Perficient

JUNE 12, 2020

Search has changed the way customer service is offered and provided. Platforms like Coveo are doing a phenomenal job leveraging search to empower customer service representatives with relevant, often protected or sensitive information. Handshake makes mapping this security simple, irrespective of where it’s stored.

System 322

System Management Security Data 322

Abrigo

SEPTEMBER 11, 2023

Strategies for adopting AI at your financial institution Abrigo CTO Ravi Nemalikanti offers insights on how banks and credit unions can begin to utilize generative AI. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

PYMNTS

NOVEMBER 20, 2020

Studies have shown that CUs must personalize their in-branch and digital offerings with products and services tailored to individual members’ needs to stay competitive. Getting the customer service angle right is so crucial to CUs’ success that many CUs are investing in emerging technologies to help them better hit their marks.

Technology 253

Technology Indiana Michigan Tools 253

Abrigo

OCTOBER 10, 2023

Takeaway 3 Industry analysis can strengthen your bank or credit union's credit risk rating system and help you offer products to meet customers' needs. Whether we’re using it to gauge the competition or track our own progress, we regularly monitor our own performance. Are there high capital or technological costs?

Analysis 195

Analysis Industry Risk Management Lending 195

PYMNTS

DECEMBER 9, 2020

The passwords, user names and Social Security numbers that once helped us prove we are who we say we are now are vulnerable or have already been compromised. Data security is such an important topic,” he said. If we’re not careful, we run the risk of turning privacy into a commodity — something that is sold.”.

Regulation 234

Regulation Security Data Course 234

PYMNTS

NOVEMBER 19, 2020

The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. . Slaton Smith , the restaurant’s chief marketing officer, said that while Boston Market only recently began examining the technology, it is bullish on the positive effects it could have. .

Boston 200

Boston Fraud Meeting Mobile 200

Perficient

JULY 12, 2022

What does your brand portray to the market? In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Understand and navigate your vast digital data to make smarter, more informed business decisions. population (just over half of the U.S.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

PYMNTS

SEPTEMBER 21, 2020

But by leveraging data, and advanced technology, you get the details that can help drive decision-making processes or the routes that a payment can take.”. The rise of eCommerce can give merchants information ahead of transactions, which can be used to route those transactions with speed and security.

Fraud 311

Fraud Payments Cards Security 311

Cisco

JULY 12, 2021

Changing consumer behavior and digital disruptors within the banking industry have redefined how we interact with financial service providers. We can now open new accounts, get approved for credit, transfer money to others and manage our finances, all without having to set foot in a physical branch and often within just a few clicks.

Fraud 168

Fraud Mobile Security Customer Experience 168

PYMNTS

APRIL 2, 2020

This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however. Security is an ongoing concern as well, with countless fraudsters set on hacking CUs to obtain customers’ data. Serving members means more than releasing products that align with the latest trends.

United States 174

United States Security Innovation Mobile 174

Perficient

NOVEMBER 19, 2020

How clear is the guidance we provide prospective customers? Few banks leverage pre/auto-fill and auto-complete data capture, and many don’t even save initial customer information (name and email) until the customer completes all initially required fields (i.e., Do we have “save and resume” functionality?

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

DECEMBER 3, 2018

With cyberattacks on the rise, corporate victims find themselves battling it out with cyber insurance companies over protection from the damage done by security breaches. million in losses under its cyber insurance policy, but the insurer disputed the claim and offered $50,000. We don’t want to be a pioneer on this.”.

Virginia 184

Virginia Policies Security National 184

Abrigo

FEBRUARY 27, 2020

The Financial Crimes Enforcement Network (FinCEN), along with the Federal Banking Agencies, released a joint statement in December 2018 emphasizing financial institutions’ need to embrace technology to strengthen their BSA/AML programs. We heard the innovation call and we’re excited to offer transparent machine learning scenarios within BAM+.

