Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Trust in online platforms and social-media companies as providers of payments services is low.

social media 151

social media Millennials Online Fraud 151

CFPB Monitor

JULY 19, 2022

On July 13, 2022, the House Committee on Oversight and Reform, Subcommittee on National Security held a hearing entitled “Protecting Military Servicemembers and Veterans from Financial Scams and Fraud.” Malini Mithal testified that the FTC received over 200,000 reports of military fraud in 2021, totaling over $267 million in losses.

Fraud 78

Fraud National Security social media 78

PYMNTS

OCTOBER 1, 2020

Necessary ingredients of healthy international B2B commerce are dealt with in detail in PYMNTS’ new Merchants Guide To Navigating Global Payments Regulations done in collaboration with Ekata , which surveys the expanding global B2B payments landscape. under the GDPR. 3D Secure 2.0

Regional 130

Regional Regulation social media Security 130

PYMNTS

SEPTEMBER 30, 2020

Consumers and businesses have been moving online in recent years, and regulators from the European Union to the Middle East and North Africa (MENA) region have worked to keep up with this migration. Consumers’ changing views are prompting MENA financial authorities to reexamine how their present regulations handle online privacy.

Regulation 175

Regulation Data Regional Examples 175

NCR

JANUARY 4, 2018

There are many actions financial institutions can take to strengthen their defenses against fraud , such as equipping themselves with the latest machine learning and analytics solutions to identify threats before they have a major impact. The emotional implications of fraud. ” Optimizing customer engagement to fight fraud.

Fraud 72

Fraud social media ATM Groups 72

PYMNTS

JUNE 15, 2020

Attracting first-time patrons during the pandemic, when consumers are spending most of their time at home, has required enhanced online efforts, however, and review websites like Yelp have played a vital role. It’s a more personal experience than just us liking a guest’s post or sending out a check-in survey to ask how their experience was.”.

social media 132

social media Mobile Connecticut Online 132

PYMNTS

SEPTEMBER 16, 2019

At the Monday press conference, Arkansas Attorney General Leslie Rutledge said the AGs, across political parties and demographics, stand together to “protect the free market, protect competition and … the American consumer … against this online, search engine juggernaut.”. It is an investigation to determine the facts.

social media 122

social media Google Taxes Arkansas 122

PYMNTS

NOVEMBER 26, 2020

Recent research found that since the pandemic’s onset, 84 million Americans have looked for services online that they had previously sought out in person, and 75 percent say they expect to maintain some of these new habits once the health crisis ends. A key facet of this shift has been an increased reliance on mobile phones.

Security 174

Security social media Fraud Retail 174

FICO

JUNE 9, 2016

Millennials reward positive fraud outcomes. FICO’s latest research on consumer banking trends has revealed that 22% of US consumers will close an account after a fraud incident, while 29% of Millennials will close all accounts with that bank. This is a 100% increase on the number from our survey one year ago. with “Security.”.

Millennials 40

Millennials Fraud social media Survey 40

PYMNTS

JANUARY 6, 2017

It never takes long for cybercriminals to find new avenues to perpetrate fraud. Fraud On The Line. In the past, India wasn’t known for large-scale fraud, but that is changing. Ad Fraud Takes Center Stage. Like the old saying goes, when one door closes, a window opens.

Video 133

Video Fraud Security social media 133

FICO

FEBRUARY 7, 2018

Synthetic identities fraud is where new identities are made by blending elements from multiple individuals, making the uncovering of fraudulent transactions more complicated. At our recent annual FICO Asia Pacific Fraud Forum held in Bangkok, Thailand in October 2017, we surveyed 37 executives from financial institutions across the region.

social media 58

social media Fraud Survey Analytics 58

PYMNTS

AUGUST 9, 2018

In fact, email and online services accounted for 26 percent of phishing attacks last year, overtaking financial institutions (21 percent) as the top phishing target, the company said. Two thirds of those surveyed said they have been targeted by a scammer in the past three years. Marketers, too, are worried.

