PYMNTS

SEPTEMBER 28, 2020

“ Digital transformation ” has been the buzz phrase for small- to medium-sized businesses ( SMBs ) of all types over the past half-year as they rushed to reorganize their operations end to end amid the pandemic. An Uncertain Holiday Season.

Fraud 236

Fraud Customer Experience Tools Retail 236

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. and 11.1%, with a median of 8.1%

Capital 195

Capital Operations Customer Experience Comparison 195

Cisco

NOVEMBER 23, 2020

As we look back on 2020, the pandemic has proven to be a clear digitization accelerator—especially in areas critical to COVID-19 response. Meet the secure branch of the future. This includes improving your customer experience and engaging with them in new ways from the moment they enter the branch. They allow you to: .

Customer Experience 149

Customer Experience Analytics Video Resources 149

PYMNTS

OCTOBER 2, 2020

plans to bring seasonal workers on board to help in its brands' fulfillment hubs, customer contact centers and brick-and-mortar stores. The new positions come after the firm’s hiring of more than 50,000 staffers in the first half of 2020, according to an announcement. will hire workers online to make the process more simple and secure.

Customer Experience 252

Customer Experience Branding Retail Online 252

Perficient

SEPTEMBER 29, 2020

The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. There’s the experience, there’s the business operations, and there’s the technology and data that has to drive it.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. 11) that having a U.K. billion valuation.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

JANUARY 13, 2021

The 2020 holiday season was one for the history books, drastically different due to the pandemic limiting consumers’ in-person shopping experiences. The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. percent increase from the previous year.

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

OCTOBER 1, 2019

where at least one vital and robust sector of commerce has yet to adopt the global security standard en masse. 1, 2020 — at one point, the deadline was in 2017. The big [operators] have financial balance sheets that can support construction projects,” he told PYMNTS, “but the smaller ones will be challenged.”. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

DECEMBER 30, 2020

With trade shows canceled and enterprise digitization accelerated, 2020 was a big year for the adoption of B2B eCommerce. Only days ago, startup Spryker secured $130 million for its B2B eCommerce technology, while Mirakl landed $300 million in September, pumping the firm's valuation up to $1.5 The Rise of the Marketplace.

Online 302

Online Meeting Payments Fintech 302

Cisco

MARCH 26, 2021

All financial services and retail session are future focused; taking the lessons learned from 2020 and building toward a more sustainable and inclusive future. The imperative to connect in the most secure, flexible, and productive ways possible – from anywhere, at any time — is more critical than ever. Financial Services.

Customer Experience 71

Customer Experience Retail Operations Security 71

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

PYMNTS

DECEMBER 21, 2020

After a revenue freefall of $165 billion between March and July, the sector is expected to lose almost a quarter-trillion dollars in 2020. Into the confusion drops PYMNTS’ December 2020 Mobile Order-Ahead Tracker® done in collaboration with Kount. As the Tracker notes, a recent data breach of a mobile order-ahead app leaked 2.8

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

DECEMBER 26, 2019

One can almost feel it in the bones: the excitement to come in the world of payments in 2020, as innovation sparks new business models and disruption. Red Hat, which launched in 1993, specializes in Linux operating systems — an alternative to Microsoft’s proprietary software. Security Concerns.

Software 132

Software Payments ATM Course 132

Perficient

SEPTEMBER 15, 2020

And consider this as well: if you enable a “consumerized” interaction at a specific point in a patient/member experience, what insights can you gain for other points along their journey? Identify early adopters who can help secure early wins and gain a foothold among broader audiences. Retrieved August 04, 2020, from [link].

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

NOVEMBER 6, 2020

The 2020 holiday shopping season will be different from any that have come before it, and much of the difference will revolve around digital capabilities. Sevounts said there are no silver-bullet solutions, but there are data to be leveraged to build a better, more secure experience and improve business operations as a whole.

Fraud 203

Fraud Data Security Customer Experience 203

Perficient

MAY 17, 2022

” In March 2020, due to COVID lockdowns, the Seasonally Adjusted Annual Rate (SAAR) of auto sales collapsed to 11.4 months in 2021 – and in 2020, the car loan length for used cars was longer than for a new car. We believe now is the perfect time for auto lenders to address their debt collection operations.

Strategy 294

Strategy Customer Experience Study Technology 294

PYMNTS

JULY 29, 2019

It’s pretty much a given these days that – more or less – a business is nothing without a robust mobile experience when it comes to commerce, payments and customer experience. That ideal applies to sellers of products and services alike, and helps to fuel and guide so much innovation going into 2020. Fresh Risks.

Fraud 148

Fraud Customer Experience Innovation Retail 148

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

South State Correspondent

MAY 13, 2024

The ISO 20022 standard, which will be the global standard for payments, securities, collateral, and trade finance, will increase payment accuracy and delivery while reducing fraud. Banks with open banking ambitions should adopt this language standard to increase interoperability, efficiency, security, and customer experience.

Conference 195

Conference Payments Fraud Data 195

Cisco

AUGUST 11, 2020

The first half of 2020 has demonstrated the remarkable adaptability of the financial services industry in the face of simultaneous disruption to economic, operational, and customer behavior conditions. These three areas of focus form the basis for Cisco’s Connected Experience. There are many new questions to answer.