Innovation 195

Innovation Software United States Compliance 195

PYMNTS

APRIL 6, 2020

Considering that roughly 22 percent of CU members said they would switch to a more innovative CU , trust and technology are the things insulating CUs and members from some of the worst effects of the devastating “black swan” event known as COVID-19. Innovate or Die’. And Finally, Fraud.

Fraud 150

Fraud Innovation Tools Examples 150

PYMNTS

DECEMBER 21, 2020

And now, in the age of the mobile phone, where we use devices to get offers, manage spending and redeem points, the question still stands. We started seeing attrition, and we decided to counter that with the design of what we believe to be an industry leading product focused on cash back,” Kime said.

Data 296

Data social media Tools Analytics 296

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most. The Audience. Platform needs.

Data 497

Data Customer Experience Analytics Industry 497

South State Correspondent

FEBRUARY 20, 2023

Who the competition is, what the lending competition is offering, their delivery channels, and service levels can help community banks differentiate their services and enhance their competitive advantage. Analyzing the competition can also help a bank be realistic about which products it can sell and at what price.

National 195

National Lending How To Community Bank 195

Abrigo

MAY 11, 2020

Key Takeaways The coronavirus has propelled FIs and customers to embrace digital offerings Work from home schedules, sheltering in place, and urgent financial needs have changed customers' expectations of bank response times. The Paycheck Protection Program exposed the importance of digital offerings for customer retention and acquisition.

US 195

US Lending Community Technology 195

PYMNTS

NOVEMBER 24, 2020

In an interview with PYMNTS, Jeremiah Lotz , managing vice president, digital experience and payment products at PSCU , said the increasing use of analytic technology, mobile banking and platform models can help credit unions (CUs) anticipate the financial needs of their members — and even compete more effectively with larger banks in the process.

Digital Banking 267

Digital Banking Analytics Mobile Cards 267

PYMNTS

MARCH 11, 2020

Contactless payments are a major convenience offered by credit cards, as consumers can skip entering PINs or passwords and instead make transactions in a fraction of the previously required time. We look at biometrics as a way of potentially solving these pain points for our customers.”. Biometric Security And Privacy Enhancements.

Payments 130

Payments Security Cards Meeting 130

PYMNTS

MAY 7, 2020

When we look at everything that has been leveraged and assembled quickly — and in responding to what is clearly unprecedented demand for different services across digital channels — what stands out is the flexibility and agility of the underlying platforms.”. The Interactive Teller. Leveling The Playing Field.

ATM 307

ATM Examples Mobile Community 307

Ublocal

FEBRUARY 15, 2023

Union Bank is dedicated to constantly improving our products and services, and offering customers the latest technology. From Mobile Banking and Online Banking , to secure P2P Payments and Advanced Fraud Protection and Security , we strive to keep our customers, and their assets, safe, while conveniently accessible online.

Online 52

Online How To Security Technology 52

PYMNTS

JUNE 1, 2020

Any sudden shock to the system like we have observed with the pandemic exposes both vulnerabilities and opportunities, especially for payments. But as to where we are headed — well, that’s a bit tougher to divine. Setting The Stage. The recent payouts by the U.S. Consumers had not changed their shopping habits until they had to.

Payments 172

Payments Fraud Security Technology 172

PYMNTS

JULY 10, 2020

Creating secure banking environments without generating undue customer frictions relies on strong front- and back-end approaches to help FIs spot red flags, create login experiences that are harder for bad actors to crack and guide customers on how they can avoid falling victim to ATOs. Fighting Username And Password Theft.

Analysis 132

Analysis Fraud New York City Security 132

Independent Banker

OCTOBER 1, 2022

Shielding sensitive customer information from prying eyes remains a chronic industry challenge. But as the prevalence of security breaches grows, so do the opportunities for community banks to position themselves as guardians of their customers’ personal data through compliance, technology and relationship building. Bob Hickok.