Survey 111

Survey social media Online Data 111

PYMNTS

MARCH 28, 2018

billion due to fraud in 2016, and a significant portion of that stems from chargeback fraud. According to LexisNexis , chargeback fraud accounts for 28 percent of all fraud that occurs at an eCommerce company, tied for first place with “ friendly fraud.” Researchers estimate U.S.

Security 110

Security Strategy Fraud Customer Experience 110

PYMNTS

MAY 6, 2019

That is what the latest data from analytics firm Ghost Data strongly indicated, anyway, as its survey of the site has found it is becoming one of the internet’s favorite breeding grounds for the illegal sale of counterfeit fashion items. That progress toward additional eCommerce functionality is likely to progress, according to the survey.

social media 123

social media Branding Survey Report 123

PYMNTS

FEBRUARY 20, 2019

19), Mastercard announced the launch of its Cybersecurity Toolkit for SMBs, an online resource developed in partnership with the Global Cyber Alliance (GCA) that provides entrepreneurs and business executives with guidance and tools to address the threat of cyberattacks on their companies. In a press release on Tuesday (Feb.

Resources 140

Resources social media Tools Policies 140

PYMNTS

OCTOBER 2, 2018

What would one say about a computer geek who said he could protect their online identity , and while doing do would make a bold move against the likes of Facebook and Google ? Technology that enables consumers to control their data as they shop, pay and perform other tasks online. As consumers become more cautious — cynical?

Data 189

Data Online Google social media 189

FICO

OCTOBER 21, 2020

A Cox Automotive report released in May 2020 shows how the pandemic is changing the car business, and found that two in three people surveyed are now more likely to purchase a vehicle completely online. How consumers are taking their online research of vehicles and financing to the next level, to close the transaction.

social media 52

social media Online Groups Customer Experience 52

NCR

FEBRUARY 12, 2018

Indeed, a recent survey by Accenture found that in the UK, the likes of online retailers, tech firms and social media companies have a lot of work to do if they are to convince customers to share their details.

social media 70

social media Innovation Meeting Data 70

Gonzobanker

OCTOBER 13, 2020

Account information and custom views Alerting (quick balance alerts, real-timeline alerts) Money movement (P2P, external transfers, bill payment, ACH) Account opening Loan origination Fraud controls Channel integration Communication and feedback Statements and reporting. Keep it simple with the number and phrasing of questions.

Strategy 158

Strategy Digital Banking Digital Strategies Mobile 158

South State Correspondent

OCTOBER 20, 2022

We don’t care if it is an ATM, a new branch design, a fraud database, a deposit account opening product, or a core system, time matters. Call or go online to change your address at Fidelity Bank, and you will receive a prompt with information about how to order new checks and/or update your loan insurance forms.

Policies 195

Policies Training Customer Experience Examples 195

NCR

JUNE 23, 2017

According to an Accenture survey , senior bank staff who participated believe their cyber security defenses are secure even though one-third of attempts by cybercriminals to breach banks are successful. Online fraud is one of the biggest challenges for the financial community. Varied Cyber Attacks. billion by 2020.

Fraud 45

Fraud Cyber Security social media Analytics 45

PYMNTS

DECEMBER 8, 2020

The holidays aren't always so cheery as the risk of fraud plagues consumers and retailers alike. With the pandemic accelerating a surge in eCommerce volumes, online fraud threats are at their peak, and everything from chargeback fraud to online product scams are dampening the holiday spirit. Corporate-Facing Fraud.

Fraud 178

Fraud Survey Philadelphia social media 178

FICO

OCTOBER 21, 2020

A Cox Automotive report released in May 2020 shows how the pandemic is changing the car business, and found that two in three people surveyed are now more likely to purchase a vehicle completely online. How consumers are taking their online research of vehicles and financing to the next level, to close the transaction.

social media 40

social media Online Groups Customer Experience 40

Banking 2020

SEPTEMBER 10, 2015

With more than 12,000 keyloggers in distribution, antivirus and anti-spyware aren’t enough to protect online activity from identity thieves. The technology protects everything from online transactions and network remote access to social media, personal and business information.

