PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. But what is that “changing face of retail” actually going to look like in a few years? How influential will mobile and social media be to their purchasing habits?

Retail 100

Retail social media Branding Online 100

Celent Banking

OCTOBER 15, 2014

Celent recently surveyed about 100 North American banks and credit unions to understand the state of analytics adoption and the drivers behind its growth. The survey found that just 29% of responding financial institutions thought their organizations were highly data-driven. But are they? Lack of Leadership.

Survey 202

Survey Data Analytics Leadership 202

PYMNTS

NOVEMBER 11, 2016

According to the BDO Retail Compass Survey of CMOs, nearly 60 percent of marketers plan to leverage mobile in their marketing strategies this holiday season. Although less than 10 percent of marketers say they plan to focus on generic mobile coupons, retailers will be offering bargain hunters other ways to get a deal.

Mobile 188

Mobile Marketing Survey Marketing Strategies 188

PYMNTS

APRIL 1, 2019

To serve a wide range of consumers in the digital age, innovators are rolling out subscription offerings ranging from news content to gaming. With subscriptions gaining ground in areas such as digital media and gaming, according to the PYMNTS Subscription Commerce Tracker , telecom firms are capitalizing on the popularity of these offerings.

Capital 130

Capital Innovation Los Angeles Video 130

PYMNTS

JULY 7, 2017

Generation Z are the next up-and-coming group of shoppers who retailers are turning to for the future of retail. Get ready, retailers. The buying power of Gen Z comes out to $44 billion, according to an IBM and National Retail Federation study. They appreciate the hands-on experience of shopping in a store.

social media 120

social media Millennials Retail Study 120

PYMNTS

MAY 22, 2018

Some are making purchases directly from apps that allow them to search through products offered by a wide range of retailers. Others are finding new products on Facebook and Instagram, completing a purchase and paying through the social media platform of choice.

social media 106

social media Data United States Survey 106

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. A new kind of tableside service.

social media 100

social media Survey Retail Technology 100

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Trust in online platforms and social-media companies as providers of payments services is low.

social media 151

social media Millennials Online Fraud 151

PYMNTS

JUNE 16, 2017

A byproduct of incorporating connectivity into just about any activity is how social media affects regular interactions. It can be difficult to discuss the digital effects without looping in social media. For the Chinese buyer in particular, social media engagement and online shopping activities takes on a unique avenue.

Study 119

Study Online social media Retail 119

PYMNTS

MAY 20, 2020

To enable businesses to more easily list their merchandise on its social media platforms, Facebook has unveiled Facebook Shops. Amazon Pay’s Patrick Gauthier On How Retail Will Reinvent Itself And Recover. In The Credit Union Innovation Playbook: Challenger Banks Edition, PYMNTS surveyed 4,000-plus U.S.

social media 130

social media Payments Retail Data 130

Bank Innovation

OCTOBER 11, 2016

A study from Temkin Group released today puts San Antonio-Texas-based USAA head and shoulders above every other corporation in America in terms of Net Promoter Score. Net promoter Score is a slightly controversial metric that measures customer loyalty. A company’s NPS is supposed to correlate with revenue growth. A score of -100 Read More.

San Antonio 150

San Antonio Survey Texas America 150

PYMNTS

AUGUST 11, 2017

Specifically, 59 percent of consumers surveyed said their spending on high-end items has increased over the past five years. Within these emerging markets, we’ve seen retailers make large bets on luxury. Half of those surveyed by Deloitte said most of their luxury purchases are spent while out and about, rather than at local shops.

Millennials 122

Millennials Survey Retail social media 122

PYMNTS

JUNE 8, 2017

Eighty-three percent of those surveyed said smart technology saves time and hassle at checkout, with the majority of IoT shoppers showing disdain for the inefficient and even “boring” process of shopping at brick-and-mortar stores. That’s because smart technology device owners recognize that the Internet of Things makes shopping easier.

Security 151

Security social media Study Google 151

PYMNTS

DECEMBER 30, 2020

consumers surveyed (37 percent) are interested in direct-to-consumer sales. For instance, the firm generated more than seven billion brand impressions and 400 million social engagements worldwide on social media during the latest quarter. 1 reason cited involves loyalty to well-known brands.

