PYMNTS

DECEMBER 3, 2020

For all of the innovation that's occurred in the banking landscape, it's often consumers – not corporates – that benefit from the latest technologies. Corporates are seeking modern user interfaces (UIs) with a consistent user experience across channels, including mobile platforms. The Drive To Upgrade.

User Experience 264

User Experience Fintech Innovation Technology 264

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. The fraud prevention solution is based on FICO® Falcon® Fraud Manager and FICO® Customer Communication Services (CCS).

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

ABA Community Banking

NOVEMBER 28, 2018

To increase its digital platform capability by seeking to deliver a “fast and intuitive” mobile experience Bank Performance Feature Management Technology Customers Branch Technology/ATMs Mobile Feature3 Fintech Financial Trends Mortgage/CRE Tech Management.

User Experience 40

User Experience Mobile ATM Trends 40

PYMNTS

JANUARY 26, 2021

Perhaps the only certainty in the landscape today is that business will look different than it has in the past, and indeed, industry shifts are already becoming evident as companies explore technologies to help maximize spend and safeguard employees. The Rise Of Alternative Lodging. It’s an area that’s fragmented,” said Sikora.

Marketing 208

Marketing Management User Experience Tools 208

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

CB Insights

DECEMBER 15, 2020

Change has been long overdue for the wealth management industry, which is facing growing competition, outdated legacy tech , thinning margins , and an aging client base. 24 Industries & Technologies That Will Shape The Post-Virus World. Below, we dig into emerging trends in the wealth tech industry. Source: Deloitte.

Management 87

Management Fintech Industry Trends 87

Perficient

AUGUST 14, 2023

Among the alternatives, Optimizely stands out for its capabilities in experimentation, user experience personalization, and seamless integration with Google Analytics 4. From color choices to layout designs, understanding these data trends can guide future decisions and cultivate a culture centered on continuous improvement.

Google 419

Google Tools Analytics Strategy 419

PYMNTS

MARCH 4, 2020

In a Masterclass conducted by Karen Webster, Norm DeLuca, managing director of banking solutions at Bottomline Technologies , said banks must put corporate clients at the center of their digital transformation roadmaps, helping those enterprises capitalize on the competitive advantage fostered by advanced technologies.

User Experience 203

User Experience Data Fintech System 203

Perficient

AUGUST 4, 2020

The order often has to be approved by a purchasing manager within the organization, though sometimes the purchasing associate will re-order from a previous transaction and only check the items that frequently change from week to week. Just having technology is only half the solution; for mobile, the user experience is vital.

Mobile 352

Mobile Management Retail User Experience 352

PYMNTS

OCTOBER 3, 2018

“As the co-founder of NFC, NXP continues to play a pivotal role in expanding the NFC ecosystem through our legacy of technology leadership,” said Alexander Rensink, business segment manager smart products at NXP , in the press release.

User Experience 135

User Experience Security Fraud Leadership 135

PYMNTS

NOVEMBER 19, 2020

Google’s Caesar Sengupta , general manager of payments, and Josh Woodward , director of product management, said the revamp aids visibility, streamlines transactions and lets users track a trail of payments. No surprise: The trend has been toward contactless.

Google 254

Google Mobile Apple Survey 254

PYMNTS

JULY 30, 2020

The Salt Lake City payment processing platform has joined with Plaid, a Visa subsidiary based in San Francisco, that builds financial technology platforms to connect bank accounts and initiate automated clearing house (ACH) transfers. Plaid is connected to more than 11,000 financial institutions. “ACH

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

OCTOBER 6, 2020

This new software expands the user experience and expands digital capabilities of ATMs,” said Frank Hauck, president and general manager of NCR Corporation, in a statement. “In To be fair, it’s not as if banks have been ignoring the technological shift.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

Bobsguide

JUNE 3, 2022

Stefano Cipollone, Auriga’s Business Development Manager, reveals why WinWebServer (WWS), the integrated ATM acquiring solution, was selected and what it means for customers. WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking.

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

JULY 29, 2020

This represents a challenge for the banking sector, as financial institutions (FIs) including community banks and credit unions (CUs) have to both manage the negative impacts of the current crisis and keep online service seamless. For more on these and other stories, visit the Tracker’s News & Trends. About The Tracker.

Tools 167

Tools Mobile Online United States 167

PYMNTS

FEBRUARY 21, 2020

As is often the case with technology adoption, small business (SMB) owners are seeking services and solutions that offer the same convenience and optimized user experiences provided in their personal lives. Self-Service Opportunities (And Barriers).

Policies 141

Policies Management System User Experience 141

Independent Banker

NOVEMBER 30, 2022

What are they, and how can community banks stay on top of this trend? Super apps, or apps that aggregate online or mobile user experiences into one central location, have taken off globally. billion users. And now the trend is gaining traction in the U.S. By Colleen Morrison. Community bank considerations.

Community Bank 91

Community Bank Community Maryland Data 91

PYMNTS

NOVEMBER 19, 2020

This shift has prompted many eateries to rely on emerging tools like artificial intelligence (AI) to better manage various aspects of their operations as consumers transact remotely. The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. .

Boston 200

Boston Fraud Meeting Mobile 200

Perficient

AUGUST 20, 2020

The advent of COVID-19 has only accelerated that trend, as people spend more and more time online. These may have many components, such as: Organizational Bias: Key members of your management team may have a bias against SEO. Organizational Ignorance: A lack of understanding in the management team may not be your only issue.

