Insights on Business

FEBRUARY 13, 2019

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. Financial management. Social-based marketing. They use the Bradesco infrastructure, but they operate in parallel.

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Albuquerque Digital Banking Millennials social media 152

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. These striking designs paid for themselves in media exposure.

Innovation 195

Innovation social media Branding Marketing 195

Perficient

OCTOBER 29, 2020

By applying the FBM to the Quibi story, we can learn much about what ailed the platform and how to avoid similar missteps in future product planning. Making matters worse, early versions of Quibi offered no way for users to share content with friends, stymieing growth on social media. Ability: providing the means to act.

US 294

US social media User Experience Digital Strategies 294

FICO

APRIL 6, 2017

While some new market entrants may have a vested interest in pushing AI solutions, the fact is that traditional scorecard methods and AI bring different advantages to credit risk modeling — if you know how to use them together. Take, for example, our new credit decisioning solution, FICO Origination Manager Essentials – Small Business.

How To 96

How To social media Analytics Examples 96

PYMNTS

JANUARY 15, 2019

In an interview that springboarded the findings of the Retail Innovation Readiness Index , published late last year, Nicky Koopman, vice president of content and value-added services at AEVI , stated that when it comes to apps, one maxim holds true: One size does not fit all. Ah, but how to get there? Laying The Groundwork.

Innovation 173

Innovation social media Retail Mobile 173

PYMNTS

SEPTEMBER 22, 2017

“This is a strategic initiative for the company with strong buy-in from top management,” the posting said. The company already has how-to videos on the company’s platform, covering everything from home improvements to gadget reviews. Last year, it rolled out Style Code Live, a daily livestream that was cancelled in May.

Video 117

Video social media New York Resources 117

South State Correspondent

SEPTEMBER 20, 2022

It was agreed that too many lines of business, such as treasury management, commercial lending, and commercial deposits, are not utilizing their marketing departments enough, given the tremendous value of their products. The interesting part of this session was how these banks used sports marketing as a creative avenue for other projects.

Conference 195

Conference Marketing social media Data 195

PYMNTS

NOVEMBER 1, 2019

Customer relationship management (CRM) systems can help businesses keep track of vendors’ preferred payment methods and transaction histories, but they are not a perfect fix. PYMNTS recently spoke to O’Neill about how the company took cues from social media platforms to address key AR pain points. “By percent and 43.8

social media 101

social media Tools System Payments 101

PYMNTS

JUNE 22, 2020

The days of stopping by brick-and-mortar establishments to check out menus and sample food are long gone, replaced by scanning social media accounts, hashtags, user reviews and digital images before selecting where to spend hard-earned money. The digital push is beneficial for both sides of the equation.

Operations 156

Operations social media Online Survey 156

Abrigo

NOVEMBER 17, 2023

This , of course , doesn’t include fraud losses that were not filed due to the victim's embarrassment or lack of knowledge on how to report. Social media scams account for the highest losses and are higher than any other fraud typology , at a reported half-billion total loss. Find out how BAM+ stops fraud scams.

Fraud 195

Fraud Training Trends Compliance 195

Jack Henry

AUGUST 24, 2023

By tapping into trusted resources and networks that share a commitment to innovation, Apple offers solutions and services that inspire confidence in customers. But sometimes bank and credit union employees may not know how to go about getting connected. Start with strong partnerships. Apple begins with strong partnerships.

Apple 78

Apple Resources social media FDIC 78

Independent Banker

FEBRUARY 28, 2023

When we have first-party data, we can target much more precisely and can obviously reach those individuals one-to-one,” says Andrew Catalano, chief innovation officer of digital marketing agency Austin Williams in Long Island, N.Y. We can take that data and we can reach that person online,” Catalano says. “If

Community Bank 129

Community Bank Community Marketing Data 129

PYMNTS

OCTOBER 23, 2017

In a culture where anything new can develop a buzz of innovation, it’s important to determine which problems are worth solving. Fresh from securing a deal with Visa , Billtrust CEO Flint Lane shared his thoughts on how to make those determinations, and some other things, too. What does innovation mean to you?

