PYMNTS

NOVEMBER 17, 2020

Not only are many account holders visiting brick-and-mortar branches less often than they did before the pandemic, but many are also more reliant on digital banking channels — particularly mobile banking apps — than they have ever been. percent more likely to use mobile banking apps now than they were in 2019, and 51.1

UX 234

UX Mobile Data United States 234

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Improving customer experiences was not the sole focus of 3DS 2.0’s The changes also include enhanced fraud protections for merchants. Mobile movements. percent of consumers now prefer to bank via mobile apps.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

SEPTEMBER 19, 2019

Many organizations are thus tapping into advanced, unsupervised learning technologies — which provide opportunities to reduce financial fraud as detection becomes smarter and machine learning more robust — like artificial intelligence (AI) for assistance. The High Costs Of Fraud . Getting AI Security Right .

Fraud 128

Fraud Security System Data 128

PYMNTS

JUNE 16, 2017

TeleSign , the world’s first end-to-end communications platform as a service, announced new iOS capabilities for its mobile app verification service, App Verify. TeleSign’s Fraud Report found that 64 percent of companies prioritize smooth and simple user registration and account verification over cyber security needs.

Fraud 100

Fraud Cyber Security User Experience Security 100

PYMNTS

NOVEMBER 12, 2019

This is just one example of how the explosion of data can increase a company’s fraud vulnerabilities, but can also provide a solution if captured and utilized. Current and Future State of Fraud. Companies fighting fraud are failing to tap into unstructured data. Anti-fraud efforts are not the only potential benefits , however.

Fraud 100

Fraud Data Tools User Experience 100

PYMNTS

MARCH 14, 2017

A new report by Global Market Insights reveals that the market size for mobile POS terminals will gain significant growth in the coming years, with a compound annual growth rate (CAGR) of more than 19 percent from 2016 to 2023. According to a press release , the POS Terminal Industry is expected to be valued at $103.52

Retail 164

Retail Mobile Marketing Samsung 164

PYMNTS

JUNE 10, 2020

The need to stay at home and minimize person-to-person contact during the COVID-19 pandemic has pushed mobile banking use into overdrive. Customers are unable or unwilling to visit bank branches, instead using apps to conduct their financial activities and generating an 85 percent rise in mobile banking activity in April.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

APRIL 3, 2018

How to bring mobile banking to the realm of the spoken word – beyond the mere recitation of account data, beyond call and response? It’s about juggling bills, planning, investing, saving and, in this day and age, guarding against fraud. It’s not online banking, it’s not mobile banking, it’s a digital user experience,” he said.

Mobile 124

Mobile Fraud New Mexico Examples 124

PYMNTS

OCTOBER 3, 2018

With our new NTAG 424 DNA tag chips, we are raising the standard for trusted product authentication while enabling a new world of unique mobile user experiences for products in just about any industry vertical.”. What’s more, manufacturers will benefit from providing a secure and personalized mobile user experience.

User Experience 135

User Experience Security Fraud Leadership 135

PYMNTS

SEPTEMBER 13, 2019

Rampant data breaches have left consumers on edge about digital fraud. They are not only anxious that their personally identifiable information may be compromised, but also skeptical that their financial institutions (FIs) would be able to spot fraud when it happens. percent) or using mobile card controls (63.5 Similarly, 54.1

Fraud 166

Fraud Mobile Digital Banking Security 166

PYMNTS

DECEMBER 26, 2016

Here is the response from Sarah Clark, general manager, identity, Mitek … Payments 2016: The Year Mobile, Biometrics And Trust Converged. As payments continue their digital and mobile transformation, 2016 became the year that new methods of identity verification and authentication in the mobile channel became critical to success.

Mobile 109

Mobile Payments eBook User Experience 109

PYMNTS

OCTOBER 26, 2016

But while merchants have now had more than a year to adjust to the new technology, retailers still lag behind when it comes to chip card adoption, causing frustration and confusion for consumers, even with chip-based cards decreasing counterfeit fraud by 60 percent, according to Mastercard. Mobile security on the move.

Security 100

Security Mobile Las Vegas User Experience 100

PYMNTS

APRIL 22, 2020

Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. New account fraud is a significant problem for FIs, with 48 percent of values generated from fraud attempts coming from accounts that have only been open for one day, according to a recent report.

Security 133

Security Data Fraud Tools 133

PYMNTS

NOVEMBER 13, 2020

Research suggests that mobile-based services could provide a more budget-friendly way of delivering cross-border transfers, and numerous FIs and nonfinancial firms are eager to provide such offerings to make themselves more compelling to customers.”. Fraud is another consideration.

Payments 259

Payments User Experience Meeting System 259

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. The pandemic has paved the way for fraudsters to try new avenues of attack, and is laying bare the limitations of the fraud prevention tools currently deployed.

Fraud 208

Fraud Examples Data Tools 208

FICO

DECEMBER 20, 2022

5 Ways Digital Payments Will Change FIs and Fraud in 2023. Financial institutions (FIs) are not letting fraud trends like scams fade into background noise, but fraud awareness is rising among customers and both the banks and customers are eager to mitigate as much as possible. FICO Admin. Tue, 07/02/2019 - 02:45. by TJ Horan.

Fraud 52

Fraud Payments South Carolina Compliance 52

PYMNTS

JUNE 10, 2016

Companies like Passport create custom mobile platforms for cities and other municipalities that enable drivers to pay parking fees, commuters to pay mass transit fares, wayward parkers to pay enforcement fines and more, all from their smartphones. Our only reason for this business is mobile payments,” he said. “Our

Mobile 100

Mobile Payments Training Wisconsin 100

PYMNTS

DECEMBER 12, 2016

As to how mobile changes gifting, Jain noted that mobile has “absolutely brought a whole new dimension to gifting. And, he noted, the integration of things like location-based services can remind these users of when to use their gift cards. Mobile technology has also helped to make the transactions more secure, continued Jain.

