PYMNTS

JULY 26, 2016

If you’re a retailer or a brand, it seems as though eCommerce and the rise of smartphones and mobile shopping have made your customers more cost-savvy and price-aware than ever before. Well, the rise of eCommerce and mobile shopping doesn’t have to mean doom and gloom for luxury brands or retailers.

Branding 100

Branding social media Millennials Study 100

PYMNTS

MAY 23, 2019

What ends up being really, really important is offering a balanced approach, and making sure that those channels are integrated, so that if I start a process online or in person, I can change channels to finish it,” Chambers said. Consumers, he added, are accustomed to those experiences in the rest of their lives.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

FEBRUARY 14, 2018

After turning Taco Bell into a lifestyle brand and introducing breakfast at the quick service restaurant (QSR), CEO Brian Niccol is heading to Chipotle Mexican Grill. Niccol, who came to Taco Bell in 2011, became CEO in 2015 after holding the position of president. He brought mobile ordering and payments to Taco Bell’s 7,000 U.S.

Branding 108

Branding Leadership Customer Experience Innovation 108

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. While in the store, customers can scan QR codes on each product to bring up specific measurements and statistics. This is the essence of an omnichannel experience. There were a couple of overarching themes throughout the event.

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. That is, with its labyrinth of a showroom floor and its iconic Swedish meatballs, IKEA has always delivered a unique customer experience.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

DECEMBER 14, 2016

Shift Technologies is an online used-car marketplace. George Arison, founder and CEO of Shift Technologies, was quoted as saying: “The intent of the partnership is to combine Hertz’s cars with our customer experience to give customers an opportunity to buy these cars directly.

Los Angeles 100

Los Angeles Technology San Francisco Customer Experience 100

PYMNTS

JULY 21, 2017

Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

NCR

AUGUST 2, 2016

The impact of online reviews is growing, according to ReviewTrackers research. More than 1 in 3 people won’t eat at a restaurant with 3-stars on online review websites like Yelp, Facebook and Google. The online review space has entered the social media era, and banks are struggling to catch up. Online Reviews Are Social Media.

Online 40

Online social media Management Compliance 40

PYMNTS

DECEMBER 19, 2016

According to consumer experience analytics company ForeSee’s recently released ForeSee Experience Index (FXI), an annual survey of over 40,000 holiday shoppers measuring online, mobile and in-store experiences with the top 100 brands in the U.S., Amazon is, somewhat unsurprisingly, out on top of the pile.

Survey 100

Survey Seattle Customer Experience Maine 100

PYMNTS

JANUARY 7, 2019

The first thing was that getting “buy-online, pickup-in-store” (BIPOS) right was going to be the sink-or-swim capability for brick-and-mortar retailers. The digital age had turned customers into creatures of convenience when it came to order fulfillment, Blue said, and waiting two weeks, or even two days, was no longer acceptable.

Retail 165

Retail Online Customer Experience National 165

PYMNTS

NOVEMBER 13, 2017

Luxury brands seem to hope so, with several designers introducing food experiences in an effort to gain an edge in the increasingly challenging realm of physical retail. One of the biggest hurdles in brick-and-mortar retail today is getting customers through the door.

Retail 102

Retail New York Branding Online 102

PYMNTS

AUGUST 22, 2018

“The company delivers, but its customers don’t feel empathy for the brand,” he said. online retail brands) in the company’s 2017 Customer Experience Index. That’s down from ninth place in 2016 and seventh place in 2015, he said. Consider online jewelry retailers. A recent Inc.

Milwaukee 102

Milwaukee Retail Colorado Examples 102

PYMNTS

OCTOBER 6, 2017

In a state of constant change, how does an online retailer ensure it is keeping up with the best customer experience, security, payments solution or fulfillment process? The merchant’s focus is on the products and brands they’ve created,” she said. The answer, surprisingly, might be by doing less. It can be disastrous.

Retail 109

Retail Fraud Customer Experience Management 109

PYMNTS

SEPTEMBER 1, 2016

Sharma is a retail veteran with stints at Apple, Walmart and Williams-Sonoma, where he helped transform delivery and logistics into a critical part of the customer experience. That experience is often undersold and often ignored. And the irony is that where the online channel came about was all about convenience.

How To 101

How To Retail Customer Experience Online 101

PYMNTS

DECEMBER 13, 2019

Pop-up bars, pop-up candy shops, pop-up hairdressers, pop-up sleeping pods, pop-up museums – since 2015, one can basically take any retail-connected noun, pair it with the word “pop-up” and have a better than 50/50 chance of finding a match somewhere in an American city.

Retail 138

Retail New York Tools Training 138

PYMNTS

NOVEMBER 28, 2018

As of 2015, premium foods accounted for $14.5 Lots of brands include exotic-sounding ingredients, the report notes, not in such small amounts that they likely have no nutritional impact. We felt that Jet was very aligned with us in wanting to create great customer experiences. billion in annual revenue out of $12.9

Oklahoma 139

Oklahoma Oklahoma City New Jersey Philadelphia 139

CB Insights

JANUARY 24, 2018

Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.” Both companies have a tremendous data advantage as they seek to understand and influence consumer behavior in-store and online. ” — Daniel Zhang, CEO, Alibaba Group.

Retail 65

Retail Online US Technology 65

CB Insights

DECEMBER 19, 2017

Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then. Additionally, many of these physical retailers have lost the cache they once had as new direct-to-consumer brands with a hyper-focus on specific products have taken off.

Retail 78

Retail Branding Company Capital 78

PYMNTS

JUNE 2, 2017

The independent organization focuses on making the consumer experience with online ads less frustrating and more seamless. These experiences are extremely disruptive in both desktop and mobile web environments.”. All of this is very similar to the time the tech brand launched a mobile-friendly campaign in 2015.

