PYMNTS

JUNE 2, 2016

Just about a decade ago, the checkout process at a retail shop was pretty simple — customers would wait in line to give their purchases to the cashier, who stood at a fixed point in the store, and then pay using cash or a credit card. As payments methods continue to evolve, customers increasingly expect a full-service checkout experience.

Retail 100

Retail Software User Experience Payments 100

Perficient

FEBRUARY 18, 2021

However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. Then we present an outside industry (automotive, retail, etc.) It’s a bit sexier to spin it that way.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

SEPTEMBER 29, 2020

What has shifted most during the pandemic are consumers’ views on the data privacy and online security standards attached to these digital transactions, Oren Paran , managing director for Israeli retail startup firm Retail Innovation Club , explained in an interview with PYMNTS.

Payments 172

Payments Regulation Online Retail 172

PYMNTS

FEBRUARY 4, 2020

Retailers that sell products and services online have been slowly, but steadily, removing payment frictions from their online checkout processes for the past year, smoothing those processes and improving user experience to boost conversion rates. Some of these features have become so common that they are often taken for granted.

Report 155

Report Policies Retail Online 155

PYMNTS

JULY 13, 2018

Location has always mattered in business, but the concept is taking on new meaning in online retail. consumers to paint a landscape picture of the retail trend. Contextual commerce, as its name implies, is about a holistic shopping experience — and that means keeping the user experience as simple and frictionless as possible.

User Experience 100

User Experience UX social media Retail 100

PYMNTS

JANUARY 6, 2021

As he told Webster, in previous iterations, the RTP system SPEI operated only during certain hours of the day, but now is 24/7, and the focus has, in the past few years, been on payments that are smaller than 8,000 pesos — which puts the bank’s emphasis squarely on small value, high volume retail transactions.

Payments 363

Payments User Experience System Mobile 363

PYMNTS

AUGUST 6, 2020

Consumers value seamless, personalized checkout experiences, which means retailers who wish to earn their business must accommodate their various preferred payment methods. Subpar experiences can cause customers to avoid doing business with merchants in the future or even abandon their transactions altogether.

Report 159

Report UX Regional Retail 159

PYMNTS

MARCH 24, 2020

This is true even for routine transactions, such as transferring money to friends and relatives or making retail payments. So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage?

UX 150

UX User Experience Survey Meeting 150

PYMNTS

JUNE 17, 2019

In a discussion with Karen Webster, Samuel-Ogbu talked about the role of API aggregation and how incentives can help to ignite open banking, one of the main efforts now taking place in the world of payments and commerce. You need incentives to swallow up the slightly clunky user experience,” she said. API Aggregation.

User Experience 196

User Experience Examples Innovation Cards 196

PYMNTS

DECEMBER 5, 2016

I couldn’t think of a more relevant metaphor for the tectonic shifts that have influenced the direction of the payments, commerce and retail ecosystems over the last several years. There are eight such shifts now happening quietly and forcefully beneath the surface of what we define as payments, commerce and retail today.

Retail 100

Retail Payments Mobile Innovation 100

PYMNTS

APRIL 7, 2017

Amazon recently focused a bit of attention on smoothing out one of the rougher patches marring user experience and accessibility. Amazon recently fixed an early point of friction: the requirement that users enable Alexa’s skills via smartphone or web browser before they can use them. Here’s what we mean.

Google 101

Google User Experience Apple Retail 101

PYMNTS

AUGUST 16, 2018

The shift to digital and mobile forms of payments and commerce is undeniable across various areas such as retailing, banking and B2B payments. Reactive ways of doing things can degrade the user experience — and that can drive away consumers. The first one is “ identity ,” which simply means people are who they say they are.

Mobile 127

Mobile Payments Security Innovation 127

PYMNTS

DECEMBER 5, 2016

I couldn’t think of a more relevant metaphor for the tectonic shifts that have influenced the direction of the payments, commerce and retail ecosystems over the last several years. There are eight such shifts now happening quietly and forcefully beneath the surface of what we define as payments, commerce and retail today.

Retail 100

Retail Payments Mobile Innovation 100

PYMNTS

JANUARY 9, 2020

For one change, that form of retail is expanding to include new and fresh areas, which includes cars and trucks. Those two retail trends have recently collided in Southeast Asia, where Carro, an automotive marketplace and financing provider, has reportedly bought Jualo, an online marketplace for used goods from some 300 product categories.

Nashville 130

Nashville Tennessee Philadelphia Video 130

PYMNTS

APRIL 23, 2018

Disintermediating the established intermediaries has become something of an art form in payments and retail these days. Physical retail is being disintermediated by a host of new players using digital technologies and data that further erode their relevance. Take retail. See the Future — or Face the Inevitable. Yes, they do.

Retail 117

Retail Maine Lending Software 117

Cisco

OCTOBER 19, 2020

In our event Oportunidades Emergentes: El nuevo paradigma financiero , we analyzed the great opportunities that arise for Latin America, as well as real experiences in terms of the growth of digital bank use and access to financial services by a greater number of clients.

User Experience 71

User Experience America Security Digital Banking 71

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

FEBRUARY 2, 2018

The UX Experience. At the event, consumers will witness the “user experience” they don’t realize they could be having. Call it the “user experience experience.”. Acheson said the exhibition is important because user experience is such a growing area of focus for banks and retailers.

Minneapolis 150

Minneapolis ATM User Experience Innovation 150

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

SEPTEMBER 14, 2016

Retailers have been conditioned to think that fraud is simply an unavoidable cost of doing business. Like how to help retailers manage fraud to a nice round number — zero — which essentially (and overnight) puts back to their bottom lines the cost of sales that they once wrote off.