Branding 257

Branding Millennials Retail social media 257

PYMNTS

MARCH 25, 2016

Yesterday (March 24), the CardLinx Association released new data from the 2016 Annual Card-Linking Industry Survey showing that 50 percent of respondents (consisting of merchants, payment companies, publishers and card-linked technology companies) reported a 50 percent growth in card-linking transactions over the last 12 months.

Cards 100

Cards social media Survey Comparison 100

Celent Banking

SEPTEMBER 30, 2015

One of the sessions mentioned that FIs are listening to anywhere from four to ten channels including web site, call center, e-mail, Internet, customer surveys and social media. This enables firms to mine and analyze the data to inform customer-centric innovation.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

PYMNTS

APRIL 18, 2017

Just 6 percent of those surveyed said they have combined financial and digital success. Technologies like the cloud, mobile, Big Data, robotics and other innovations are key focuses for businesses across all industries. But compared to high-tech, communications, banking, utilities and retail, post and parcel falls flat.

Big Data 100

Big Data Survey social media Industry 100

NCR

FEBRUARY 12, 2018

But with it comes a range of concerns that the opening up of banking data to third-party providers will leave traditional banks vulnerable to faster-moving, innovative new competitors. Open banking is appearing in many countries, with the biggest adoption happening in Europe as a result of the EU’s Payment Services Directive 2 (PSD2).

social media 70

social media Innovation Meeting Data 70

PYMNTS

AUGUST 26, 2019

To provide men’s personal care items that feel like premium brands at accessible price points, eCommerce innovators are building product lines through the direct-to-consumer (DTC) model. From there, Mullenax rolled out a survey to approximately 1,500 customers to better understand consumer purchasing behavior.

Branding 163

Branding Minneapolis social media Company 163

PYMNTS

NOVEMBER 6, 2020

That addition was financed with $150 million in new funding raised care of the Raine Group – and signified, according to Foursquare’s public statement at the time, “Raine’s belief that the location space has enormous growth ahead over the next decade, not only for marketing” but in such industries as retail, dining and real estate.

social media 116

social media Data Marketing Groups 116

PYMNTS

JANUARY 15, 2019

As many as 73 percent of those surveyed said that it remains difficult to gather the funding needed to get a business off the ground. These entrepreneurs would like to sharpen their social media skills to broaden reach and grow their firms. And 61 percent of those queried said they self-funded their business. What’s On Tap.

Atlanta 189

Atlanta New York social media Community 189

PYMNTS

JUNE 14, 2018

As the retail space categorically struggles to figure out what to do about the brick-and-mortar problem, one vertical isn’t experiencing a problem at all. Makeup comes with a ready-made experiential retail opportunity. In 2015, the French-import and specialty beauty retailer operating in the U.S.

Retail 108

Retail Branding social media Mobile 108

Bobsguide

MARCH 28, 2022

Banking as a Service gains unstoppable momentum, Finastra research shows: 85% of senior executives surveyed are already implementing BaaS solutions or are planning to in the next 12-18 months. It’s clear from our research that consumers (retail or corporate) are changing where they source financial services and shifting to non-bank channels.

Innovation 60

Innovation Lending social media Retail 60

Celent Banking

DECEMBER 15, 2015

Long before the Simples, GoBanks, Movens or Hello Banks of the world sought to capitalize on the shift in consumer behavior, there was mBank – serving customers where they want, when they want and through an innovative direct approach that, in its day, was one of the first of its kind. Retailers across most all segments get this too.

Branding 100

Branding Retail social media Video 100

PYMNTS

AUGUST 10, 2018

What follows is a quick look at the current privacy landscape, and what that means for retailers and other companies that are competing for larger shares of the digital market — including potential business opportunities. One recent survey found that 78 percent of U.S. One recent survey found that 78 percent of U.S.

