PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. “But

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

NOVEMBER 20, 2018

For fitness aficionados and those just looking to get in a workout, several online platforms have emerged to help them bring home the gym experience. But NEOU Co-founder Nathan Forster found that existing offerings forced consumers to buy expensive equipment and lacked a great user experience. “I

Online 108

Online New York City User Experience social media 108

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. This is an area where speed-to-market competition will be important. #3.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

FICO

MARCH 6, 2020

At FICO, I am responsible for planning and implementing growth strategies to develop new markets, and the expansion of our compliance business globally. Financial crimes compliance has often been seen as a mere cost-center activity, and a “check-the-box” exercise to keep auditors and regulators satisfied. What do you do?

Compliance 81

Compliance Technology Fraud Analytics 81

CB Insights

OCTOBER 31, 2017

The Pivot : We came up with a fresh take on the plethora of AR-style apps that create visual effects based on face detection and tracking… [Poor user experience] had a big impact on our retention metrics. Three notable excerpts: First Attempts : Blin.gy We needed 40% day-one returns and were closer to 25%. The clock kept ticking.

Company 78

Company US San Francisco Capital 78

CB Insights

OCTOBER 31, 2019

Customer journey: Using chat to get people from online to brick-and-mortar. The app provides a “toolkit” of exercises designed for purposes like focusing while overwhelmed, managing conflict, and relaxation. One issue for many e-commerce retailers is that user experience challenges can make online shopping a frustrating experience.

Industry 78

Industry Examples Tools Retail 78