PYMNTS

DECEMBER 6, 2016

Glen Fossella , CRO of Urban FT , recently joined Karen Webster for a discussion on where innovation in the banking environment is going and how banks — both big and small — are being challenged to keep up. KW: Innovation in the banking sector is blossoming. Here is an excerpt of the conversation.

Innovation 100

Innovation Mobile Digital Banking Technology 100

PYMNTS

OCTOBER 20, 2016

19) the launch of a brand new version of its mobile app, designed to revolutionize the mobile transfer experience for both Apple and Android users. Customers can simply transfer money by telling Siri the amount of money they want to send and the recipient’s name. As a society, our relationship with mobile has changed.

Mobile 100

Mobile Apple Customer Experience Branding 100

PYMNTS

AUGUST 19, 2019

To serve a rising generation of parents who are used to direct-to-consumer (DTC) brands, eCommerce innovators are offering strollers via streamlined checkout and a business built around community. Parents can choose a color, add an item to their cart and check out with, say, Amazon Pay through the company’s eCommerce experience.

Payments 116

Payments Branding Innovation Community 116

PYMNTS

MAY 31, 2016

“We want to be in an open wallet ecosystem,” Hari Gopalkrishnan, client-facing platforms technology CIO at Bank of America Merrill Lynch, told Bank Innovation. That’s why instead of pushing a branded digital wallet, Bank of America wants to focus on the options already in the market. It’s an open wallet strategy.”.

Mobile 100

Mobile America Samsung ATM 100

PYMNTS

MARCH 11, 2020

We’ve seen consolidation within verticals, with software platforms coming together to create brands within, say, health and fitness, while maintaining the individual brand of the SaaS platform itself,” he told PYMNTS. We’re also seeing it for government platforms at the federal, state and municipal levels.”.

Payments 132

Payments Software United States Branding 132

The Financial Brand

AUGUST 28, 2019

A financial institution marketing veteran walks through the digital product's many innovations with a professional's eye and observations. The post What Banks & Credit Unions Can Learn from the Apple Card Experience appeared first on The Financial Brand.

Apple 26

Apple Cards Branding Innovation 26

The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Industry 37

Industry Banking Trends Customer Experience Analysis 37

PYMNTS

MAY 4, 2017

Automatic — whose devices let users track miles and receive crash alert services, along with a host of third-party integration — will remain a separate brand, according to the companies, and users won’t experience any device disruptions. sales operations.

California 100

California Policies Company Apple 100

PYMNTS

NOVEMBER 25, 2016

According to a report in TechCrunch , Frenzy is an app that lets users put all the things they want from the flash sale in one central place and, when they are ready to move, pay via Apple Pay. The app works with retailers and brands. Frenzy relies on Shopify’s back end to prevent the app from crashing, noted TechCrunch.

Branding 100

Branding Customer Experience Groups Apple 100

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

JUNE 3, 2016

We don’t want to see them negatively impacted by a fraud risk,” said Dax Dasilva, CEO of Lightspeed , a company providing cloud-based systems that integrate in-store and online sales into one omnichannel solution while helping companies embrace EMV and other payment innovations. And it all started with Apple, he said. “I

Retail 100

Retail Apple Fraud Online 100

PYMNTS

FEBRUARY 5, 2018

“What we want to add more of is that, with a great experience, you need great convenience,” Garutti told The Street. Just look at the digital transformation of our brand and how people are choosing to interact with us more and more, such as through our app or delivery options or kiosks.”. But not all innovations are technical.

Mobile 121

Mobile Examples Innovation Online 121

PYMNTS

FEBRUARY 7, 2020

The loans themselves would reportedly be co-branded. In 2019, Goldman partners with Apple on the launch of the Apple Card , which the bank’s executives have stated was the “most successful credit card launch ever.” The move is on-trend for both firms. The Expanding Range of Amazon Offerings .

Austin 131

Austin Lending Omaha New York City 131

PYMNTS

MAY 2, 2016

After several years spent trying to infuse its multi-billion dollar business with more forward-thinking concepts with mixed results , last week, the retail giant announced that it will be conducting what amounts to an open call for tech innovation. Biometrics are another avenue along which Walmart may have its innovation sights set.

Retail 100

Retail Innovation Technology Arkansas 100

NCR

MAY 9, 2017

But technology innovators and financial institutions have worked together for generations. Bankrate’s conversion of the Quizzle app (purchased from Quicken Loans in 2016) to Score & Report, white-labeled for use by community banks and credit unions, enables a branded and cost effective solution for quick adoption of new technology.

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

PYMNTS

JANUARY 22, 2018

Dunkin’ Donuts has always been a brand about, well, donuts (or doughnuts, if one is a stickler about proper spelling). Time to make the donuts,” was the brand’s well-known tagline for almost two decades — uttered often and forlornly by long-time company mascot Fred the Baker.

Branding 124

Branding Massachusetts Mobile Customer Experience 124

NCR

SEPTEMBER 1, 2017

Financial services providers today should always be looking for fresh, innovative ways to solve problems and overcome challenges. Those challenges could relate directly to the experience of the customer , to the performance of the business, or both. The case for design in business. Embracing design thinking.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

NCR

MARCH 19, 2018

Of the many new tools and innovations that have had an impact on how people live their lives in recent years, one of the most significant is voice technology. More than a third of respondents had used these tools for buying products (35 percent) or ordering meals (34 percent), while 28 percent had used them to make payments or transfer money.

Technology 74

Technology Tools Survey ATM 74

PYMNTS

APRIL 12, 2016

That’s the mantra of innovators everywhere. Physical credit and debit card acceptance to, more recently, accepting payment via digital wallets, such as Apple Pay, Android Pay and Samsung Pay, now expand those possibilities. Meeting the consumer where they are.

