PYMNTS

MARCH 17, 2020

eCommerce’s rise has only made designing retail showrooms more complex, however. Merchants need to bridge this gap as digital connectivity pushes the retail world’s boundaries. Companies need all the tools they can get to keep consumers engaged in the competitive retail environment. The Rise of Visual Search.

Retail 143

Retail Tools Millennials social media 143

PYMNTS

JUNE 26, 2017

It seems that most every industry these days is vying for millennial dollars and devotion. For an industry where millennials are projected to spend nearly $800 billion in 2017 (that’s 7 percent more on monthly food budgets than average Americans), restaurants are hankering to pull out all the stops to get millennials to order — in or out.

Millennials 125

Millennials Mobile User Experience Survey 125

PYMNTS

JULY 13, 2016

Move over millennials , there’s a new kid in town that is about to become nearer and dearer to retailers’ hearts: Gen Z. Gen Zers are also cautious of shopping at retailers who have had past security breaches, according to the study, with 59 percent saying they would purposely avoid shopping at such retailers.

Study 100

Study Millennials Retail social media 100

PYMNTS

NOVEMBER 11, 2016

That’s why marketers will be leveraging mobile in their holiday shopping strategies this year, with new and creative strategies that focus more on omnichannel solutions and less on generic mobile coupons. Mobile coupons are still popular, especially among millennials. For millennials, that number is 90 percent.

Mobile 188

Mobile Marketing Survey Marketing Strategies 188

PYMNTS

JANUARY 20, 2020

That’s understandable, given how viciously email, texting and other forms of digital and mobile communication have displaced actual writing — which, of course, would seem to reduce the need for actual stationery products. The chain had since expanded to some 260 or so retail locations. Millennials to the Rescue.

Retail 183

Retail Millennials Cards social media 183

Bank Innovation

JANUARY 30, 2019

s robust marketing strategy for its retail bank has paid off, as the bank today reported that half of its new retail customers were millennials. Of Ally Financial’s 230,000 new retail deposit customers via its retail side, Ally Bank, 126,500 were millennials, according to bank’s earnings report released today.

Retail 170

Retail Millennials Marketing Strategies Strategy 170

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

PYMNTS

JUNE 29, 2018

That bet could complicate, in a positive way, some of the general ideas out there about the preferences of millennial consumers. The integration of such tools is designed with those millennials in mind, part of the company’s effort to gain more revenue from a new generation of drivers. Winning Millennial Loyalty.

Millennials 101

Millennials social media Branding Marketing 101

PYMNTS

JUNE 16, 2016

A lot of fuss is made over millennials and their proclivities toward things being easy. So, when it comes to something like digital banking , it’s not so much about finding what’s easy as it is about finding what service best meets millennials’ needs. Millennials to big banks: No thanks ….

Millennials 100

Millennials Mobile Digital Banking US 100

PYMNTS

MAY 11, 2018

That’s one of the driving ideas behind a new service that Marriott International recently launched for Chinese travelers going overseas — a service that also helps to demonstrate how the country’s growing tourist class is changing payments and retail. Travelers access Fliggy via web or mobile devices. But mobile is only the beginning.

Retail 129

Retail Payments social media Mobile 129

PYMNTS

AUGUST 9, 2018

Online and mobile shoppers may have a seemingly endless shopping mall at their fingertips, but that doesn’t mean it’s always easy to buy. Retailers lose out on an estimated $236 billion worth of sales annually because they create difficult or frustrating shopping and checkout experiences. Source: Checkout Conversion Index.

Millennials 101

Millennials social media Exercises Retail 101

PYMNTS

DECEMBER 1, 2016

More than one out of four millennials carry less than $5 cash with them. And according to another study, nearly 20 percent of millennials have not used cash in two months. With a fifth of millennials already rarely using cash, it is clear that this is happening relatively rapidly,” said Kalle Marsal, CMO of Mitek.

Millennials 100

Millennials Trends Study Groups 100

PYMNTS

FEBRUARY 14, 2020

And the wine retailer of the year? The 2019 wine retailer of the year was online – specifically, it was a good year for Wine.com. There are gatekeepers for economic reasons all over the world of online retail. The company’s growth has been consistent with the overall online retail category.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150

PYMNTS

JANUARY 29, 2018

As the online grocery business grows, retailers that sell the products that stock refrigerators and pantries across the country are seeking to expand their marketing efforts across multiple channels — online and in-store. Retailers can take advantage of other social media platforms too, such as Snapchat.

Retail 126

Retail social media Examples Marketing 126

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Trust in online platforms and social-media companies as providers of payments services is low. So why not?

social media 151

social media Millennials Online Fraud 151

PYMNTS

MAY 19, 2017

From eCommerce warehouses like Amazon to social media sales, it’s no secret that constant connectivity has changed many consumers’ shopping habits. But while more people opt for mobile and online channels than ever, traditional brick-and-mortar retail hasn’t vanished. Evolving from Pup to Shark. Feeding the Fish .

social media 100

social media Branding Retail Online 100

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. are in the bottom 10 of the least loved brands by Millennials.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

MAY 23, 2017

A recent survey by American Express shows that, unsurprisingly, millennials have the biggest appetite for digital dining experiences, from ordering take-out through a mobile app to ordering and paying through a kiosk at their table to tweeting what they’re eating.

