America Customer Experience Innovation Innovation Strategies 
Bank Innovation
APRIL 15, 2020
Bank of America customers are shifting toward digital tools. According to data released by the bank, supplementing its earnings call today, customers made more than 102 million transactions through Zelle, its peer-to-peer payments tool, during the first quarter of 2020.
Bank Innovation
NOVEMBER 14, 2019
Banks need to embrace new customer acquisition models or risk falling behind, a recent Accenture report argued. The report, titled 5 Big Bets in Retail Payments in North America, examined how banks risk losing payments revenue to technology startups and other non-bank competitors.
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Bank Innovation
OCTOBER 4, 2019
Called Samsung Pay Cash, the capability lets customers send money via direct deposit or arrangements to pick up funds in person. According to Sang Ahn, Samsung Electronics America’s vice president for […].
The Financial Brand
APRIL 30, 2017
lags other regions in banking innovation and digital deployment, impacting customer experience, cost structure and revenues.
The Financial Brand
OCTOBER 31, 2018
America First Credit Union invites the public to be a part of its innovation center — a lab inside a fully functioning branch location. The post Consumers Test-Drive Banking Ideas Inside This Hybrid Branch & Innovation Center appeared first on The Financial Brand.
Bank Innovation
APRIL 8, 2020
With the launch of the Small Business Administration’s program Friday, bankers are engineering the best ways to handle the customer service inquiries flooding banks’ digital channels. “We dove headfirst into this,” said Becky Buhr, vice president of finance and retail […].
BankInovation
JULY 28, 2020
“In recent history, most of the ways sustainable finance could be accessed was largely through investments or commercial banking, things like social impact bonds, green bonds or mutual funds,” said Ben Stuart, chief marketing officer and head of growth and innovation at Bank of […].
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