Retail 100

Retail Technology Chicago Samsung 100

William Mills

AUGUST 11, 2016

They discuss key insights from their article in the 2016 Bankers as Buyers Report titled, “The Payoff of Bank-Branded Mobile Wallets With Tender Reciprocity.” Interview Topic: The Payoff of Bank-Branded Mobile Wallets with Tender Reciprocity. ” For the full transcript of the interview, see below. McWilliams.

Branding 40

Branding Mobile Retail Strategy 40

PYMNTS

MARCH 2, 2016

The question arises, then: As payments continue to evolve to become less about payments and more about the customer experience, will there eventually come a point where the payment terminal itself is unnecessary? Which of those innovations will take hold among consumers, however, might be difficult to determine.

Mobile 100

Mobile Online Innovation Cards 100

PYMNTS

JUNE 26, 2018

With the addition of kiosks, McDonald’s , for example, is turning its eye to enhancing customer experience and choice. How do customers pay through these kiosks? Consumers interested in the Uniqlo brand can purchase heat-retaining shirts and lightweight down jackets in a limited amount of sizes and colors.

Examples 107

Examples Retail Arizona Illinois 107

PYMNTS

DECEMBER 7, 2016

“Banks use technology built in the 70s and 80s, which prevents them from providing the experience that their customers expect,” said Lawlor. Users are used to finding love on Tinder, getting food from Deliveroo, finding accommodation on Airbnb — that’s the bar that has been set for customer experience, and banks cannot compete.”.

Lending 100

Lending Fintech Data Capital 100

NCR

JANUARY 16, 2017

In the UK alone, for example, there were 29 new banking licence applications in progress in 2015, and the likes of Apple Pay and Google Wallet are making great progress in developing innovative new services to entice customers with the promise of better value and convenience. ” Enhancing the customer experience.

Trends 40

Trends Retail Customer Experience Resources 40

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. A major aspect of consumer vacations, according to the company, is shopping — for brands consumers know, as well as experiencing the discovery of new ones. There’s no doubt about it. EMV changed the payments game in the U.S.

Retail 123

Retail Online Customer Experience Trends 123

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Eric has always been a student of innovation, and now at Coastal, this fearless leader has spearheaded a number of high-profile banking-as-a-service partnerships. The most important aspect of this deal is Huntington.

Fintech 147

Fintech Strategy Leadership Lending 147

CB Insights

JANUARY 8, 2019

As Apple CEO Tim Cook has said, the healthcare market makes the smartphone market look small. With the release of the Apple Health Record and Apple Watch with a single-lead EKG, it’s evident that Apple has officially entered the healthcare space. Get the 76-page APPLE IN HEALTHCARE Report. Table of Contents.

Apple 78

Apple Data Industry Study 78

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. Real-time SMS communications.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

Accenture

SEPTEMBER 30, 2019

It’s no secret that the big tech companies—especially the ‘GAFA’ of Google, Amazon, Facebook and Apple—are using data to personalise and target offers to customers, and getting better returns as a result. And customers’ expectations of their banks are being set not by other banks, but by disruptors outside financial services.

Data 150

Data Customer Experience Analytics Case Study 150

CB Insights

MARCH 19, 2019

NVIDIA, Apple, and a number of emerging startups are focused on building chips exclusively for AI workloads at the edge.” Few startups are working with clients directly in the clinical trials space, but tech giants like Apple are making strides. To fight back, brands and pawnbrokers are beginning to experiment with AI.

Trends 78

Trends Training Data Apple 78

PYMNTS

JUNE 29, 2017

That is how the world first met the iPhone a little over ten years ago in January 2007, when Steve Jobs took to the stage to announce Apple’s latest and greatest innovation. Well, some of us did — mostly those who were willing to sleep on the sidewalk outside an Apple Store got it on day one. And we are calling it iPhone.”.

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

MARCH 4, 2019

Faced with this up-and-coming generation, retailers and brands, as well as payment providers, are already preparing for the arrival of Gen Z as adult consumers. And it was also found that digital devices from the likes of Samsung as well as Apple are forecast to be popular with this demographic along with food and beverage brands.

Innovation 116

Innovation Branding Samsung Online 116

PYMNTS

JUNE 20, 2016

At the start of the year, I wrote a piece that outlined six trends that I suggested would set the agenda for payments innovation and commerce reinvention in 2016. Just a few weeks ago, Chick-fil-A became the hottest app in the Apple app store when it added that functionality to its app. That’s too much like work.

Report 119

Report Payments Mobile Retail 119

PYMNTS

OCTOBER 22, 2020

When streaming on-demand movies at scale became viable around 2007, a new household brand name emerged: Netflix. It charged out of the gate to disrupt giant Blockbuster Video’s dominance of rentals by using tech and customer experience: online ordering, shipping DVDs by mail and no late fees.

Video 176

Video Apple Comparison New York 176

William Mills

SEPTEMBER 9, 2016

Now showing how Avoka can integrate with a ton of apps in a matter of days with your company’s brand. Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. It’s seems better to invest in a brand you are more comfortable with an established presence.

social media 40

social media ATM Mobile Customer Experience 40

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. It is an innovator with tech (e.g., Netflix co-founder Marc Randolph said the leading trait of an innovator is identifying pain. The 2019 Industry Oh Sh*t Moment Award – Goes to Apple and Goldman Sachs for the Apple Card launch.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

MAY 5, 2016

Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. have divided into three main camps: Android (Google), Apple and, most recently, Samsung. Apple has taken the single-channel approach, driving the user experience primarily from its iOS.

Mobile 100

Mobile Samsung Payments Apple 100