Google 109

Google Guidelines Compliance Mobile 109

CB Insights

JANUARY 6, 2019

From supply chain and inventory improvements to new payment options, these brands are going all in on digital. Founded: 2015. The key focus areas are big data analytics and multi-channel customer outreach strategies; projects such as on-can printing, wearable technology, and Bluetooth beacons are noted on the Coca-Cola website.

Innovation 77

Innovation Retail Branding Technology 77

Perficient

MAY 21, 2021

This FinTech app allows users to invest in a portfolio in their favorite brands or companies (DoorDash, Lululemon, Target, Costco, Amazon, etc.) This project displays an interactive map using The Washington Post’s dataset of every fatal shooting in the United States by a police officer in the line of duty since January 1, 2015.

Milwaukee 348

Milwaukee Software Course Detroit 348

Insights on Business

JUNE 23, 2017

From the first ATMs to online banking to their own mobile apps, banks have led the way in consumer convenience for decades. They will need to build on that history of innovation in order to deliver the “front office” customer experience that both groups of customers expect today—rich, personal, and available anywhere at any time.

Fintech 154

Fintech Innovation Technology Branding 154

PYMNTS

DECEMBER 30, 2016

Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms. “How Cyr and Chion highlighted that a unifying factor in all of the trends is customer experience.

Retail 123

Retail Online Customer Experience Trends 123

NCR

FEBRUARY 13, 2017

With the rise of devices like smartphones and the growing capabilities of self-service options both online and in-branch, there’s now an expectation that consumers should be able to complete key banking activities whenever and however they want. As a result, banks are constantly under pressure to improve their digital solutions.

Meeting 75

Meeting Online ATM Branding 75

CB Insights

FEBRUARY 8, 2018

For years, incumbents in the luxury industry have shunned tech innovation, refusing to even sell products online. But luxury-focused e-commerce startups like FarFetch and Moda Operandi have changed the relationship between luxury consumers and brands by successfully building online retail businesses. First Name.

Trends 50

Trends Industry Branding Online 50

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. So that’s a really big, important part of us preparing our customers for the new realities.”. The four recent payments revolutions.

Retail 100

Retail Apple Fraud Online 100

NCR

MAY 9, 2017

Bankrate’s conversion of the Quizzle app (purchased from Quicken Loans in 2016) to Score & Report, white-labeled for use by community banks and credit unions, enables a branded and cost effective solution for quick adoption of new technology. billion in 2013 to a peak of $27 billion in 2015. US investment in fintech rose from $3.3

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

CB Insights

JULY 24, 2018

Since 2012, retail space occupied by brands that started online has grown by 1,000% in the top 300 malls in America. But other companies are starting from scratch, building a new business model that relies on maintaining a superior customer experience online and transferring it to physical retail.

Retail 49

Retail Online Branding New York 49

PYMNTS

NOVEMBER 8, 2016

Seems like yesterday — and yet, ages ago — when Hillary Clinton announced her candidacy in April 2015 and Donald Trump did the same two months later. A successful chatbot delivers unique and authentic content infused with brand voice and personality.”. So here we are on Election Day in the U.S.

Course 203

Course Colorado Technology Company 203

PYMNTS

OCTOBER 19, 2016

The most important opportunity on the horizon is not growing online sales in isolation but rather helping traditional retailers upgrade into a brand-new retail model,” he wrote. Ant Financial Services Group operates China’s largest online payments service, Alipay, and has over 450 million daily users.

Retail 100

Retail Technology Trends Online 100

CB Insights

NOVEMBER 6, 2018

Search data helps brands understand shopper preferences. Beauty brands partner with Google Assistant and Home. Messenger taps brands for beauty bots. Instagram powers digital beauty brands. Google’s search data helps brands understand beauty shopper preferences. YouTube powers beauty influencers.

Google 72

Google Apple Industry Branding 72

CB Insights

SEPTEMBER 17, 2018

Around the middle of the twentieth century, there was what The Atlantic called a “Cambrian explosion” of brands. Tide, Crest, Band-Aid, Lipton, and other branded packaged goods — and the conglomerates that manufactured them — reigned. Store brands from retailers were seen as down-budget choices. Table of Contents.

Industry 67

Industry Branding Retail US 67

Fintech Labs Insights

SEPTEMBER 1, 2015

To whet your appetite for two days of fintech innovation, we’re releasing the full and final lineup of presenting companies for FinovateFall 2015. AcceptEmail serves today’s consumers with online, real-time email payments. Dealflow is building the largest channel for online capital formation. Dynamics, Inc.

Company 12

Company Software Analytics Mobile 12

PYMNTS

APRIL 27, 2016

The ease and efficiency of purchasing airline tickets and transit passes digitally – and storing them as eTickets – means that the majority of travelers now begin their journey with an online transaction. Along with giving consumers the ability to purchase tickets online, the train service also made the shift to accepting digital tickets.

Training 100

Training Fraud Security Tools 100

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. million in 2015. Both approaches recognize the importance of consumer choice. A driver of change.

ATM 85

ATM Mobile Strategy Fraud 85

PYMNTS

OCTOBER 12, 2016

An interesting factoid to keep in mind: If for no other reason, it flies in the face of the most common advice on building customer loyalty. While most of us think “furniture” when we think of IKEA, the brand also attracts a good deal of excitement for its food — particularly the meatballs.

Retail 100

Retail Customer Experience US Comparison 100

PYMNTS

MAY 5, 2016

Apple has taken the single-channel approach, driving the user experience primarily from its iOS. Android has adopted an open platform approach, which allows brands and the tech-savvy users of the world to customize the payments platform to function within their applications. initiative.

Mobile 100

Mobile Samsung Payments Apple 100