Independent Banker

SEPTEMBER 30, 2021

Under Larry Wilson’s leadership, First Arkansas Bank and Trust’s branch on the Little Rock Air Force Base was named the 2020 Air Force Bank of the Year. Community banks operate on a majority of the country’s military installations. Community banks comprise more than two-thirds of the 66 banks operating on U.S. By Judith Sears.

Arkansas 168

Arkansas Community Bank Community Operations 168

PYMNTS

APRIL 17, 2020

Amid the coronavirus pandemic, a significant number of bank branches shuttered. And where there are branches, hours are staggered. It’s clear that people rely heavily on their bankers and their banking relationships during crises; we’ve seen that before in prior events,” said Brown. Digital-First. ”

Analytics 285

Analytics Community Bank Analysis Operations 285

Cisco

OCTOBER 11, 2021

Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms. Are you ready?

Branch Design 146

Branch Design Branch Strategies ATM Digital Strategies 146

Chris Skinner

MARCH 15, 2017

It’s well worth a read, especially as they found that having branches is more important than mobile apps. The survey showed that 68% of consumers thought a bank branch was essential when opening a new current account, compared with 25% who favoured a mobile app. Anyways, there is some key metric data in the report.

Regulation 291

Regulation Retail Survey Mobile 291

South State Correspondent

FEBRUARY 20, 2023

Who the competition is, what the lending competition is offering, their delivery channels, and service levels can help community banks differentiate their services and enhance their competitive advantage. Analyzing the competition can also help a bank be realistic about which products it can sell and at what price.

National 195

National Lending How To Community Bank 195

Jeff For Banks

FEBRUARY 12, 2024

But then again, there are some real valuable insights that I and we can learn from. I offer the string without edits. 1/25 I like to touch on a topic that can get overlooked, decision making, and how past decisions or lack thereof, can give an investor a better understanding of what will occur in the future. Be curious.

Columbus 112

Columbus Indianapolis Capital Community Bank 112

PYMNTS

APRIL 2, 2020

A digital infrastructure overhaul that boosts CUs’ online presences, accelerates new product and service introductions and improves staff productivity can help CUs expand their customer bases and operations, according to Timothy Anderson, CEO of United States Senate Federal Credit Union (USSFCU).

United States 174

United States Security Innovation Mobile 174

PYMNTS

NOVEMBER 1, 2020

Well, what I have heard.a Well, what I have heard.a The Indian cryptocurrency market is continuing to grow exponentially as crypto-centric bank UNICAS prepares to open with 34 branches, Cointelegraph writes. Acting Comptroller Brian Brooks , speaking on a podcast recently, said banks in the U.S. UNICAS is a project of U.K.

Bitcoin 212

Bitcoin cryptocurrency Fintech US 212

South State Correspondent

JUNE 30, 2023

The real issue for many banks is that managers cannot easily identify and measure the service level or correctly measure granular returns at the customer, product, branch, region, or supervisor level. Banks can then calculate SVA by subtracting their cost of capital from net operating profit after tax for each client.

Resources 195

Resources Community Bank Capital Community 195

PYMNTS

APRIL 9, 2020

In an interview with Karen Webster, Johan Gerber, executive vice president of cyber and security products at Mastercard , said that many companies are being inundated with disputes and cancellations, and with demands to refund consumers’ money — a trend that will branch out from travel and leisure verticals and into other segments.

Operations 298

Operations Regional Industry Course 298

PYMNTS

MAY 7, 2020

When we look at everything that has been leveraged and assembled quickly — and in responding to what is clearly unprecedented demand for different services across digital channels — what stands out is the flexibility and agility of the underlying platforms.”. The Interactive Teller.

ATM 307

ATM Examples Mobile Community 307

PYMNTS

JULY 8, 2020

What we’ve discovered is that cash is actually holding a stable, ongoing position in the payment ecosystem,” he said, despite ebbs and flows seen through the first six months of the year. In other cases, banks can modernize branch interactions through video technology.