Online 101

Online social media Baltimore Data 101

Cisco

APRIL 2, 2018

The study surveyed 1,503 providers and conducted in-depth interviews with senior executives from 42 financial institutions, consultancies and technology firms to determine levels of digital maturity. They want the same experience and ease of doing business they are accustom to from retailers. Related Reading.

social media 48

social media Tools Industry Retail 48

Insights on Business

SEPTEMBER 8, 2016

At the same time, commoditization is hitting both commercial and retail banks. The study, called “The Cognitive Bank,” is based on interviewing and surveying more than 2,000 banking and financial industry C-suite executives across five continents. And it’s a much needed influx of innovation.

Study 70

Study social media Compliance Operations 70

Banking 2020

NOVEMBER 11, 2015

Banking innovation takes many forms, but the most successful generally start by addressing a consumer need. But what’s driving payments innovation nowadays? However important or clever these changes are, the industry has to keep the consumer at the heart of its plans and a new survey shows exactly what customers want.

Payments 40

Payments social media ATM Innovation 40

PYMNTS

MAY 18, 2018

based retailers. The team at meal kit firm Chef’d , for example, manages to win the most interesting play in a sizzly week, with grocery innovation that doesn’t just explore the “wheres” and “hows” of grocery buying, but also looks to change the “whos” and “whats.”

San Francisco 100

San Francisco California Operations social media 100

Banking 2020

NOVEMBER 27, 2015

That’s why digital capabilities have revolutionized every industry from retail and healthcare to banking—if the same services can be had from half a world away, and for a lower cost, why not avail of them? That’s far, far above mobile phone network providers, online retailers, consumer technology companies, and even social media providers.

Millennials 40

Millennials Survey social media Online 40

PYMNTS

SEPTEMBER 16, 2019

And so a sheepherding innovation – and new vocabulary word – was born. Retailers scour social media to find influencers and designer bellwethers to turn trends into sales. They had an idea to hang bells around the necks of castrated male sheep, called wethers , and turn them into the de-facto leaders of the flock.

Millennials 222

Millennials Study Course Trends 222

PYMNTS

JULY 26, 2017

Talking about retail and not mention Amazon these days is a difficult thing to do. The eCommerce company has grown significantly in the past few decades, and we’ve started to see the physical impacts of its innovative force on other retailers. How are all of Amazon’s actions having an effect on the retail industry?

Retail 133

Retail social media Industry Innovation 133

PYMNTS

APRIL 19, 2017

As a retail segment, fashion and apparel design have always walked the line between a creative endeavor and meeting the demands of a global, consumer-facing industry. Brands distribute surveys to existing customers via email or a brand’s social media presence.

Branding 108

Branding Retail Data Survey 108

FICO

MAY 3, 2023

In the 2023 FICO Global Scams Survey , we asked consumers worldwide what they think banks could do better to combat scams and create a better customer experience for victims. Telecom, cloud, social media, and financial service providers collectively possess a holistic view of the fraud environment.

Fraud 10

Fraud Survey Customer Experience Management 10

PYMNTS

OCTOBER 30, 2019

One of the most recent examples of that movement comes from Walmart , the venerable retail chain locked in mortal combat with Amazon, and Green Dot, the 20-year-old payment services provider that has managed to not only survive in a cutthroat industry, but innovate and thrive. Retail FinTech Trends. Omnichannel Power.

Retail 110

Retail social media Fintech Study 110

PYMNTS

AUGUST 26, 2019

Retailers looking to engage tech-savvy millennials and Gen Z consumers are quickly doubling down on their efforts to offer more visual content and enhance the discoverability of their products and services. Instead, they can use this software to simply share an image with the retailer. AI and the Rising Importance of Visual Shopping .

Millennials 185

Millennials Retail Tools social media 185

Fintech Labs Insights

OCTOBER 16, 2016

The agreement enables consumers to make transactions of up to £30 ($36.60) at 400,000 retail locations. The company reports that between April 2015 and April 2016, retailers who have transitioned to EMV experienced a 54% decrease in counterfeit fraud. users to make NFC payments from their PayPal account using their Android phones.

Trends 12

Trends Fintech blockchain America 12