Cyber Security 40

Cyber Security Security Fraud Software 40

PYMNTS

NOVEMBER 17, 2020

That sets the stage for fraudsters to follow the money as consumers transact online — and steal a large chunk of that money. Panelists included Schalk Nolte , CEO of Entersekt ; Jen Martin , head of Fraud Operations at KeyBank ; and Karen Boyer, Fraud Intelligence Director, Financial Crimes at People’s United Bank.

Fraud 195

Fraud Mobile social media Security 195

Cisco

MAY 29, 2019

Yet surprisingly, in a recent Celent survey of 13 major mobile account opening tools, abandonment reminders were rarely employed, even when contact information was captured early in the process. Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

JULY 14, 2017

Among 144 countries surveyed, Kenya ranked 45 th. Only 14 percent had a detailed and tested plan in place, according to a PolicyBee survey. Nuance, a major voice and language tool provider, just got its sites and doctor dictation service eScription back online last Sunday. Singapore topped the list, followed by the U.S.

Operations 118

Operations Study social media Security 118

PYMNTS

MAY 22, 2018

In short, the surrender of more personal data online leads to more convenience. Reuters/Ipsos also found that 51 percent of survey respondents check the social media platform “continuously throughout the day,” and that 78 percent check Facebook at least once per week.

Data 112

Data social media Security Retail 112

Cisco

MAY 29, 2019

Yet surprisingly, in a recent Celent survey of 13 major mobile account opening tools, abandonment reminders were rarely employed, even when contact information was captured early in the process. Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

OCTOBER 28, 2016

The Fed yesterday announced the formation of its Payments Security task force and has launched an online survey to collect comments on payment identity management, and data protection. That survey is open till Nov. faster – with 500 members)) and security (e.g. more and better (160).

Google 100

Google Video social media Security 100

PYMNTS

JANUARY 14, 2021

Another 20 percent of addresses typed into online forms contain errors , such as misspelled street names and ZIP codes. One survey determined that 19 percent of failed deliveries stem from erroneous delivery addresses, for example, and 66 percent of respondents cited address accuracy as key to their business operations.

Analytics 170

Analytics Data Study Millennials 170

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. With much banking moving online or to smartphones, interactions with customers can be less frequent. Use social media to build trust. Focus on community.

Community 139

Community Community Bank social media Security 139

PYMNTS

JUNE 1, 2017

Is your information secure online? Every year, the company does a consumer confidence survey (this year conducted by Harris Poll and Nielsen) and publishes the results in an e-book. RSA’s suite can work in tandem with any anti-fraud tools an organization already uses, providing even greater protection for customers. “At

Security 180

Security Report Fraud social media 180

PYMNTS

NOVEMBER 16, 2018

All the data submitted and left behind online by users serves to give software ever-more information about how specific consumers browse, shop, buy, pay and transact (all of which go a long way to helping prevent fraud, of course). percent use the tech to fight internal fraud. That’s the promise. The report found that 81.8

Fraud 108

Fraud United States Data Technology 108

FICO

AUGUST 28, 2020

Our recent survey found that only 40 percent of people are prepared to use username and passwords for security, while password management causes people real problems. 24 percent have had to abandon online purchases because they forgot their password. Plus, consumers don’t like passwords as a security measure. Biometric Authentication.

Management 52

Management Security Cyber Security social media 52

FICO

JUNE 8, 2023

Even if I’m a dealer and want to do 100% financing upfront and online, there is effectively no way to transparently provide every facet of the financing experience. As a result, there is growing need for fraud protection for transactions around financing, ownership changes and around OTA updates. Steve: 100%.

Data 52

Data Industry Examples Retail 52

Gonzobanker

DECEMBER 22, 2015

No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond). Jill’s use of Twitter is a model for any bank CEO looking to engage on social media. Online Relationship Builder (ORB) from Alkami. Freudian Slip Award.

Community Bank 60

Community Bank Apple Community Technology 60