ATM 214

ATM Regional Mobile Payments 214

PYMNTS

NOVEMBER 11, 2020

Barclaycard Germany is teaming up with Amazon to offer a new installment financing plan to customers of the online retail giant. The German credit card operator, a branch of Barclays Bank Ireland PL, said Wednesday a new partnership with Amazon.de

Online 172

Online Cards Trends Payments 172

Perficient

MAY 28, 2020

In my final blog of this series, I go into detail on what financial services companies should be doing now, to prepare. As we move into the 5G era, customer expectations will only increase. 5G will allow you to offer customer service like never before. My previous blog outlined the potential risks associated with 5G.

Mobile 340

Mobile Customer Experience Tools Data 340

PYMNTS

DECEMBER 15, 2020

But he said the mergers that will take place in 2021 and beyond will create a healthier credit union (CU) landscape — and help bring branches toward a new level of customer service. Consumers Will Still Uses Branches, Just For Different Tasks . What Comes Next . Scott expects that strategy to likely continue gaining traction.

Course 186

Course Cards Fraud Mobile 186

PYMNTS

DECEMBER 11, 2020

Consumers were flocking to digital and mobile banking well before the pandemic’s onset, but social distancing and limited branch operations highly accelerated that uptake. It is looking at your process and making sure that that same seamless feeling exists if they are dealing with a [banker] in a branch.”.

Groups 169

Groups Mobile Tools Branding 169

PYMNTS

MARCH 10, 2020

So when Branch Co-Founder and CEO Greg Hayes talks about challenges, he knows there’s a lot at stake for his furniture company. million funding round in November, Branch was launched in beta as Bureau last year by Hayes, Sib Mahapatra and Verity Sylvester. Branch sells to individual consumers as well as office purchase managers.

United States 130

United States Course Groups Retail 130

PYMNTS

MAY 28, 2020

ATMs are known for their convenience, offering walk-up or drive-through access to financial products like checking or savings accounts. We try to make sure our ATMs meet [their] specific needs.”. Strategies for current and future ATM offerings require consideration of the entire ecosystem, he added. Focusing on Consistency .

ATM 130

ATM Video Mobile Digital Banking 130

Bobsguide

JUNE 3, 2022

Mark Aldred, Auriga’s VP of International Sales, joined Brett King on Breaking Banks to deep-dive into current industry hot topics such as the impact of COVID-19 on banks, branch closures, and how technology is changing the nature of banking. However, we need to look at branches in a different light.

Video 78

Video Training Customer Experience Mobile 78

PYMNTS

JULY 23, 2020

“While COVID-19 may be a driving force behind more members becoming accustomed to banking online and utilizing new solutions for transactions, it is expected that they will continue to operate in these new channels and with these new products moving forward,” said Denise Stevens, senior vice president, chief product officer at PSCU.

Mobile 150

Mobile Cards ATM Online 150

CFPB Monitor

SEPTEMBER 8, 2022

In remarks yesterday to The Clearing House and Bank Policy Institute Annual Conference, Acting Comptroller Hsu discussed the growth “of banking-as-a-service (BaaS),” meaning arrangements in which a nonbank offers banking services to its customers as a way of adding value to its products and services.

Fintech 146

Fintech Risk Management Conference Lending 146

Independent Banker

OCTOBER 31, 2021

Offering the ability to open an account online can be one way to reach customers who are unable to join your community bank in person. When they can’t—or simply don’t want to—come to a branch, being able to open an account digitally is important, and increasingly in demand. Photo by Anchiy/Getty Images. At first, uptake was slow.

Idaho 134

Idaho Community Bank Community New Jersey 134

PYMNTS

JANUARY 11, 2021

The PE firms would reportedly pony up $35 a share, and the NCR proposal would offer $39 per Cardtronics share, which would be equivalent to about $1.7 So we led with technology.” More than 20,000 branches are expected to close by the end of the year, as detailed in a recent PYMNTS study on digital-first banking. Brown said. “So

ATM 142

ATM Strategy Capital Bitcoin 142

PYMNTS

MARCH 12, 2019

Alternative lenders position themselves as faster, technologically-savvy options for small to medium-size businesses (SMBs) that seek capital, while many of the FinServ providers in the running for RBS funds operate as digital-first companies ready to meet small firms’ need for automation, online platforms and cutting-edge banking services.

