Should Unstaffed Stores Be Shelved?
PYMNTS
AUGUST 15, 2019
So far, the results have been mixed; in China, the market appears to be deflating, while in the U.K. this seemingly high-tech format is being adopted (and adapted) by smaller, regional stores without Amazon-sized budgets. Operators also might have overlooked the value of customer service for shoppers. it is just taking off.
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