PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). In other words, PepsiCo Inc.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

SEPTEMBER 13, 2019

Voice recognition could soon play a bigger role in retail — especially in the world of quick service restaurants. The fast food operator recently announced an agreement to acquire Apprente. In the second annual edition of the PYMNTS and Visa How We Will Pay survey, 28 percent of all U.S. Other Moves. Ads for Illness.

Retail 248

Retail Google Survey Technology 248

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

PYMNTS

NOVEMBER 19, 2018

But the same technology that enables those transactions also can bring the benefits of consumer intimacy to small and medium-sized businesses (SMBs) that are often struggling to win more market share in a retail world dominated by the likes of Amazon, Walmart and other large retailers.

Retail 177

Retail Innovation Comparison Training 177

PYMNTS

MAY 29, 2019

Gig, eCommerce and public utility firms are putting the spotlight on payment innovations to remain competitive in markets that are becoming increasingly saturated. And financial operating system company OpenFin recently raised funds in a Series C round. All this, Today In Data. 3 percent: Approximate share of payments in the U.S.

Innovation 139

Innovation Marketing Payments United States 139

Bank Innovation

JUNE 20, 2019

Although banks are not known for exceptional customer service, a Forrester Research survey released this week shows they’re making progress. For the second consecutive year, Navy Federal Credit Union and USAA topped Forrester’s Customer Experience Index across industries, ahead of retailers like Lexus, QVC, Zappos and Amazon.

Customer Experience 170

Customer Experience Retail Company Survey 170

PYMNTS

DECEMBER 17, 2019

The combination of consumer packaged goods and a single place to buy all the food that went on a consumer’s table from one big store ushered in a huge innovation in consumer convenience, as well as expanding the selection of food that went on those tables. Delivery stands as a big area of innovation. Delivery Trends.

Retail 151

Retail San Jose San Francisco NV 151

PYMNTS

JANUARY 20, 2020

An idea that may get a splash of cold water is that the development of a digital fiat (at least, in Australia) would lead to a groundswell of payments at the retail point of sale — in other words, through a boost in use cases. There are inherent risks, too. The exploration and testing of the CBDC , however, does not mean deployment.

Retail 219

Retail Payments Bitcoin Policies 219

PYMNTS

MARCH 25, 2019

To help meet customer expectations in the digital age, retailers have to know who their shoppers are and what they want. While eTailers already have this information about consumers, brick-and-mortar retailers don’t have this in-depth knowledge. percent — of surveyed Canadian consumers would not mind autonomous vehicle deliveries.

Retail 198

Retail San Francisco Houston Branding 198

PYMNTS

APRIL 10, 2019

From CVS to T-Mobile , retailers and technology providers are catering to the trend of contactless payment acceptance with new solutions and methods of handling cards from customers. While the pharmacy retailer had slowly brought the functionality to its brick-and-mortar stores, the rollout was subsequently publicized.

Retail 259

Retail Payments Mobile Apple 259

PYMNTS

FEBRUARY 1, 2021

Ford and Google are partnering to launch Team Upshift, a six-year partnership intended to advance vehicle innovation and data-driven opportunities. “As Team Upshift will leverage both firms’ talent and assets to advance various projects, such as developing new car-buying retail experiences and data-based ownership offers.

Google 200

Google Analytics Innovation Technology 200

PYMNTS

JULY 26, 2017

Talking about retail and not mention Amazon these days is a difficult thing to do. The eCommerce company has grown significantly in the past few decades, and we’ve started to see the physical impacts of its innovative force on other retailers. How are all of Amazon’s actions having an effect on the retail industry?

Retail 133

Retail social media Industry Innovation 133

PYMNTS

JUNE 6, 2017

The retail industry is in the midst of an evolution in the way it does business. Thanks to connected technology, consumers’ expectations on the retail experience have changed. Square Root CEO Chris Taylor commented on the retail landscape and what’s needed to improve brick-and-mortar success down the line.

Study 100

Study Retail Austin Customer Experience 100

PYMNTS

MARCH 13, 2019

Recent research indicates that restaurant operators are no longer interested in taking a back seat when it comes to industry evolution, and instead want to be active participants as new POS and payment options are unveiled. Impacts on Day-to-Day Operations. Operators can’t neglect in-store service, however.

Operations 102

Operations Mobile System Management 102

PYMNTS

APRIL 7, 2016

Success in retail can come in many forms, but most merchants face similar challenges on their ways up and down the sliding scales of revenue and profitability. In a new study, retail executives identified four of the most pressing obstacles to continued growth — with familiar faces all over the place.

Retail 100

Retail Maine Study Survey 100

PYMNTS

JUNE 22, 2017

A new report from Vesta Corporation finds fraud positions itself in the way of innovation and growth, even compliance. The company recently published a new eBook , Managing The Risk Of Fraud: The View From Corporate Finance, in which Vesta and CFO Research surveyed 155 senior-level finance executives in the U.S. ”

Fraud 108

Fraud Innovation Survey eBook 108

PYMNTS

APRIL 27, 2018

The latest Restaurant Readiness Index revealed that kiosks are seeing the strongest growth among the nine in-store technologies surveyed by PYMNTS’ analysis. Interestingly, the 20 percent middle-of-the-road innovators had a kiosk implementation rate of just 25 percent, according to PYMNTS’ report.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

MAY 8, 2017

At the ripe old age of 120, the Swiss Army knife holds a unique place in retail. Karl’s (the first) innovation put a spring on the handle of a folding single-blade knife that was the standard Swiss Army issue in the mid-1880s. Many of whom are also named Karl. Reach Out And Touch … Amazon And Alexa.

