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Innovative: The Business Value of Experience Design (Part 5 of 8)

Perficient

This is the fifth in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the value of innovation: Bringing diverse and fresh ideas and perspectives to help the organization think differently, differentiate and future-proof its investments.

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Mobile Banking Apps Get a Blah Net Promoter Score From Consumers, Bank Innovation Finds

Bank Innovation

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

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Chase Beats PNC As Top Bank in Customer Service Satisfaction Report

Bank Innovation

Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year. The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […].

UX 150
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Is UX The Key To Mobile Wallet Breakout?

PYMNTS

The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies. Importance of nailing UX. It plays a key role in terms of engaging customers.”. Stay tuned: It may be a bit of a drive.

UX 100
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Shoring Up FIs ‘Deteriorating Advantage’ Over Big Tech

PYMNTS

That agility is in evidence with the speed at which tech-focused players bring new products and services to market, said Cohen. One spur toward digital innovation, for collaboration and cross-pollination for FIs, comes via open banking. As a result: Innovation must be part of the strategy as FIs adapt to a new regulatory landscape.

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2020 Holiday Season: How Marketers Can Prepare and Adapt – Webinar Transcript

Perficient

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. I’m the Principal for the Digital Marketing Solutions Business Unit here at Perficient. What will be different this holiday season and how to adjust your strategy accordingly.

Marketing 294
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Transforming Financial Institutions With Agile

Perficient

Business stakeholders utilize many different techniques and tools when building a Roadmap, such as market research and customer intelligence data. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.) Defining a clear Roadmap is an imperative beginning step in an Agile project.

Meeting 294