Cards 100

Cards Mobile Branding Retail 100

PYMNTS

FEBRUARY 28, 2019

Platforms need to pay careful attention to fraud across dozens of markets, meaning the ability to detect and manage fraud will only become more crucial as the sharing economy grows. Airbnb on Payments, User Friction and Security Challenges in a Global Market. Read these and the rest of the latest headlines in the Tracker.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

DECEMBER 3, 2019

Banks and credit unions (CUs), at least in North America, have not usually been at the forefront of rich consumer experiences and engagement, but the rise of mobile payments and mobile banking services is starting to alter that reality, he noted. A recent PYMNTS study of 1,037 mobile-using consumers in the U.S.

Mobile 137

Mobile social media Millennials Exercises 137

PYMNTS

OCTOBER 22, 2020

In addition, we developed an array of new DIY servicing capabilities, including enhanced functionality to facilitate payments, report fraud and send past-due notifications. In addition, we implemented several fraud detection enhancements that we deemed critical amid customers’ increased eCommerce spending.

How To 130

How To Fraud User Experience Cards 130

PYMNTS

OCTOBER 19, 2020

Entrust noted that Sigma’s products “deliver a seamless user experience across the issuance process for desktop and mobile printing needs.” The company added that Sigma “eliminates the frustrations of printer setup (with) an out-of-the-box implementation that takes less than 30 minutes for users to begin issuing identities."

Security 245

Security System Cards Minneapolis 245

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

OCTOBER 2, 2018

Squeezed out of tried-and-true methods of card fraud (thanks in no small part to EMV), the fraudsters are eyeing how to interfere with the money that firms legitimately send in the course of normal, daily business life. Among the more prevalent criminal methods focused on business, according to Divitt: new relationship fraud.

Fraud 149

Fraud Course System Big Data 149

PYMNTS

DECEMBER 12, 2018

Financial institutions are in the midst of becoming more mobile, with many of those legacy operations opting to — or at least considering — working more closely with FinTech providers to upgrade services, retain customers and acquire new ones. The debut of 5G promises to add another tool that can aid such efforts. Latency Advantages.

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

OCTOBER 18, 2019

Pay by Bank app offers a best-in-class digital payment solution that optimizes user experience while making transactions more secure and reducing fraud,” said Suren Nawalkar, senior vice president of consumer applications at Mastercard. Pay by Bank app (PbBa) — created by Vocalink, a Mastercard company — leverages the U.K.’s

Retail 116

Retail User Experience ATM Security 116

PYMNTS

JULY 17, 2019

Firms must soon put more stringent fraud decisioning processes in place, and strong customer authentication (SCA) protocols must be built into checkout flows for online transactions that begin in Europe. Excellent user experiences inspire consumer trust, and is the path to the ‘trusted beneficiary’ status under PSD2,” he said.

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

JUNE 11, 2019

When it comes to authentication, customers largely prioritize convenience over safety, exposing them to fraud, and putting pressure on merchants and financial institutions (FIs) to offer convenient user experiences without compromising security. Developments from around the Digital Identity World.

Online 145

Online blockchain social media Security 145

PYMNTS

MARCH 30, 2017

Mastercard announced that it has entered into an agreement to acquire NuData Security, a global technology company that helps businesses prevent online and mobile fraud using session and biometric indicators. Terms of the deal were not disclosed.

Security 100

Security User Experience Fraud Online 100

Perficient

JANUARY 16, 2023

This may require a data transfer to a bank that will underwrite the credit or credit card or payment, leaving the non-financial firm with increased sales, but no credit, fraud, or payment risk. .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JUNE 24, 2019

Financial institutions are constantly on the hunt for an edge when it comes to mobile banking and other innovations, and that’s playing out with new, emerging 5G mobile network technology. As that mobile technology gets closer to mainstream introduction, the potential 5G ecosystem for FinTech and mobile banking is gaining clarity.

Mobile 116

Mobile Fintech Technology Analysis 116

PYMNTS

NOVEMBER 23, 2020

Here again, the sense is that established banks and FIs are quickly losing their comfortable lead as businesses leap into payment innovations – from instant to mobile – to meet imminent needs. Even B2B payments now need to be delivered with a better user experience, and much work remains. It's still there, but you don't hear it.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

JULY 2, 2020

Less than 30 percent of credit union decision-makers say their CUs prioritized loyalty innovations in the past three years, however, ranking the priority behind fraud management, real-time payments, digital wallets and other initiatives. percent from CUs with no loyalty innovation track record.

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

MARCH 24, 2020

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? percent of consumers who use these apps are dissatisfied with them.

UX 150

UX User Experience Survey Meeting 150

Insights on Business

MARCH 26, 2018

A digital reinvention is underway in financial services, driven by the need for fraud prevention, personalized customer service, and the ability to keep pace with massive amounts of new regulations. Financial institutions’ customers demand personalized experience driven by analytics and artificial intelligence, and it has to be mobile.

User Experience 135

User Experience Compliance Maine Regulation 135

Gonzobanker

MARCH 28, 2024

While the mobile banking revolution has been going on for more than 15 years, most bank and credit union executives report that they are still only partially through their digital transformation. What they can find is the right partner to fulfill their strategic needs.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

JULY 3, 2020

Forward-thinking CUs are already on top of the situation and have been digitally transforming operations from back-end automation to mobile apps that delight and satisfy members. Thirty percent said their CUs released user experience innovations during this timeframe as well, up from 20.8

Innovation 154

Innovation User Experience Tools Technology 154