Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. They’re still shockingly high (some reports indicate upwards of 40%). Power 2019 U.S. Opportunity #1: When opening a new account. And those abandonment rates?

Customer Experience 48

Customer Experience Retail San Diego Study 48

Perficient

JUNE 30, 2020

2019 Voice Usage Survey. Our first question asked users what methods they use to look up information on their smartphones: Using voice came in fourth, behind typing into search engine apps (75%), opening up a browser (72%), and typing into the search window on their phone (63%). So, why do we care? 2018 Voice Usage Survey.

Trends 592

Trends Mobile Survey Study 592

PYMNTS

DECEMBER 23, 2019

This year, 2019, the average American will spend three hours and 43 minutes per day on mobile devices, just ahead of the three hours and 35 minutes spent watching television. The phone call had a solid 143 run, but as of the mid-2010s moved forward, and smartphones found their way into more hands, the text message dethroned the phone call.

Lending 131

Lending National System Management 131

South State Correspondent

OCTOBER 28, 2022

Despite those challenges, we pulled out the top ten needle-moving ideas and ten smaller, exciting ideas to bring to your organization. It was a sobering thought to realize that we are all really building most of this technology for our kids. If you think you have ten years on your current core, you don’t.

Conference 195

Conference Technology Las Vegas Trends 195

Gonzobanker

JANUARY 3, 2019

Denizens of the Gonzo world, there isn’t much that is getting talked about more in the planning sessions we attend than the challenges around growing deposits. A quick look at the numbers show how warranted this discussion is: The industry loan to core deposit ratio was 90% as of 9/30/18. But that isn’t the whole story.

Strategy 106

Strategy Online Management Industry 106

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. So first, we’ll look at how two community banks have become trusted pillars of the community through charity work and good old?fashioned Build your community.

Community 139

Community Community Bank social media Security 139

PYMNTS

DECEMBER 26, 2018

That’s not to put some boring academic spin on these digital discussions, but only to underscore how intelligent the material is, and how the participants often learn from each other during these events. Some veer toward the technical while others come across as more philosophical. No, think of them as miniature seminars.

blockchain 157

blockchain Payments Online Innovation 157

Abrigo

JULY 28, 2021

At the end of the day, we still have regular jobs and daily responsibilities, and [CECL implementation] is added to that,” said Felicity Ours, CPA, CRC, Senior Vice President and Director of Credit at Summit Financial Group, which implemented CECL in 2019. “We Incurred to Expected. CECL adoption: People, data, methods.

Resources 195

Resources San Antonio Data Regulation 195

PopularBank

FEBRUARY 25, 2020

The Popular Bank Associate Trainee Program is a select, 10-month rotational program for top-tier recent college graduates that exposes trainees to the diverse lines of the bank’s businesses, operations, policies and practices. Once you were assigned a project, it was yours to take in any direction you saw fit. Meet Laura Crother.

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

CB Insights

FEBRUARY 19, 2019

LIVE BRiefing: AI Trends to watch in 2019. Some of the world’s top researchers and industry leaders believe these issues are just the tip of the iceberg. What if AI advances to the point where its creators can no longer control it? LIVE BRiefing: AI Trends to watch in 2019. First name. First name. Table of contents.

Technology 78

Technology System National US 78

PYMNTS

MAY 6, 2019

Déjà vu because it was 10 years ago, in May of 2009, that Facebook launched the alpha version of Facebook Credits. And déjà vu because Project Libra, Facebook’s 2019 refresh of Credits – only this time with a fancier moniker – will very likely end the same way. Go find your billion dollars elsewhere, they say.

Innovation 209

Innovation blockchain Payments cryptocurrency 209

PYMNTS

JANUARY 1, 2021

As part of our special year-end coverage, here’s a sampling of 10 Trackers that stood out in a crowded field. Buy now, pay later (BNPL) solutions hold promise in alleviating some of these issues, but many retailers are still taking hands-off approaches to dealing with pandemic-related shifts in consumers’ spending habits. “I

Trends 259

Trends Video Retail Payments 259

CB Insights

OCTOBER 31, 2019

Even Facebook’s much-hyped personal assistant, M, closed down shortly after it was revealed that human handlers were responsible for some 70% of the bot’s responses. The important chatbots of 2019 aren’t all-knowing virtual butlers; they’re highly targeted applications of conversational technology. The road ahead.

Industry 78

Industry Examples Tools Retail 78

Gonzobanker

DECEMBER 14, 2023

But, as is always the case, some of you deserve some big stars. Welcome to Cornerstone’s 22 nd annual GonzoBanker Awards, where we recognize the extraordinarily good and call out the not-so-good. So, grab your favorite holiday snack and beverage and enjoy. Employees are back to work. Or maybe two or three days a week.

Fintech 195

Fintech Community Regional Technology 195

CB Insights

JUNE 17, 2020

In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends — for example, industrial automation and contactless payments. From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. Source: Teladoc.

Industry 101

Industry Technology Online Video 101

CB Insights

SEPTEMBER 4, 2019

Some industries benefiting from millennials’ increased spending power, such as travel, reflect well-worn Gen Y tropes like the general preference for “experiences” over things. Popular media coverage of millennials often fixates on the industries the generation is allegedly killing and their supposed fiscal irresponsibility. Frozen foods.

Millennials 78

Millennials Industry Branding social media 78

Gonzobanker

DECEMBER 19, 2016

A deep mistrust is growing for anything that feels bureaucratic or obfuscated, and bankers stand at a crossroads as to where they may fall in this shakeout. In the post-Wells-scandal world where the shift from people and bricks to machines and digital is getting very real, bankers are scrambling to build new generations of their businesses.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

A deep mistrust is growing for anything that feels bureaucratic or obfuscated, and bankers stand at a crossroads as to where they may fall in this shakeout. In the post-Wells-scandal world where the shift from people and bricks to machines and digital is getting very real, bankers are scrambling to build new generations of their businesses.

Utah 60

Utah System Community Marketing 60

PYMNTS

JUNE 18, 2019

At some point, they will be asked to kick in few bucks to fund its operation and get it off the ground. Many of those players are also the very same players that Libra would seem, at first blush, to displace if its vision of creating a new global payments infrastructure really takes off. I explain how it all works below.

Payments 246

Payments Regulation blockchain cryptocurrency 246