Remove Technology Remove Training Remove User Experience Remove UX
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For Customers, UX = XOXO

Jack Henry

As seasoned operations managers, my peers and I settled in for the train wreck we knew was coming. I thought about those events recently while reading a series of articles about managing the online user experience. In software circles, UX (User Experience) is the new buzzword. Marketing !

UX 95
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In conversation: Laura Polak and Christophe Delaure

Insights on Business

Innovating AI in user experience (UXD) to empower the first line of defense. Laura: Do you think that’s happened because now, 10 years later, there is a lot more data out there along with new analytics technologies, so that the business can actually see the value in what’s been collected? So we innovated the UI with Watson.

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Understanding Disability Types for Effective UI Design: 3 Key Factors for Empathetic Problem-Solving

Perficient

Let’s take the example of hearing loss; captions or a transcript for a video might benefit someone who is deaf, but what about someone who is watching the video to support learning a new language, or someone who is watching that same video while riding on a train with loud passengers? Where will they engage with your content?

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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Mentions of chatbots in earnings calls and press releases skyrocketed, and for many, it seemed that chatbots might be the next big disruptive technology. The important chatbots of 2019 aren’t all-knowing virtual butlers; they’re highly targeted applications of conversational technology. Table of Contents. Get the full report.