Retail 124

Retail Branding Online Tools 124

PYMNTS

MARCH 16, 2018

Ever since 2013, when Amazon CEO Jeff Bezos said the eCommerce giant was working on a 30-minute drone delivery program called Prime Air, people have been saying that delivery is the big retail use case for drone technology. Amazon is reportedly pushing for safety approval on its drone designs in addition to precise operating rules.

Retail 151

Retail Technology Survey Course 151

PYMNTS

NOVEMBER 8, 2017

Dozens of countries already have real-time payments programs in operation, with several more under development, as identified by financial services technology provider FIS in its latest Flavors of Fast report. This scheme supports near real-time transactions and, like Denmark’s, operates 24/7.

Innovation 101

Innovation Payments System Operations 101

PYMNTS

JANUARY 20, 2020

An idea that may get a splash of cold water is that the development of a digital fiat (at least, in Australia) would lead to a groundswell of payments at the retail point of sale — in other words, through a boost in use cases. There are inherent risks, too. The exploration and testing of the CBDC , however, does not mean deployment.

Retail 100

Retail Payments Bitcoin Policies 100

PYMNTS

SEPTEMBER 29, 2017

IoT-enabled televisions, refrigerators and even vehicles are becoming mainstream, and even smartwatches are seeing the effects of connected innovation. trillion | Estimated revenue in USD that mobile network operators stand to gain by 2026, achieved through early deployment of commercial low-power wide-area (LPWA) networks.

Innovation 111

Innovation Data Exercises Study 111

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

JANUARY 22, 2020

But direct-to-consumer (DTC) retail is undergoing some significant changes, which could help strengthen DTC activities for years to come. Personalization is among the trends gaining fuel in the DTC world, reflecting larger changes in the retail world. All of that helps prepare the ground for innovation. “In DTC Analytics.

Los Angeles 131

Los Angeles Analytics Retail Survey 131

PYMNTS

DECEMBER 20, 2016

As documented in the December edition of the Unattended Retail Tracker™ , the results of a six-month long study conducted by USA Technologies show that just informing customers that a merchant or vendor accepts Apple Pay and other mobile wallets can boost overall sales by more than 36 percent. About the Tracker.

Report 100

Report Innovation Payments Apple 100

PYMNTS

OCTOBER 1, 2020

A Mastercard survey revealed 76 percent of small businesses in North America said the pandemic prompted them to become more digital. Six key elements are examined: business strategy, management and operations, growth and marketing, getting paid, making payments and protecting employees and customers.

Tools 262

Tools Cards Guidelines Online 262

PYMNTS

APRIL 6, 2017

It can be argued that one of the oldest industries around, supply chains, is stodgy and a bit stuck in the past when it comes to innovation. This new development of IoT had 55 percent of those surveyed saying it has the potential to disrupt the industry and could be seen as a competitive advantage.

Operations 103

Operations Survey Industry Analytics 103

PYMNTS

JUNE 25, 2020

Last year, PYMNTS’ How We Will Pay Survey found that while an increasing share of U.S. In a world where physical retail was, by and large, shut down for three months, our consumer surveys have since found that many U.S. PYMNTS readers looking for similar innovation closer to home can check out Walmart.

Google 141

Google Survey Apple Innovation 141

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. This design deficit is a liability and a top-of-mind concern for payments executives we surveyed. Personalization is no longer the purview of retail banking—or limited to the front office.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

APRIL 29, 2019

Along with digital transformation, innovation has been a buzzword for some time. These may seem like abstract concepts, but innovation has had concrete results in the financial industry. In partnership with i2c , PYMNTS produced the March 2019 Innovation Readiness Index to assess the state of innovation in the financial industry.

Fintech 193

Fintech Innovation Community Bank Study 193

PYMNTS

MAY 27, 2020

Forced to close their doors by stay-at-home orders, the majority of small- to medium-sized businesses (SMBs) that PYMNTS has surveyed said they didn’t believe they would have enough cash to see them through the pandemic — even with government Paycheck Protection Program (PPP) loans. Accepting The Reality Of The Situation.

Maine 245

Maine Retail Groups California 245

PYMNTS

AUGUST 7, 2018

He said the company’s pilot program, which initially sold meal kits in 17 Costco stores and has expanded to 80 locations within three months, has “further validated to us the power of Costco’s retail platform.” Retailers have realized that consumers still like to come into stores,” Kilcourse said.

Retail 101

Retail Company Strategy Branding 101

PYMNTS

DECEMBER 20, 2016

Unattended retail will be a $275 billion-a-year industry in three years. In this week’s Data Drivers installment, Keegan joined Karen Webster to discuss the data that’s driving both innovation and growth across the unattended space as well as how operators are overcoming the payments security challenges in this fast-changing marketplace.

Security 100

Security Retail Payments Data 100

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Almost half, 45 percent, have shifted digital to shop for retail products, and one in five to shop for groceries and order food from restaurants.

Apple 227

Apple Study Innovation Survey 227

South State Correspondent

JANUARY 4, 2023

The irony here is that more than half the banks we recently surveyed had some goal and metric around asset growth. In addition, they may consider focusing on these five critical areas: Improve Operating Leverage. To the extent projects improve operating leverage and the total experience, so much the better.

Community Bank 195

Community Bank Capital Lending Training 195

PYMNTS

SEPTEMBER 29, 2020

Fifty percent of businesses say manual processes, sluggish payments and high operating costs have made managing accounts receivable departments nerve-wracking over the last six months. Things are looking very uncertain as the holiday shopping season looms, with retailers unsure what U.S. consumers will do.

Payments 148

Payments Apple Survey Seattle 148