article thumbnail

Why Citizens Bank Put a Special UX Team at the Heart of its Mobile App Revamp

Bank Innovation

The bank's Green Pixel Studios, a team of about 30 UX designers, data analysts and visual designers and artists spread out over three locations, is currently playing an integral role […]. Citizens Financial Group is about 18 months into an effort to put user experience design at the heart of the bank's digital products and services.

UX 170
article thumbnail

Weekly Wrap: Luge Capital courts early-stage fintechs, as payment providers rustle with UX and data privacy

Bank Innovation

In this episode, Suman Bhattacharyya, deputy editor, and Angely Mercado, associate editor, discuss the following news developments: Canadian venture firm Luge Capital’s approach to fintech investments; How banks are navigating Zelle’s UX as transaction volume grows; and […].

UX 170
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Is UX The Key To Mobile Wallet Breakout?

PYMNTS

Reducing checkout friction, while, at the same time, suggesting complementary products to what they’re buying, is a balancing act retailers go through every day, Castro said. One approach retailers can take to cut down on checkout disengagement is through the use of mobile wallets. Importance of nailing UX. About The Tracker.

UX 100
article thumbnail

Is UX The Mobile Wallet Whisperer?

PYMNTS

Some of the companies leading the omnicommerce charge recently concentrated their efforts on introducing innovative plans to expand both their consumer base and also bolster their payment offerings. Retail behemoth Walmart recently made a splash in the acquisition pool, acquiring online marketplace Jet.com for more than $3 billion.

UX 100
article thumbnail

Banks navigate UX hurdles in the march to create “super apps”

Bank Innovation

As mobile banking encompasses an ever-increasing number of features, banks are navigating how not to lose the customer in the process. Initially, mobile banking was a way for customers to check account balances on their phones, but most banks have added personal finance, investments and check deposit features in recent years.

UX 186
article thumbnail

Mobile Banking Apps Get a Blah Net Promoter Score From Consumers, Bank Innovation Finds

Bank Innovation

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

article thumbnail

AdoreMe: Giving Lingerie A High Tech Touch

PYMNTS

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success.

UX 210