Data 91

Data How To Community Bank California 91

PYMNTS

FEBRUARY 13, 2019

Data integration between back-office platforms is now an essential component for businesses deciding to adopt a technology. However, the data integration challenge in corporate accounting is about more than the movement of information from one platform to another, said Scott Love, CEO of enterprise software developer company Codence.

Data 188

Data Software Technology Security 188

Cisco

JULY 26, 2022

One day, will we reminisce about brick and mortar financial services companies being replaced by digital-first financial services companies like Alipay, Block, Grab, Klarna and Paypal? What holds back some financial institutions from achieving these goals are the inflexibility of legacy systems and significant technical debt.

Security 162

Security Operations Leadership Data 162

Abrigo

AUGUST 6, 2021

Do we need community banks? Do we need community banks? Many would argue that we do. Additionally, community financial institutions are more likely to leverage relationship lending to help smaller businesses obtain loans that they might not be able to secure with larger institutions based solely on their financial information.

Community Bank 195

Community Bank Community Kansas City Lending 195

Independent Banker

AUGUST 31, 2022

Social payments methods like Venmo and Cash App continue to grow in popularity, and the data is there to prove it, creating an opportunity to give customers what they want: 24/7 access to cashless, P2P and mobile transactions. In addition, reports indicate that Twitter may seek to expand its payments offerings. Security is all.

Capital 94

Capital Payments social media Community Bank 94

Independent Banker

NOVEMBER 30, 2022

What are they, and how can community banks stay on top of this trend? WeChat, a Chinese mobile messaging app that offers voice, text and group messaging; payments; games and more, boasts 1.29 According to a recent PYMNTS report, 72% of consumers have indicated their interest in a super app offering. By Colleen Morrison.

Community Bank 91

Community Bank Community Maryland Data 91

PYMNTS

NOVEMBER 6, 2018

The standards put forth by the PCI Security Standards Council – the PCI Data Security Standards – offer a framework for ensuring data security, and they must be followed in order to avoid fines and other penalties. PCI compliance is vitally important for businesses that process credit cards. Gearing up for GDPR.

Compliance 179

Compliance Data Security eBook 179

PYMNTS

FEBRUARY 14, 2018

At best, we would have been called fabulists of the highest order, and at worst we would have been written off as madmen. We turned to 39 executives in the space with a simple question: What’s next for 2018? If 2017 was the year of disruption , what will 2018 be?

US 199

US Payments Bitcoin Retail 199

PYMNTS

OCTOBER 22, 2018

22) on why it supports EMVCo’s release of the EMV Secure Remote Commerce Specification draft , which is now available for public review and comment. is expected to define interfaces for the secure exchange of payment data and accommodate the use of dynamic data, such as cryptograms. The finalized version 1.0

Security 136

Security User Experience Technology Payments 136

PYMNTS

SEPTEMBER 17, 2020

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. It’s not enough that the CX be secure — though that’s critically important, of course. Call it the transformation of CX, shorthand for the customer experience. Looking Ahead.

Customer Experience 254

Customer Experience Cards Analytics System 254

PYMNTS

DECEMBER 21, 2018

We even saw the ‘going out of business’ spike in counterfeit fraud that was anticipated, where fraudsters tried to squeeze that last little bit of momentum before the EMV shift occurred,” Moorer said. And there is more than one way for that information to be used. Predictions Can Come True. “We

Fraud 187

Fraud Tools Cards Security 187

PYMNTS

OCTOBER 18, 2018

17) that it will enable tokenization services on all cards by 2020, as part of its Digital Commerce Solutions, a suite of offerings geared toward making online transactions speedier and more secure. I think we are going to see it at a different level than we ever have before.”. This is what SRC does.”.

Cards 150

Cards Security Online Branding 150

Abrigo

AUGUST 18, 2020

Embrace technology to help your department and institution successfully shift to remote work. The government was quick to roll-out PPP loans to offer relief to small businesses and communities. Tap into technology to help prevent and detect financial crime. Consider a risk-based lookback for your PPP portfolio to fight fraud.

Fraud 195

Fraud Lending Trends Compliance 195