Survey 103

Survey Millennials social media Training 103

PYMNTS

NOVEMBER 5, 2018

To help improve the retail shopping and shipping experience, virtual reality (VR) and augmented reality (AR) is catching on with big-box retailers in the U.S. AR could be on the cusp of having its moment, as a large brick-and-mortar retailer has fresh plans to appeal to shoppers willing to test out the technology.

social media 152

social media Los Angeles Retail New York City 152

PYMNTS

DECEMBER 3, 2019

Banks and credit unions (CUs), at least in North America, have not usually been at the forefront of rich consumer experiences and engagement, but the rise of mobile payments and mobile banking services is starting to alter that reality, he noted. A recent PYMNTS study of 1,037 mobile-using consumers in the U.S. Super Apps.

Mobile 137

Mobile social media Millennials Exercises 137

Bank Innovation

DECEMBER 18, 2018

Invest in mobility Any millennial will […]. As a result, every investment has to count, and every piece of content has to make an impact. Today we’re discussing five keys to effective financial content marketing that can help your institution get plenty of bang for its buck.

Marketing 170

Marketing Millennials Community Mobile 170

PYMNTS

NOVEMBER 23, 2018

Even people without a mind for business remember that motto as one of the guiding principles of retail and other forms of commerce — absorbed, perhaps, in a high school class or via any number of articles, TV shows, commercials or bits of pop culture that have riffed on that theme. Mobile Bridges. Location , location, location.

social media 163

social media Mobile Branding Retail 163

PYMNTS

OCTOBER 21, 2019

Retail chain Destination Maternity reportedly filed for bankruptcy on Monday (Oct. 21), the latest commerce operator to be on the verge of extinction in this age of digital and mobile. And like so many other areas of retail, apparel is becoming much more about the overall consumer experience. billion in 2013, representing a 2.10

Trends 101

Trends Retail social media Online 101

PYMNTS

APRIL 23, 2018

With millennials carrying much more student debt than prior generations, this could be a contributing factor in how much money and time they’re willing to spend on food. Within the study, it was found that millennials are ranking chain restaurants with higher placement than prior generations. billion by 2020.

Millennials 122

Millennials social media Branding Study 122

PYMNTS

DECEMBER 12, 2016

As to how mobile changes gifting, Jain noted that mobile has “absolutely brought a whole new dimension to gifting. Mobile technology has also helped to make the transactions more secure, continued Jain. Jain stated that gift cards remain one of the most preferred ways for some retailers’ incentive programs to work.

Cards 100

Cards Mobile Branding Retail 100

PYMNTS

JUNE 10, 2019

One of the takeaways from the Platform Economy Playbook is that amidst tech innovations like artificial intelligence (AI) to help personalize clothing selection and speed up delivery and social media-powered commerce, customer service has become a differentiator. Ann Taylor and New York and Company were early participants.

Online 111

Online social media Retail New York 111

PYMNTS

OCTOBER 26, 2018

Pinterest, as the web’s best-known social media network/visual search engine, is among favored spots for online shoppers. Millennials use Pinterest as often as they use Instagram, and though the average age of a Pinterest use is a little over 40, the average age of an active Pinner is in the 30s.

social media 167

social media Tools Retail Report 167

PYMNTS

FEBRUARY 20, 2017

Launched in 2010, consumers use Shopkick’s mobile commerce and location-based app to collect points, browse deals and promotions and earn rewards. Retail brands and partners for Shopkick include Best Buy, Clorox, Nestle and Starbucks, among others. The Shopkick mobile app is compatible with smartphones running iOS or Android.

social media 100

social media Virginia South Carolina North Carolina 100

PYMNTS

JULY 15, 2016

It was a genius marketing campaign but also oddly prescient, because, to retailers, the back-to-school shopping season really is like the second coming of the Christmas shopping season, or about as close as they can get to it, as it remains the second-largest retail season of the entire calendar year.

Millennials 100

Millennials Retail Online Study 100

PYMNTS

NOVEMBER 13, 2019

In an interview with PYMNTS, Mladen Vladic, general manager of loyalty solutions at Fidelity National Information Services ( FIS ), said bridging the gap between a satisfied customer and a loyal one is a matter of urgency for firms across all verticals, but especially for retailers. That’s just not engaging.”. The Mechanics.

Millennials 118

Millennials social media Retail Cards 118

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations.

Mobile 169

Mobile Study Security social media 169

PYMNTS

JULY 24, 2019

The marketplace is also taking a closer look at payments and mobile channels as consumers’ engagement preferences shift. The experience economy is likely to expand as consumers place an increasing amount of importance — and spend more of their money — on experiences over typical retail goods. And it’s not just millennials.

Case Study 110

Case Study Study Mobile Millennials 110

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. Unattended retail technology, or order-at-the-table systems, has become an increasingly popular form of modern technology at restaurants. A new kind of tableside service.

social media 100

social media Survey Retail Technology 100

PYMNTS

JULY 15, 2016

When Amazon, the largest retailer by market cap, says that it had its best day ever , it’s hard not to call that a sizzle – and then some. Amazon also said that more than one million customers used Amazon via mobile for the first time to make a purchase. Pokémon GO: Pet Rock or Opportunity To Rock Retail? Amazon Sellers .

Retail 100

Retail FDIC Bitcoin Lending 100

Bank Innovation

MAY 1, 2016

Robinhood: On Target Launched in December 2014, Robinhood is a zero-fee stock trading app that quickly gained popularity among financially ambitious millennials. Robinhood was paid the enormous compliment of having “cracked the millennial code” by none other than Jay Sidhu, CEO of Customers Bank and founder of BankMobile.

Millennials 240

Millennials social media Operations Cards 240

PYMNTS

JULY 31, 2019

Call Blue Apron what you will: a struggling retailer, a comeback kid, a prime example of hype in the online world, a respectable survivor. Once they made their Blue Apron meals, he says they couldn’t stop talking about it and sharing photos of what they made on social media.” The timing seemed perfect.

Industry 110

Industry social media New York City Retail 110