PYMNTS

OCTOBER 24, 2016

With nearly one in four consumers trying Apple Pay this year, according to the PYMNTS Apple Pay Adoption Tracker , there’s been a steady increase in use of and interest in the mobile wallet since late 2014, when only 9 percent of those surveyed used it to make a purchase. Importance of nailing UX.

UX 100

UX Mobile Apple Trends 100

PYMNTS

AUGUST 1, 2019

User experience (UX) will also experience significant increases in interest over the next three years compared to the past three. Bottom performers are focused on UX (62.5 This might reflect the perception that UX and consumer engagement are easier to tackle than payment technology and data analytics.

Innovation 142

Innovation UX Analytics Study 142

PYMNTS

AUGUST 7, 2019

How can sharing economy platforms revamp their security systems not only to enhance their fight against fraud, but also their users’ experience? Among sharing platforms users we surveyed, 26.2 In the Who Are You? percent said they were asked to submit ID online, and 19.5

Report 182

Report Fraud Survey User Experience 182

PYMNTS

JULY 13, 2018

The talk centered around the PYMNTS and Braintree Contextual Commerce Report , which used survey findings from 2,000 U.S. Contextual commerce, as its name implies, is about a holistic shopping experience — and that means keeping the user experience as simple and frictionless as possible. It’s UX 101,” Habibi said. “No

User Experience 100

User Experience UX social media Retail 100

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. Google’s expertise is in UX design,” he noted. “By Survey , a PYMNTS and Green Dot collaboration, found that 57.5 Race to the Top.

Google 272

Google Fintech Payments Apple 272

PYMNTS

JUNE 4, 2020

It’s also about finding ways to deliver good functionality to customers before big FinTechs — which have high-level concepts of what challenger banks might look like — sweep in and swipe users away, he said. Instead, they mostly provide a pre-paid card attached to a much slicker digital user experience (UX).

Mobile 141

Mobile UX Cards Payments 141

PYMNTS

JANUARY 3, 2017

In a recent survey by Vantiv and Socratic Technologies, across 500 consumers, findings indicated that these buyers held, on average, 2.1 The fact remains that price is a competitive advantage or threat, depending on which side of the pricing war you’re on. Rewards can help lure customers to a brand and keep them there. credit cards, 1.3

Retail 137

Retail UX Cards Branding 137

PYMNTS

AUGUST 9, 2019

In June 2019, PYMNTS surveyed 1,037 American consumers to learn about how they used their mobile apps, as well as their interest in using specialized “super apps” designed to help them move seamlessly from one app to the next. Among surveyed consumers, 10.9 Yet, our research suggests that there could be — at least in theory.

Data 155

Data Millennials Google Apple 155

Tomorrow's Transactions

AUGUST 24, 2016

My own decidedly unscientific survey involved a shopping spree one recent morning to no fewer than seven different retail locations, which revealed exactly seven different chip-capable payment terminals instructing customers to “Please Swipe Card.”. Right now, though, it is still a live debate. From The Great EMV Fake-Out: No Chip For You!

Cards 30

Cards US ATM UX 30

CB Insights

OCTOBER 31, 2019

Crafting a simple UX for a personal finance app is a tall order. There are multiple inputs to juggle — bank accounts, credit cards, bills — and complex data that needs to be communicated in a user-friendly way. There’s evidence that suggests customer service chatbots can be a useful tool for these kinds of user problems.

Industry 78

Industry Examples Tools Retail 78