends 78

Trends Training Data Apple 78

Gonzobanker

DECEMBER 14, 2023

Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. Oh, and along the way, OnPoint will provide an amazing $2.5

Fintech 195

Fintech Community Regional Technology 195

NCR

SEPTEMBER 22, 2016

He says, “This agreement opens new avenues for PayPal to collaborate with Visa, financial institutions, and others in the payments ecosystem to deliver greater value, more choice, and new experiences for our joint customers wherever they transact – online, in-app or in-store.” Faster transfers, more data.

Payments 40

Payments Cards System Branding 40

CB Insights

APRIL 10, 2019

Since 2015, Apple has launched two open-source frameworks — ResearchKit and CareKit — to help clinical trials recruit patients and monitor their health remotely. Facial recognition, for example, could capture what a shopper is looking at, and enable retailers to later serve up related promotions to the shopper via email or online ads.

Industry 78

Industry Examples Security Technology 78