Innovation 119

Innovation Customer Experience Survey Meeting 119

Cisco

FEBRUARY 8, 2021

The emphasis on midsize businesses is an important one, as business goals and operational structures differ from those at small businesses and enterprises. IDG’s research found that midsize companies are looking to increase their operational efficiency, which in turn should lead to profitability. How are midsize companies different?

Study 125

Study Security Operations Meeting 125

PYMNTS

OCTOBER 16, 2019

At the conclusion, Shubert announced its ticketing division was going to launch a pilot in 2020 with True Tickets’ secure mobile ticketing service. We are always looking for solutions that help us work better with our many channel partners, while also providing a secure and convenient ticketing experience.

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. That implies an ease of use while giving up nothing when it comes to security. Quick, Secure Validation. New NACHA Rule.

Payments 178

Payments Fraud Security Customer Experience 178

PYMNTS

APRIL 3, 2020

Operators in general across the U.S., through the Secure 5G and Beyond Act and the Broadband Deployment Accuracy and Technological Availability Act. We’re seeing the constraints of Wi-Fi,” McCune said, “and not just the constraints from a capability perspective, but from a security perspective as well.” The Consumer Benefits.

Examples 245

Examples United States Technology Data 245

PYMNTS

SEPTEMBER 24, 2020

FIS has partnered with The Clearing House (TCH), the operator of the nation’s payments system infrastructure, to provide instant settlements to small and mid-sized banks and credit unions (CUs) and their customers. PayPal’s Rainey: CFOs Must Focus On Customers (Not Just Cash Flow) Amid Great Digital Shift.

Company 137

Company Payments Atlanta Massachusetts 137

PYMNTS

OCTOBER 16, 2019

At the conclusion, Shubert announced its ticketing division was going to launch a pilot in 2020 with True Tickets’ secure mobile ticketing service. We are always looking for solutions that help us work better with our many channel partners, while also providing a secure and convenient ticketing experience.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

APRIL 16, 2020

As of the end of 2019, eCommerce was about 15 percent of total commerce, Ekata Vice President of Strategy and Operations Arjun Kakkar told PYMNTS in a recent conversation. Had 2020 been a normal year, it might have risen to about 17 percent by the time we were ringing in the New Year on Dec.

Meeting 170

Meeting Fraud Analysis Data 170

PYMNTS

JANUARY 13, 2020

As 2020 gets into full swing, artificial intelligence (AI) is in a peculiar position. You can bet on its arrival during the 2020s though — at least according to the message sent as part of the latest PYMNTS Masterclass with Brighterion , an AI-focused company owned by Mastercard. It should be on your roadmap for 2020.

Fraud 207

Fraud Customer Experience Data Technology 207

PYMNTS

JANUARY 8, 2019

By 2020, it’s estimated that U.S. That’s why luxury retailers need to stay on their toes, according to Chief Information Security Officer Shamoun Siddiqui and Director of Security Architecture Kyle Ciborowski of Neiman Marcus. Any measure of security introduces friction. credit card losses will exceed $12 billion.

Fraud 166

Fraud Retail Security Branding 166

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Meanwhile, businesses that flourished in the pandemic may look to expand operations.

Lending 221

Lending Technology Survey Examples 221

PYMNTS

SEPTEMBER 17, 2018

HomeAway, which was acquired by industry giant Expedia for nearly $4 billion in 2015, owns and operates travel booking platforms, including VacationRentals.com, VRBO and several others. It currently does business via a total of 50 websites and platforms around the world, operating in 23 languages and offering rentals in 190 countries.

Data 122

Data Analytics Security Payments 122

PYMNTS

JUNE 17, 2020

Both of these channels are thus perfect targets for fraud, with cybercriminals posing as restaurants on social media and attempting to scam customers of their personal data, and fake reviews driving customers away from restaurants.”. Securing Social for the MOA Future.

Tools 141

Tools social media Fraud Mobile 141

FICO

JANUARY 8, 2021

Here are our top 5 posts from 2020. #1. Transforming the Customer Experience: Telecommunications. Telecommunication providers have access to massive amounts of customer data, which can be leveraged by analytics to drive smarter, more personal customer decisions and offers,” noted Tim VanTassel.

Analytics 52

Analytics Analysis Lending Management 52

PYMNTS

FEBRUARY 5, 2020

But retailers, said Herron, must be meticulous in mapping out their desired customer experiences and how to protect those experiences from friction and loss of sales caused by fraudsters. There’s also room for retailers to consider other aspects of their eCommerce operations as they get ready for the “new normal” of mini peaks.

Retail 167

Retail Customer Experience Management Security 167

PYMNTS

APRIL 2, 2020

The March 2020 PYMNTS Next-Gen Debit Tracker ®, a PULSE collaboration, provides an in-depth examination of debit’s changing role in both banking and retail, with a deep dive especially for merchants who want to control their routing spend. percent of the transaction value, for example. Merchants Making Decisions.

Cards 130

Cards Comparison Fraud Retail 130

Cisco

OCTOBER 26, 2020

Today’s Security Environment. At the same time, customer confidence and trust on financial services firms will be put to the test as sophisticated cyber-attacks continue to target the firm’s digital products and services infrastructures as well as remote workers. 1) Secure by Design. Look for a Long-Term Solution.

Industry 119

Industry Security Policies Cyber Security 119