article thumbnail

Visa pilots card-not-present security app with Michigan State University FCU

Payments Source

The pilot leverages Keyno’s CVVkey technology that uses a dynamic card verification value 2 (CVV2) code to provide a higher level of security against fraud for online and mobile payments.

Michigan 163
article thumbnail

Teachers Credit Union On Using Technology To Drive A Personalized Member Service Approach

PYMNTS

Getting the customer service angle right is so crucial to CUs’ success that many CUs are investing in emerging technologies to help them better hit their marks. Rousseve explained that advanced technologies such as AI-powered platforms with data analytics features are starting to create more personalized opportunities for CU members.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Augmented Chat: The Benefits of Personal Service in Digital Contexts

Jack Henry

Heidi Kassab, CEO of Cornerstone Community Financial (CCF) in Michigan, wasn’t thinking about a global pandemic when she decided to implement a secure, augmented chat solution. In fact, she wasn’t sure why her digital banking provider was so focused on building the new technology back in 2018. “[Ben

Michigan 179
article thumbnail

Deep Dive: How Banks Use Digital Technologies To Outlast The Coronavirus

PYMNTS

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Digital Technologies Under COVID-19. British FI Nationwide U.K. Several U.K.

article thumbnail

Giving Voice Recognition A Security Boost

PYMNTS

The latest innovations in consumer technology for the home are starting to resemble pets. Increasingly, voice is being used as a security feature, but it actually has huge holes in it,” Shin said. “If Voice recognition security isn’t the only thing on which Shin and his team are working. Fighting Off Vocal Fraud.

Security 100
article thumbnail

How The Z-Wave Alliance Is Balancing IoT Interoperability And Security

PYMNTS

This presents problems for developers, who need to make sure that their products run both smoothly and securely. These technologies are presenting increasing demands on local networks as more devices fill homes, causing aggravating performance lags. The onus falls largely on customers to secure these vulnerable points, he said. .

Security 142
article thumbnail

Partners Against Crime: Visa Leads Effort To Fight Fraud With New Dynamic CVV Codes

PYMNTS

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim.

Fraud 316