Insights on Business

JUNE 14, 2017

; increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. Millennials are a fastidious breed. More than ever – millennials seek customized experiences without a corresponding increase in prices. They are tech savvy, mobile and social.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? This was just the first of many questions PYMNTS examined in the Consumer-Centric Authentication Playbook: The Path To Banking App Adoption Edition , in collaboration with Entersekt.

UX 150

UX User Experience Survey Meeting 150

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

OCTOBER 16, 2017

That’s the key takeaway from a recent survey of 1,271 credit card holders exploring consumers’ motivation for signing up for credit cards with rewards. The paper check format doesn’t work for the millennial consumers using the service, he explained. In terms of loyalty and reward incentives, cash back is king. The reason?

Millennials 101

Millennials Branding Cards Retail 101

PYMNTS

MAY 17, 2018

Sixty-one percent of SMBs surveyed by cloud service firm AppDirect last year said they want to adopt more cloud services, yet nearly three-quarters are overwhelmed by all of their choices. According to Laughlin, one of the biggest reasons that software goes unused is because of a poor user experience.

Software 119

Software Survey Tools Technology 119

PYMNTS

JUNE 27, 2019

The goal is to create a consistent and ubiquitous user experience across the channels they shop by leveraging the credit and debit relationships already in place with their banks. In Canada, 41 percent of cardholders surveyed said they would consider using installment payments on purchases of $500 or more. However, in the U.S.,

Lending 188

Lending User Experience Cards Fintech 188

PYMNTS

FEBRUARY 27, 2019

Millennial consumers probably wouldn’t be so generous. Roughly 84 percent of consumers surveyed prefer the debit card to a mobile phone number or email alias. There might be one word that consumers would use to describe the state of disbursements in early 2019: mediocre. on a scale of 100. What consumers don’t want is the paper check.

US 134

US Cards Millennials Payments 134

PYMNTS

JANUARY 31, 2018

The survey from that identity assurance provider, conducted across 2,000 individuals, found that when it comes to applying for financial products at a financial institution (FI) — from checking accounts to credit cards — 40 percent of those online applications are never finished. In online banking, 40 percent abandonment is … intolerable.

Online 153

Online Security Course Mobile 153

PYMNTS

DECEMBER 26, 2016

Close to 75 percent of companies surveyed are planning to move away from relying on passwords for this very reason. In response, financial services providers have ramped up their efforts to satisfy the increasing demand for more convenience and speed of mobile-first users in a way that seamlessly mitigates risk and creates trust.

Mobile 109

Mobile Payments eBook User Experience 109

PYMNTS

JUNE 4, 2020

The expert added that these changes aren’t just reaching millennial and digital-native consumers, but also “my 80-year-old parents. It’s also about finding ways to deliver good functionality to customers before big FinTechs — which have high-level concepts of what challenger banks might look like — sweep in and swipe users away, he said.

Mobile 141

Mobile UX Cards Payments 141

PYMNTS

JANUARY 3, 2017

In a recent survey by Vantiv and Socratic Technologies, across 500 consumers, findings indicated that these buyers held, on average, 2.1 The fact remains that price is a competitive advantage or threat, depending on which side of the pricing war you’re on. Rewards can help lure customers to a brand and keep them there. credit cards, 1.3

Retail 137

Retail UX Cards Branding 137

ZootBlog

MAY 6, 2016

Biometrics technology creates a better user experience because authentication is faster and easier than remembering countless user names and passwords or going through the motions of answering KBA questions. The good news is that consumers are warming to the idea in other areas of their lives (i.e.

Security 60

Security User Experience Millennials Maine 60

PYMNTS

JANUARY 2, 2017

Getting on board with this new technology is key for banks and financial institutions as they look for ways to attract millennial consumers. This year, the Digital Banking Tracker looked at millennials’ financial habits and why younger users favor digital banking solutions over traditional banking models. LOOKING AHEAD.

Retail 123

Retail Millennials blockchain Mobile 123

Fintech Labs Insights

JULY 22, 2015

It will showcase its REST API that allows technology companies to access turnkey global payout options while maintaining control of the user experience, making it easy for your users around the world to be paid. Hyperwallet is the leading outbound payment provider to the independent worker and freelancer economy.

San Francisco 12

San Francisco Video Fintech Data 12