Metro 139

Metro Community Industry National 139

PYMNTS

JUNE 1, 2020

When the very first one appeared at a Barclays branch in London back in 1967, who could have imagined that the clever Automated Teller Machine (ATM) would emerge decades later as a hero of the great COVID-19 pandemic of 2020? What were your members not able to accomplish with your ATMs? How can we make the ATM safer?

ATM 143

ATM Security Online Technology 143

Independent Banker

NOVEMBER 30, 2022

What great resignation? When a community bank’s employees refer to it as “a second family,” it speaks volumes, and that’s exactly what we heard from the team at Bank of Montana in Missoula, Mont. On Thanksgiving 2007, he founded Bank of Montana, which now has one branch and 13 employees. Bank of Montana, Missoula, Mont.;

Community Bank 169

Community Bank Community Montana Leadership 169

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. So we led with technology.”. Take restaurants , for example, Brown said: “How do we help them?”

Innovation 318

Innovation Data Examples Community Bank 318

Abrigo

JULY 10, 2023

As we harness the power of AI to enhance operational efficiency, detect patterns, and optimize decision-making processes, financial institutions must remain vigilant. Public social media sources have made it easier for fraudsters to obtain information by looking at what people post online. Who is your favorite sports player?

Fraud 150

Fraud How To social media Security 150

PYMNTS

DECEMBER 21, 2020

And now, in the age of the mobile phone, where we use devices to get offers, manage spending and redeem points, the question still stands. We started seeing attrition, and we decided to counter that with the design of what we believe to be an industry leading product focused on cash back,” Kime said.

Data 296

Data social media Tools Analytics 296

Jeff For Banks

APRIL 27, 2023

Truth be told, though, Finovate is a good forum to learn about what is out there, and what firms rise to the top as Best of Show because of the niftiness of their solution. What Problem Are You Trying to Solve?" "What Problem Are You Trying to Solve?" Forget about solutions or the universe of what is out there.

Financial Technology 78

Financial Technology Strategy Fintech New York 78

Independent Banker

NOVEMBER 30, 2022

Stacy Watkins (left), president and CEO, and Hilary Nelson (right), senior vice president and director of operations and compliance, at the Las Vegas Strip. We like to know our customers really well. We know who they are, we know what their transactions typically look like and we can connect them with somebody who can help.”.

Las Vegas 129

Las Vegas Community Bank Community Wisconsin 129

PYMNTS

MARCH 26, 2020

What is a bank? But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers. What we learned was interesting.

Innovation 241

Innovation Fintech Data Examples 241

Independent Banker

MAY 31, 2022

Providence Bank chose to open a new brick-and-mortar site during the pandemic, when many other businesses were ceasing operations or shutting down altogether. When COVID-19 rocked the world in March 2020, Ted Whitehurst was reviewing a lease for a new branch of Providence Bank in Raleigh, N.C. By Ed Avis. Name: Providence Bank.

Raleigh 91

Raleigh Community Community Bank Lending 91

PYMNTS

NOVEMBER 15, 2018

Innovations Federal Credit Union of Panama City, Florida, for one, is helping members get back on their feet by offering a hurricane assistance loan program and waiving fees. Some CUs have been forced to close branches, and their employees are addressing recovery efforts of their own. Fixing Communications, Reopening Branches.

Florida 181

Florida Innovation Community Alabama 181

South State Correspondent

OCTOBER 26, 2023

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. It’s a whirlwind of education, deal-making, eating, and hugging.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

SEPTEMBER 10, 2019

It’s also shorthand for, perhaps, a simple function — colloquially known in financial services as “cash and dash,” an ancillary, physical part of the brick-and-mortar bank branch. We should not forget why we have ATMs in the first place,” said Knievel. “So ATM , as you likely know, is an acronym for automated teller machine.

ATM 158

ATM Examples Course Strategy 158

PYMNTS

AUGUST 17, 2017

With more consumers moving to mobile transactions over visits to branches, some banks are considering closing brick-and-mortar locations to reduce operational costs. The price of real estate is prompting even the largest players in the banking world to scale back their branch operations.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132