Innovation 102

Innovation social media Bitcoin Trends 102

PYMNTS

AUGUST 28, 2020

I think everyone in payments and commerce is now thinking about how to be even smarter and more predictive with their business, because the truth is, none of us know what the new normal will end up being a year from now,” Blair said. It’s increasingly appearing in the B2B payments space and the world of supply chain management as well.

Payments 157

Payments Apple Los Angeles social media 157

PYMNTS

SEPTEMBER 21, 2020

You have to continually evaluate whether the protections or controls that are in place are being abused, and then you have to innovate new solutions. Companies are therefore investing in solutions and strategizing how to better distinguish between legitimate customers and fraudsters taking advantage of the higher volumes of digital activity.

Fraud 177

Fraud Mobile social media Customer Experience 177

PYMNTS

DECEMBER 30, 2016

While the shift to the online space is often seen as the great game-changer in retail, Loren Padelford, vice president and general manager of Shopify Plus , said that the change is actually to something more fundamental. Social media as a channel has recently become the most talked about. How do you sell on Facebook?

Retail 130

Retail social media Branding Mobile 130

South State Correspondent

OCTOBER 20, 2022

Figure out how to fix the critical path of problems to improve time-on-task. Bank call center managers often pridefully point to their “first-contact resolution” (FCR) performance. Another classic example comes when a customer is onboarded for a particular product, such as treasury management services.

Policies 195

Policies Training Customer Experience Examples 195

William Mills

DECEMBER 12, 2017

Now in its 23 rd year, the conference featured more than 20 technology providers and rallied together innovators from across the globe to discuss how financial institutions can better engage with business customers… and the timing couldn’t be better. According to The Wall Street Journal , the U.S. 9spokes.com.

Conference 40

Conference Innovation Lending Customer Experience 40

FICO

APRIL 5, 2017

While some new market entrants may have a vested interest in pushing AI solutions, the fact is that traditional scorecard methods and AI bring different advantages to credit risk modeling — if you know how to use them together. Take, for example, our new credit decisioning solution, FICO Origination Solution, Powered by FICO Platform.

How To 52

How To Analytics social media Data 52

FICO

AUGUST 3, 2022

One customer told how they had been able to deploy user defined variables in FICO Falcon Fraud Manager to track and understand payment velocities. Innovative Customer Communications for Fraud. The Role of Data in Managing Fraud and Financial Crime Today was a session I had the pleasure to chair.

Fraud 52

Fraud Analytics Trends Innovation 52

South State Correspondent

JANUARY 3, 2024

To do this, we teamed up with Jack Hubbard, Managing Partner of the Modern Banker , to bring you our collective favorites. These books span a range of banking topics but emphasize second-order thinking, productivity, building client relationships, and innovation. It’s research-based, with a good buzz out in management circles.

Leadership 370

Leadership Management Strategy How To 370

FICO

DECEMBER 19, 2019

Now, I know from our research that this business has a challenge in debt management. For a credit provider, focusing on a shiny new offer for customers is always going to be more appealing than addressing how to deal with overdue payments. This Christmas, we should all be discussing how we can manage the post-holiday peaks.

Customer Experience 52

Customer Experience social media Innovation Analytics 52

PYMNTS

DECEMBER 12, 2016

For Infor , which develops business applications to manage the complexities of the enterprise, enabling its clients to keep pace with innovation demands consistent progress. The globalization of supply chains has also led to new pressures on companies’ management of data. Part of that stems from the customer.

Big Data 100

Big Data Data Management social media 100

PYMNTS

MARCH 30, 2020

The critical question, then, is not whether retailers can comply with these rules, but how they will do so while remaining competitive, Nicholas Ahrens, vice president of innovation at U.S. Questions on how to keep data secure are expected, but those regarding usage transparency or which elements they can access are somewhat new. “We

United States 131

United States Retail Customer Experience Data 131

PYMNTS

JULY 3, 2018

The pullback of banks from the small business lending space left a gap filled by alternative lenders who are exploring new ways to connect entrepreneurs with capital, a journey that includes innovation and a bit of experimentation. “Lenders’ primary goal is to assess a consumer’s stability, ability and willingness to pay.

