Insights on Business

DECEMBER 12, 2018

Stories of improper conduct, and new regulations on data protection and privacy such as GDPR, continued to dominate the business headlines, moving from water-cooler conversation to “what about us?” Innovating in the open. GRC Coming of Age in 2018. The new GRC needs to be more inclusive across all lines of defense.

Innovation 111

Innovation Compliance User Experience Regulation 111

PYMNTS

NOVEMBER 5, 2020

The Startup Accelerator is a portfolio of startup companies working across a varied set of fields, including customer experience, payments, marketing, risk and regulation, climate change and security, the release stated.

Cards 183

Cards User Experience Customer Experience Regulation 183

Payments Source

JANUARY 14, 2019

As the payment industry continues to innovate and expand across borders, it increasingly will need to be mindful of data regulations requiring data localization that multiply the complexities and cost of creating a seamless data flow and user experience, Alston & Bird’s Richard Willis and Laura K. Song write.

Data 67

Data User Experience Regulation Innovation 67

PYMNTS

SEPTEMBER 23, 2020

In the journey to improve the payments experience, sometimes the best user experience (UX) is an unnoticeable one. FinTechs have had to take on a leadership role to embracing an imbedded payments experience. A Better Payments Experience.

Fintech 315

Fintech UX Cards Payments 315

Insights on Business

NOVEMBER 16, 2016

And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

PYMNTS

MARCH 11, 2020

“The lending ecosystem has witnessed remarkable transformations, and is now marked by changes in operations, availability of capital, new laws and regulations around lending, differences in borrower eligibility criteria and terms of loan acquisition and repayment, among others,” said Akash Sinha, CEO and co-founder of Cashfree.

Lending 130

Lending User Experience Capital Innovation 130

PYMNTS

MARCH 20, 2020

with open banking now more than 2 years old, the financial services industry has discovered that unlocking data can have a significant impact on the satisfaction of SMB borrowers, even facilitating easier bank switching for SMBs in search of a better user experience. In the U.K.,

Lending 233

Lending Data User Experience Fraud 233

Bobsguide

APRIL 13, 2022

Banque Misr extends collaboration with Finastra, selecting Fusion Trade Innovation and Fusion Corporate Channels to boost its offering and attract new customers. The bank’s team attended Finastra Forum – the company’s flagship industry event in Dubai. Our open architecture approach brings together a number of partners and innovators.

Regional 113

Regional Innovation User Experience Software 113

PYMNTS

FEBRUARY 28, 2019

The digital platform provides hiring, training, compliance management and payroll solutions to its clients, and is geared toward the facilities management, private security and logistics industries, to name a few. Their user experiences need to be easy and friction-free, no matter the churning waters in the back end.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

OCTOBER 29, 2020

Offering a secure payment experience requires rigorous authentication or time-consuming behind-the-scenes security checks, which can often conflict with customers’ collective desire for an Uber-like frictionless experience. How Cloud Innovations Augment Business Payments.

Payments 213

Payments Fraud Meeting Security 213

PYMNTS

JULY 30, 2019

may be the world’s hotbed for challenger banks, but it’s not the only market witnessing a surge in bank competition and industry evolution as a result of FinTech pressure. One of the biggest industry trends with global ramifications is open banking. “In While the company may be operating in a different market than the U.K.,

User Experience 122

User Experience America Analysis Industry 122

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

DECEMBER 29, 2020

It’s great to see the prioritization on innovation with this bill,” Wingert said, calling the AML regulatory changes important. So it’s important for industry to support them aligned with the obligations they face under the Bank Secrecy Act,” he said. Can you really know your customer if you don’t know their location?”

Fraud 270

Fraud Compliance cryptocurrency Security 270

Insights on Business

APRIL 28, 2017

Traditionally, banking was a conservative industry with relatively high barriers to entry. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry. Today, bankers’ hours are much more customer oriented.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

DECEMBER 2, 2019

It’s a strategy, he acknowledged, that flies in the face of what has been a hallmark of the past few years: a tech industry dominated by the U word — that would be “unicorn,” of course. There’s a continuous need, too, for tech innovators to find distribution. That’s been at the heart of this WeWork question,” he said.

Capital 127

Capital Innovation User Experience Payments 127

PYMNTS

JANUARY 17, 2018

While this industry is largely reliant on corporates’ adoption of innovative technology, it is also instrumental to getting issuing banks in on the movement. Disruption from FinTech rivals, coupled with tighter regulations like interchange fee caps, are pushing FIs to explore new revenue streams, Juul said. APIs Add Fuel.

Fintech 187

Fintech Data Cards Innovation 187

Cisco

OCTOBER 19, 2020

Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry. Today, given the healthcare reality in the world, increasingly digitized customers demand greater speed, security, and new experiences in banking services.

User Experience 71

User Experience America Security Digital Banking 71

Cisco

AUGUST 31, 2020

It’s exciting to see how Cisco is building the most powerful, innovative, and secure operational platform to enable enterprises, including those in highly regulated industries like financial services, to move confidently to the cloud. If branches are currently closed in your region, they will be opening back up.

Las Vegas 77

Las Vegas User Experience Industry Conference 77

PYMNTS

AUGUST 14, 2019

You may have felt it earlier today – a sigh of relief originating from certain parts of the digital payments and commerce industry, a reaction to the news that the Financial Conduct Authority (FCA) has agreed to a phased implementation of the strong customer authentication (SCA) rules. SCA, slated to begin on Sept. a password).