Fraud 100

Fraud Retail User Experience System 100

PYMNTS

JANUARY 25, 2018

Bolt CEO and Founder Ryan Breslow said that this hyper-fragmentation is the main problem in the payments space today. The user experience suffers, he said, and fraud is still getting through despite all the defenses in place. There may even be multiple systems serving the same function, such as detecting fraud attempts.

Payments 122

Payments Fraud Tools Data 122

PYMNTS

DECEMBER 11, 2017

In 2017, the retailer will do $165 million in revenues, up from $68 million in 2015. Moda Operandi is an up-and-coming player battling two giants that dominate online luxury retail — YOOX NET-A-PORTER and Farfetch — but its magic comes from the company’s pre-retail concept. We have enough capital to take us to profitability.”.

Branding 100

Branding Capital Retail User Experience 100

PYMNTS

APRIL 20, 2016

“Digital disruption into the automotive industry is being driven by technologies that are creating new user experiences, and our leadership in the areas of connected vehicles, security and large-scale communication technologies will be crucial to establishing an industry-leading platform.

User Experience 100

User Experience Leadership Security Maine 100

PYMNTS

JANUARY 20, 2017

Shopify R&D, the name of the second location, is located downtown and within a walkable distance of its main office. In case you were wondering about the name, it’s where they do experiments and test out ideas, but the office will house the bulk of the engineering and user experience team.

UX 100

UX User Experience Leadership Maine 100

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. In other markets, the rise of marketplaces is giving old organizations new perspective.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

SEPTEMBER 26, 2016

The main goal of cybercriminals is to steal money, and this can be done by stealing consumer identities. But banks that are competing with FinTech startups will be reluctant to employ secure systems for apps that might detract from the user experience.

Security 100

Security Fraud System User Experience 100

Celent Banking

OCTOBER 10, 2016

The day focused mostly on mobile wallets, with a few main points shared below: Mobile wallets have been challenged by industry barriers : The old rule of thumb with a payments scheme is that it needs to please three parties: the merchant, the bank, and the consumer. I was only able to attend the final day, but it didn’t disappoint.

Mobile 100

Mobile Payments Apple Samsung 100

PYMNTS

DECEMBER 30, 2016

Every year, the holiday season brings a flurry of consumers into retail locations to find that perfect gift for friends and family. But with a weak opening to the holiday shopping season reported, some retailers are looking for innovative ways to keep their customers happy and loyal to their stores.

Tools 122

Tools Retail Payments US 122

PYMNTS

OCTOBER 16, 2017

More than 27 percent of respondents said a card’s cash back incentive was the “main reason” they signed up in the first place, followed by rewards for travel-related expenses (21.1 Retailers are also looking to offer cash back to their customers to build customer loyalty. percent) and no annual fee (17.7 Centralizing rewards.

Millennials 101

Millennials Branding Cards Retail 101

PYMNTS

SEPTEMBER 2, 2019

Contactless launched in New York City, retail earnings season was an ongoing rollercoaster, Facebook decided to digitally mint its own currency, the iPhone lost its dominant footing, Prime Day made all the money and Elon Musk and Jack Ma debated whether AI will be humanity’s future or the end of us all. Brian Cornell, CEO of Target.

Payments 205

Payments Apple New York City Retail 205

PYMNTS

MAY 5, 2016

However, when it comes to making purchases at the point of sale, mobile payments users of the world (and, more specifically, the U.S.) have divided into three main camps: Android (Google), Apple and, most recently, Samsung. Apple has taken the single-channel approach, driving the user experience primarily from its iOS.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

MARCH 25, 2019

Among opponents’ main concerns? As sharing economy platforms expand globally and become more popular, the pressure is on to cater to consumers and to offer seamless experiences for both buyers and sellers to remain competitive. Similar backlashes are playing out elsewhere – and not just for rental property.

Los Angeles 135

Los Angeles Payments San Francisco Chicago 135

PYMNTS

JUNE 21, 2017

One that, she remarked, came with all of the complexities of building a network: scale, ubiquity, a consistent user experience with payment methods and a business model for banks, beyond a loss leader for keeping consumers sticky. Physical world retail is really struggling — and all the growth is coming from digital.”.

Mobile 134

Mobile Cards Digital Banking User Experience 134

PYMNTS

FEBRUARY 26, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS examines developments in the mobile order-ahead world, as well as how consumers are responding to new features and tools designed to augment users’ experiences for the better. The Tracker also looks at the security challenges that QSRs are tackling as they work to keep fraudsters away.

Fraud 186

Fraud Mobile Branding User Experience 186

NCR

JANUARY 15, 2018

But that’s changing as more retail brands start to show interest in the technology as a new showcase for their products – and along with that will naturally come the need for payments solutions. Mastercard and Swarovski showcase VR tech. Mastercard and Swarovski showcase VR tech. Is the industry ready for VR payments?

Payments 68

Payments Branding Technology User Experience 68

PYMNTS

DECEMBER 10, 2018

Inspired, retailers set out to develop their own products with those same benefits: debit functionality, rich consumer rewards and a lower interchange fee burden when consumers used them to shop their stores. Merchants paid less when they accepted those cards. 2018: Same Song, Different Verse. But even that has changed.

Branding 184

Branding Cards Payments New Jersey 184

PYMNTS

NOVEMBER 9, 2018

The main problem? Among the positive notes for Yelp, according to the shareholder letter, was the beginning of the rollout in October of “an updated mobile app user experience to make it more personalized and localized and to highlight our transaction features, particularly in the restaurants category.

User Experience 123

User Experience Innovation Conference Maine 123