Data 100

Data social media Lending Tools 100

PYMNTS

MAY 9, 2017

To be sure, the directive, which allows banking customers across the consumer and corporate spectrum to choose third parties to assist with and manage financial activity, does not take effect until January 2018. Short for the Revised Payment Service Directive, PSD2 lifts banks’ total claim on customer account data and payment activities.

Data 135

Data Security social media Innovation 135

PYMNTS

OCTOBER 22, 2019

Stacey Madge, country manager and president of Visa Canada, said that Canada in general, and Toronto in specific, was an ideal launching ground for the first steps of She’s Next outside the United States because of an ideal confluence of facts emerging in the nation. Today (Oct.

social media 106

social media Tools Atlanta United States 106

PYMNTS

FEBRUARY 12, 2018

million subscribers to Birchbox’s million, and has a better organized social and content creation network built around its brand. So, what is an innovator to do when new kids come to claim territory? The question they need to answer now is how to stay ahead of all those ideas they inspired. Keep trying new things.

Branding 100

Branding social media Marketing Online 100

PYMNTS

JUNE 3, 2016

“It’s a huge anomaly,” said Small Business Administration Head of Innovation and Investment Mark Walsh, referencing the ability for startup founders to make it without venture capital. But experts agree that it’s not the norm. Check out who secured venture capital in our breakdown below. Enterprise Security.

Security 100

Security Data Analytics Capital 100

PYMNTS

JUNE 20, 2016

“The addition of Datalogix to the Oracle Data Cloud will provide data-driven marketers the most valuable targeting and measurement solution available,” said Omar Tawakol, Group Vice President and General Manager of Oracle Data Cloud. Solving Their Problem By Solving Social Media’s Problem.

Retail 101

Retail social media Data Software 101

PYMNTS

MARCH 25, 2019

While the competition part of the story is usually where the action is in payments and commerce – who’s ahead, who’s behind, who’s innovating, who’s imitating – sometimes the news isn’t about who is getting ahead, but who is working harder to get there. Instagram and PayPal Pair Up for Instacommerce.

Google 126

Google Data Apple Jacksonville 126

PYMNTS

APRIL 24, 2020

billion deal on Tuesday (April 21) for a minority stake in Indian telecom startup Reliance Jio , giving the social media giant a larger foothold in the region. The second, said Galit, is how in the wake of India’s digital-first initiative, the competition has been heightened between all of these global platform players in the country.

Payments 130

Payments social media Seattle Marketing 130

Insights on Business

JANUARY 10, 2017

And Blockbuster, which in 2004 had about 60,000 employees and more than 8,000 stores, was in bankruptcy by 2010 because Netflix and other on-demand video providers figured out how to deliver a much more convenient and rewarding experience. And data can be structured in databases or unstructured in social media and video.

Customer Experience 87

Customer Experience social media Video Innovation 87

William Mills

NOVEMBER 2, 2017

The conference featured four fun-packed days of keynotes, innovative talks, educational breakout sessions, hands-on lessons and tons of networking. With ninety percent of the information our brain stores being visual, it is important to have clear and high-quality images on social media when promoting content. Customer Hub.

Conference 40

Conference social media Tools Video 40

Independent Banker

FEBRUARY 24, 2016

Financial institutions are quickly rethinking how to engage the largest generation in American history and restructuring traditional banking processes, and it’s all centered on creating more accessible technology. Innovation in payments. One of the latest surveys from the investment management firm BlackRock Inc.

Millennials 70

Millennials San Francisco Bitcoin cryptocurrency 70

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!

Idaho 172

Idaho Community Industry Strategy 172

South State Correspondent

MARCH 15, 2023

While we wrote about the root cause of the failure of Silicon Valley Bank (SVB) HERE , the lessons of the current banking crisis go beyond interest rate risk management. 8) Deposit Impact of Social Media: SVB’s customer base and followers were highly active on Twitter and other social media properties.

social media 195

social media FDIC Branding Management 195