Insights on Business

FEBRUARY 13, 2019

Next is a digital bank, completely disassociated from the Bradesco brand. At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. Next was born to complement Bradesco’s strategy.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

DECEMBER 18, 2018

This year, 2019 will likely be the first season that [holiday spending] will top $1 trillion,” Jamison explained. “I On the one hand, he noted, voice and voice commerce tech is, in some ways, a technology designed by millennials for millennials — in the sense that all experiences need to be mobile and social.

Retail 140

Retail Millennials Online User Experience 140

PYMNTS

MARCH 10, 2020

Between 2018 and 2019, there was a 162 percent increase in buy now, pay later (BNPL) downloads – rising to roughly six million – of the most popular new “layaway” apps by the close of last year. Yes, we are converting customers that we may naturally not have, because now we provide a new piece of the customer experience to them.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

MAY 23, 2019

As of 2019, three quarters of customer interactions with credit unions are digital — the remaining 25 percent is split between branch visits, ATM stops and call center calls. On a demographic level, Gen X and baby boomer customers still tap into physical channels. That result, Chambers noted, is just an average.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

AUGUST 14, 2019

With its digital business delivering its 40 th consecutive quarter of double-digit growth, Macy’s made progress on its 2019 strategic initiatives during the second quarter. Gennette noted that the company also continues to aggressively grow the stock-keeping units (SKUs) and brands it offers to customers on Macys.com via vendor direct.

Columbus 100

Columbus DC Branding Google 100

PYMNTS

MARCH 6, 2020

Price reductions from consumers’ favorite brands would solve their issues, but retailers cannot drop prices as low as some might like. The latter launched a BNPL option from provider Afterpay in 2019, enabling installment payments online and through its mobile app. Millennials and members of Gen Z are already on board with BNPL.

Retail 131

Retail Branding Millennials Mobile 131

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. Use case: Focus on the millennial market with mobile. To be clear.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. Online Resale. Social Media.

Online 101

Online Fraud Branding social media 101

PYMNTS

MARCH 12, 2019

The headline topping the news this week was that, in 2019, more than 4,800 retail locations have or will close. It’s why well-established, digitally native brands like Warby Parker and Peloton are deploying stores. The cost of acquiring customers online is going up, and lifetime value is going down. The Underlying Technology.

New York 144

New York Retail Branding Online 144

PYMNTS

APRIL 29, 2019

“You have to create great experiences for customers,” he said, adding that providing a friction-free, relevant and even fun experience matters, particularly to younger consumers like millennials. Not to mention, those experiences go beyond pumpside deliveries.

Mobile 152

Mobile Maine Trends Retail 152

PYMNTS

FEBRUARY 28, 2020

Metromile (@Metromile) October 14, 2019. Most of those customers stay under a 12,000-mile-per-year threshold. According to Preston, Metromile has no set customer profile. The company’s early assumption was that it would attract millennials living in metro areas. So you have a car, but you don’t drive a lot?

Metro 217

Metro Arizona Pennsylvania Policies 217

PYMNTS

JULY 18, 2019

In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.” As millennials rise through the ranks and within the ranks, we see the rise of what he termed “digital natives.”.

Innovation 155

Innovation Study Technology Millennials 155

Cisco

MAY 25, 2021

According to Jeff Michaud, IMI Mobile VP Client Strategy, customer expectations have shifted: Shift from business-owned channels to consumer-preferred -> Only 12% of millennials cite telephone as their favorite communication channel.

Strategy 71

Strategy Mobile Study System 71

FICO

MAY 1, 2020

The Journal article also quotes a Square study that found, in January through March of 2019, consumers used cash in 37% of transactions under $20, compared with 46% in 2015. Wrapping up, I wanted to tip my hat to the banks that are helping spur P2P adoption with easy, seamless customer experiences.

Fraud 69

Fraud How To Payments ATM 69

CB Insights

NOVEMBER 6, 2018

Search data helps brands understand shopper preferences. Beauty brands partner with Google Assistant and Home. Messenger taps brands for beauty bots. Instagram powers digital beauty brands. Google’s search data helps brands understand beauty shopper preferences. YouTube powers beauty influencers.

Google 72

Google Apple Industry Branding 72

CB Insights

SEPTEMBER 17, 2018

Around the middle of the twentieth century, there was what The Atlantic called a “Cambrian explosion” of brands. Tide, Crest, Band-Aid, Lipton, and other branded packaged goods — and the conglomerates that manufactured them — reigned. Store brands from retailers were seen as down-budget choices. Table of Contents.

Industry 67

Industry Branding Retail US 67

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Still, consumer adoption of telehealth prior to Covid-19 was slow: in July 2019, a JD Power survey found that only about 10% of US residents had replaced a visit to the doctor, urgent care, or hospital with telemedicine services in the 12 months prior.

Industry 101

Industry Technology Online Video 101

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. It’s time for banks to focus hard on marketing and the borrower experience. Merger of the Year – Hope Bancorp. Kudos to Hope CEO Kevin S.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. It’s time for banks to focus hard on marketing and the borrower experience. Tom Fishburne at Financial Brand Forum.

Utah 60

Utah System Community Marketing 60