Language Arbitrage: How Bank Brands Speak to New Markets
America's melting pot is boiling over with a new banking opportunity: To serve diverse communities not yet fully engaged in the language they speak at home.
Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
Understanding how each employee communicates is key to having a staff full of happier, more effective workers.
America's melting pot is boiling over with a new banking opportunity: To serve diverse communities not yet fully engaged in the language they speak at home.
Understanding how each employee communicates is key to having a staff full of happier, more effective workers.
In an excerpt from his latest book, James Robert Lay lays out a 90-day roadmap to achieve "personal agility".
In an excerpt from his latest book, James Robert Lay argues that we all need to turn down the digital noise to find focus.
In an excerpt from his latest book, James Robert Lay explains why our egos may be the biggest obstacles to industry transformation.
The urgency for banks to prioritize accessibility across all channels — especially payments — has never been more pressing.
People often think innovation means inventing the next iPhone. More often it can means a small change that makes a bigger process work better.
AI is changing banking. But even amid the hype, what the technology means for employees remains to be seen.
As younger generations rise through the ranks at community banks, they'll bring with them a wave of new technology — and new jobs.
In recent analyst conversations, the regional leaders shared the best ideas from their long-term playbooks.
A recent study by the Retirement Income Institute and Alliance for Lifetime Income found nearly two-thirds of those approaching retirement are unprepared to do so.
Citi nabbed executives from Merrill Lynch and Blackrock, two CFOs were fired for nefarious reasons, Verve Credit Union recruited a KeyBank veteran and more.
Create a sustainable competitive advantage with faster time to market by drastically reducing implementation time.
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Customers navigate a multi-touch, multi-channel journey before interacting with your brand. Do you deliver successful and seamless experiences at every touchpoint? Download webinar.
Overdraft fees have long been a contentious issue in the banking industry. The Federal Reserve Bank of New York surveyed consumers to see what they actually know about their bank's policies.
Here are 6 strategies proactive financial marketers can use to parry the budget ax — and 5 responses to common management objections to maintaining marketing spend.
Dissatisfaction with banks could hike attrition in 2024. The solutions begin with simple behavioral adjustments in branches and call centers.
Discover announced its new CEO, Morgan Stanley created a new head of firmwide AI role and Navy Federal picks a new COO.
Bestselling author and futurist Jacob Morgan shares insights on the critical leadership skills and mindsets needed to navigate the complexities of the modern workplace.
Jacob Morgan shares his groundbreaking research on the top seven leadership trends for 2024 and how they will impact the banking industry.
Navy Federal Credit Union is getting a new CEO, Zions Bank moved around its executive team, and Huntington picks up a new CTO.
Banks need to prepare now for radical change up and down the demographic spectrum, from young to old.
While the debate over the future of the CMO position rages on, the shifting dynamics of the role at some of the world’s most recognizable banks is nothing new.
The answer to that question is complicated, but some roles are likely to see big changes in the next few years.
Gain centralized access to the credit bureaus and 20+ alternative data sources. Leverage advanced analytics to optimize marketing campaigns and loan decisions.
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