Remove Online Remove social media Remove US Remove User Experience
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Can social media be fixed before it ruins us all?

BankNXT

Stephen Peters discusses social media, its influence over our consumption of 'news', and what the future holds for its predominance over our lives, and its shot at redemption. Can social media be fixed before it ruins us all? on BankNXT.

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Why Instagram’s New Shopping Icon Is Changing Ecommerce Forever

Perficient

Here’s why: Traditionally users weren’t able to purchase items through social media platforms. Social influencers could promote brands through their channels and direct users to “swipe up” or click a link in their bio to purchase. The statistics don’t lie.

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How Fake Reviews Undermine Restaurants’ COVID-19 Responses

PYMNTS

“With restaurants shifting to takeout only due to the pandemic, it’s more important than ever that guests’ digital experience be on point with the experience they would receive at restaurants,” Scott Lawton , the restaurant’s co-founder, told PYMNTS in a recent interview. Online reviews are vital in today’s restaurant industry.

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Retailers Have A Need For Speed On Digital CX

PYMNTS

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic.

Retail 144
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Aquiire Snaps Up Machine Learning Tech From Zakta

PYMNTS

According to the eProcurement firm, the technologies will result in enhanced search experiences and enhanced integration with online and social media product reviews. Zakta’s technology includes visual search and discovery, natural language processing, data mining and other capabilities.

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How Banks Are Using AI for Document Intelligence

South State Correspondent

Thus, if you are using document intelligence to review social media posts or survey results and a customer discusses “trouble opening an account,” the AI can infer that it is talking about a deposit account, not a loan or merchant credit account. Various Other Use Cases.

Training 448
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How The Pandemic Is Making Robust Address Verification Critical For eCommerce Platforms

PYMNTS

They can even use some social media to register. Once your [onboarding] process or your user experience turns complicated, it is more probable that the customer or the sale will fall [before] the next steps.”. So, it has been a forced entry, but it has helped us a lot in terms of growing our customer base.”.