Google 452

Google Examples Trends Tools 452

PYMNTS

APRIL 12, 2018

The corporate travel and expense management space is a bit of a conundrum. A surge in FinTech innovation, new industry players and the embrace of cutting-edge technologies – like artificial intelligence and mobile payments – positions the T&E market as an example of how B2B payments can, in fact, be innovative.

Innovation 101

Innovation User Experience Management Policies 101

PYMNTS

SEPTEMBER 9, 2019

And those payments, at least in general, are following larger consumer trends when it comes to methods and technology. One of the ways that these websites are able to differentiate is through user experience. A key part of user experience is payment speeds. Digital Wallets. More Innovation.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

DECEMBER 15, 2020

They pointed to their first clients as part of the collaboration, Slovenia-based payment processing company Bankart, which deployed Nets and Fabrick technology to launch its nationwide SEPA Instant Credit Transfer service with 15 bank customers.

Innovation 236

Innovation Data America Payments 236

PYMNTS

SEPTEMBER 28, 2017

The smartphone revolution long ago forced most, if not all, banks and other financial institutions (FIs) to begin offering mobile financial management solutions. If FIs want to connect with modern consumers, smartphone solutions also need to feature the latest innovations and slick user experiences. .

Digital Banking 101

Digital Banking Report Mobile User Experience 101

Javelin Strategy & Research

MAY 7, 2015

Efforts to capitalize on only-in-a-smartphone technology like the camera, in this case to advance photo finance that can improve how consumers deposit checks, pay bills, authenticate digital applicants, and smooth application processes ( Kofax , Mitek , Malauzai Software , and Top Image Systems ).

Trends 40

Trends San Jose User Experience System 40

PYMNTS

JANUARY 17, 2019

17), for instance, Square announced the Square Card , a business debit Mastercard aimed at helping businesses manage cash flow. That enables small businesses to use funds that become available as soon as they make a sale — an increasing trend in the payments world, as recent PYMNTS research and coverage has demonstrated.

Cards 175

Cards Data User Experience Trends 175

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. and beyond to introduce a range of new products and services for the SMB user.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

DECEMBER 13, 2018

Recently, though, many CUs have turned to technology-driven solutions to help members more efficiently communicate their needs and feedback. CUs are also actively communicating with law enforcement agencies, keeping regulators informed about suspicious activity, while receiving tips on noticeable trends that these same agencies are eyeing.

Regulation 135

Regulation South Dakota ATM New York City 135

Abrigo

MARCH 15, 2022

In late February, for example, SoFi Technologies Inc. Financial institutions offering commercial online/digital account opening that takes minutes instead of days — and that allows the business to add on treasury management services at the same time — meet those needs and better serve those customers or members. Learn More.

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

SEPTEMBER 24, 2019

The bumpy road cryptos face under scrutiny from regulators (we’re looking at you, Libra ) was a springboard into a larger discussion between Zac Cohen, general manager at Trulioo , and Karen Webster on the challenges FIs and others face when deploying new technologies. It’s difficult to guard against experts in fraud.”.

Innovation 182

Innovation Fraud Technology Security 182

PYMNTS

MARCH 16, 2018

Remlinger, Project Manager — Solutions for Business at foreign exchange technology firm OANDA. Because APIs facilitate integration between two services, the technology allows FinTechs to innovate in their niche markets, rather than attempting to be a jack of all trades. “The

Risk Management 134

Risk Management Survey Management Fintech 134

PYMNTS

NOVEMBER 13, 2019

The bank recently partnered with technology company NCR Corporation for its self-service ATM, which uses real-time customer data to analyze interactions for a more personalized user experience. Other banks, such as Wisconsin-based Associated Ban k, are exploring new ways to improve the in-person banking experience.

Regional 109

Regional ATM Report Alabama 109

CB Insights

FEBRUARY 15, 2018

The wealth management industry is under siege by a new crop of “robo-retirement” fintech startups disrupting retirement savings. WEALTH TECH TRENDS TO WATCH IN 2018. Sudden volatility has shaken the markets and the state of wealth management. First Name. Sound familiar? Wealth Tech. Track Wealth Tech Startups.

Management 50

Management Fintech Guidelines Strategy 50

PYMNTS

MARCH 2, 2020

Unfortunately, these trends have also broadened the opportunity for businesses to experience payments friction, too. Beyond speed, businesses and the recipients of their transactions want a branded experience with less friction associated with manually providing sensitive personal information, like bank account details.

Payments 151

Payments Cards Meeting Lending 151

PYMNTS

DECEMBER 23, 2016

The mission of the business is to help empower retailers to build engagement with their customers through a search that understands natural language, is personalized for each shopper and is continually learning and adapting to the latest consumer trends. But the technology required to understand “customer speak” can be complex.

Data 100

Data User Experience Retail Trends 100

Abrigo

FEBRUARY 8, 2022

As the expectations around technology change with each generation and the recent pandemic pushing products and services that do not require an in-person transaction to become more mainstream, the demand for financial services to support a more decentralized experience has reached its peak. Non-bank financial institutions in focus.

Compliance 195

Compliance Training Regulation Fraud 195

PYMNTS

AUGUST 10, 2017

It’s been a little over a year since our Digital Banking Tracker heralded the “ Dawn of Banking Voice Technology.” Now it’s more like the high noon of banking voice technology, with most major banks hosting their own incarnation — all with slightly different capabilities and adoption rates. Santander U.K. Santander U.K.

Security 156

Security Technology Fraud User Experience 156