Compliance 115

Compliance Tools Regulation Meeting 115

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

DECEMBER 6, 2017

Our generation is a little bit spoiled,” said Bart van Hoek, head of Innovations with UL Transaction Security — and he said that is all the more true with payments tech. User experience is more than a buzzword, van Hoek said. Modern consumers have high expectations for technology. An Investment in Reputation. Divide and Conquer.

Payments 139

Payments User Experience Innovation cryptocurrency 139

Insights on Business

JUNE 20, 2018

IBM RegTech Innovations. With the launch of OpenPages with Watson v8 , IBM is continuing to build on its legacy of industry-leading technologies for the financial sector. Based on a common object model, banks are able to start with a single risk domain and pragmatically roll out other domains with a common taxonomy and experience.

Compliance 70

Compliance Innovation User Experience System 70

PYMNTS

APRIL 2, 2019

The APIs are used to share bank data among various financial industry players and should, ultimately, spur competition and new product development that benefits the end user. The user experience today, in authorizing online payments, crosses anywhere from five to 15 screens.

Software 165

Software User Experience Security Compliance 165

PYMNTS

AUGUST 4, 2020

When the story of the coronavirus is written, when it comes to financial services, the key chapters will focus on the pace at which innovation accelerated — and where a range of players came together to create ecosystems, rather than to simply compete in zero-sum, winner-take-all bids for consumers.

Google 298

Google Digital Banking Course Branding 298

Insights on Business

NOVEMBER 12, 2018

Today, governance, risk and compliance (GRC) is being transformed by not only rapidly-evolving regulatory standards and growing costs of non-compliance, but also by the clear and present need for greater GRC adoption/engagement – by the first line of defense – while delivering added value by empowering business users.

Compliance 107

Compliance Technology User Experience Analytics 107

PYMNTS

JANUARY 30, 2018

Regardless of where blockchain makes its mark, what is certain is that corporates have to trust that a largely unfamiliar innovation will work the way it should; that means securely, efficiently and easily.

blockchain 144

blockchain Security Software Tools 144

PYMNTS

OCTOBER 1, 2018

Yet, what’s amazing to me is that we are still, as an industry, talking about it — bitcoin, now crypto, blockchain — as if its potential to revolutionize our global financial system, and the way money moves between parties around the world, is just around the corner. Innovation By Any Other Name. It isn’t because it won’t.

Bitcoin 214

Bitcoin blockchain cryptocurrency Innovation 214

PYMNTS

SEPTEMBER 3, 2019

However, as the industry takes a closer look at how technology and user experience can drive adoption, B2B eCommerce has an inescapable truth: Price is critical to landing a sale. I would argue that speed is important in every industry these days,” he said. “In

Data 150

Data Strategy Retail Management 150

PYMNTS

JANUARY 22, 2020

For others, like NatWest and Sabre , that means collaborating on corporate card products that augment the end-user experience. Below, PYMNTS examines the latest in commercial card innovation, regulation and disruption. Visa, Sabre Pair For Virtual Travel Cards. NY Labor Department Secures Payroll Card Win.

Cards 131

Cards New York Lending Strategy 131

Insights on Business

FEBRUARY 13, 2019

In today’s rapidly changing business environment, managing responsiveness and the proliferation of regulations and IT systems, as well as rapidly expanding volumes and data variety, has become a high stakes balancing act. How a reimagined user experience in IBM OpenPages with Watson 8.0

User Experience 79

User Experience Compliance Risk Management Training 79

CB Insights

JANUARY 8, 2019

The phone, watch, and medical device innovation. There a few major reasons for Apple’s moves into the highly regulated world of healthcare. The phone, watch, and medical device innovation. These companies are using Apple’s brand, focus on user experience, and contextual data capture via the iPhone, Apple Watch, etc.

Apple 78

Apple Data Industry Study 78

PYMNTS

JUNE 29, 2017

The payments industry has increasingly grown more complex over the last decade. For an inside look, we talked with payment processing firm Anovia Payments’ President and CEO Kevin Jones, who shared his thoughts on ISOs and how they’re being the trend in the payments industry.

Payments 143

Payments Retail Branding User Experience 143

Insights on Business

SEPTEMBER 27, 2019

While the burden of regulatory compliance for banks is well established, the following thoughts expand beyond banks and should hit home for any industry that is regulated, or just needs help in their governance, risk and compliance (GRC) programs. My career has been focused on representing financial institutions.

Management 87

Management Compliance social media Data 87

Insights on Business

JULY 23, 2019

An innovative solution for IRM, recognized by analysts. IBM has been redefining GRC over the years through innovation and investment in new technologies—from Cloud to AI and analytics, to User Experience Design (UXD), to regulatory content and extensive domain expertise and advisory services.

Risk Management 87

Risk Management Compliance Management Software 87

PYMNTS

JANUARY 20, 2020

It was also rife with innovation that took payments to new physical and digital endpoints. The 2020s, Fabara told Webster, will see a rapid acceleration of these new digital payment flows by consumers and businesses, as innovators create new opportunities for commerce at those new touchpoints.

Security 168

Security Fraud Risk Management Payments 168

Independent Banker

MAY 26, 2016

Rebuilding a reputation as payment innovators. The payment industry is undergoing a major paradigm shift that will impact payments for years to come. These nonbank players are viewed as disruptive and innovative, a position once held by financial institutions. By Jeff Weikert.

Community Bank 70

Community Bank Community Innovation System 70

PYMNTS

MARCH 16, 2018

The financial services industry’s sudden support for application programming interfaces (APIs) has people talking about the power of data sharing. Certainly regulations like PSD2 and the U.K.’s I think financial institutions have been better at this than other industries in the past,” Remlinger recently told PYMNTS.

Risk Management 134

Risk Management Survey Management Fintech 134