Remove Financial Technology Remove Technology Remove User Experience Remove UX
article thumbnail

User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

article thumbnail

Fintech with The Jetsons at FinovateFall 2016

Fintech Labs Insights

We’ve seen authentication strategies evolve from a simple username and password to biometric technologies that leverage voice, behavioral, and facial recognition, as well as device tokenization and Touch ID to help banks increase security while decrease friction for end consumers. Still don’t have your ticket to FinovateFall?

Fintech 12
article thumbnail

Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Mentions of chatbots in earnings calls and press releases skyrocketed, and for many, it seemed that chatbots might be the next big disruptive technology. The important chatbots of 2019 aren’t all-knowing virtual butlers; they’re highly targeted applications of conversational technology. Table of Contents. Get the full report.