2021 ATM & Self-Service Software Trends

After nearly two years of grappling with COVID-19, about the only thing that feels certain is that the world will continue to face uncertainty for the foreseeable future. It's obvious that most sectors – including education, health care, and tourism – will need to make changes to meet the challenges of the post-pandemic economy. Self-service banking is no exception.

In its 50-year history, the ATM hasn't always seemed in step with broader market trends. But changing consumer preferences, coupled with advances in technology, could help push the ATM into a more future-thinking role. Participants in the 14th edition of the ATM and Self-Service Software Trends report certainly express an interest in taking the ATM in new directions – although they also acknowledge the challenges in doing so.

Download this report from KAL ATM Software to learn more about our findings.