PYMNTS

JANUARY 9, 2019

Retailers raked in more than $850 billion during the 2018 holiday season, marking the fastest holiday retail sales growth seen in the past six years. Luxury retailers have been slower to move online than some other retailers, but the impact of online sales in this industry can already be seen.

Fraud 109

Fraud Retail Security Online 109

PYMNTS

MARCH 24, 2017

They say an ounce of prevention is worth a ton of cure — and nowhere is that more apparent that in the world on buying and selling online. No matter what the retailer sells, the goal is to find the problem before it becomes a problem and hopefully stamp it out. speed, reliability) of their online services.

Online 102

Online Data User Experience Retail 102

PYMNTS

SEPTEMBER 22, 2020

Consumer packaged goods (CPG) – which just four years ago had only a 1 percent penetration rate online – are capturing the digital shift in a dramatic way during the pandemic. As the crisis pushed online grocery into exponential growth during the crisis, CPG companies are finally starting to sell and advertise online.

Company 140

Company Capital Resources Retail 140

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. percent for online and 1.4 percent) compared to the top 30 merchants (0.8

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

FEBRUARY 4, 2020

Consumer spending hit a record $880 billion in Q4 2019, thanks to online sales making up 15 percent of total expenditure — higher than ever recorded — and smooth eCommerce checkouts. PYMNTS has been studying the online checkout feature offerings of leading retailers in its Checkout Conversion Index series since 2015.

Report 155

Report Policies Retail Online 155

Perficient

FEBRUARY 18, 2021

However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

MARCH 9, 2017

Burkhart will be one of many innovator CEOs on Innovation Project’s The Future Meets The Present Right Now: Can Retail Keep Pace? Skyler Fernandes and current Proudwork CEO — former Rakuten.com CEO — Fumio Kobayashi to discuss the rapidly resetting world of retail — and what merchants can do other than just “going digital.”.

Retail 101

Retail How To User Experience Innovation 101

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. These extensions will only be granted to a select few retailers, however. About the Tracker.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

DECEMBER 31, 2020

percent made voice-assisted purchases while shopping for groceries or retail goods in the last 24 hours. 35 percent of retail businesses have experienced an increase in demand. percent more B2C merchants than B2B merchants offer discounts, for example, and 11.1 percent made purchases via mobile in the last 24 hours.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

MARCH 24, 2017

Whether in online marketplaces or in the brick-and-mortar space, the best merchants want to make shopping an easier experience for their customers. The same goals apply to brick-and-mortar retailers that are determined to get shoppers to become loyal customers. For retailers, that’s a big problem.”.

Online 113

Online Retail Technology Company 113

Perficient

JUNE 24, 2023

While Optimizely is used as an example, the concepts discussed can apply to other digital experience tools as well. Companies can make it easier to connect systems, simplify processes, and learn from data-driven decision-making if they keep up with changes in technology and platforms.

Tools 251

Tools Digital Strategies Analytics System 251

PYMNTS

JUNE 17, 2019

has been instrumental through the Competition and Markets authority (CMA) in creating an enabling environment through setting a common standard for nine retail banks. In Citi’s case, one such example is friction-free payment offerings that reflect the evolving demands of both individual consumers and corporate banking clients.

User Experience 196

User Experience Examples Innovation Cards 196

Celent Banking

NOVEMBER 11, 2014

However, I believe that there is a great opportunity for certain wearable devices to provide strong authentication and enhance the user experience ( see this blog entry ). Examples are starting to trickle out: RBC recently announced that it has partnered up with a firm called Bionym. Sounds pretty cool to me!

User Experience 207

User Experience Conference Video Online 207

Perficient

JANUARY 16, 2023

Before we get into some of the more obscure and complex examples, let’s make sure we all agree on what the term embedded finance means. Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . What is Embedded Finance? . Embedded Finance and Blockchain .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JULY 6, 2020

“This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience. million individuals currently hold streaming, education and training, digital media or consumer retail product subscriptions, but 27.4 Approximately 167.1 million – 16.4

User Experience 144

User Experience Training Examples Survey 144

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

Gonzobanker

MARCH 28, 2024

A key aspect of digital transformation centers around which retail and business digital platforms an institution will place its faith in for future growth and customer retention. For example, does the institution want a unified experience for consumers and small businesses to differentiate from competitors?

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

Perficient

AUGUST 20, 2020

The advent of COVID-19 has only accelerated that trend, as people spend more and more time online. B2B Players Can’t Offer B2C Experiences (Or Can They?). Lack of Unique Content (for Manufacturers and Retailers). Over the past five years, SEO has become an increasingly more important channel for acquiring new customers.

Google 452

Google Examples Trends Tools 452

PYMNTS

JANUARY 9, 2020

For example, 40 percent of Generation Z shoppers would rather have a fast, effortless checkout experience than a coupon. In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. In the webinar scheduled for Jan. Retooling the Approach.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

OCTOBER 25, 2020

Verizon and Microsoft have teamed up to accelerate the delivery of private 5G networks for businesses, announcing a collaboration they said will transform the retail, transportation, logistics, manufacturing and healthcare industries. Samsung’s View. The race to build out the next-gen network is also accelerating, as seen in the recent $6.6

Technology 257

Technology Samsung Mobile United States 257

PYMNTS

APRIL 24, 2020

. COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members.

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

JANUARY 28, 2021

There’s no denying that consumers of all ages are increasingly comfortable shopping online, but when it comes to younger, digitally native customers, it turns out they’re also increasingly comfortable selling online, too. Resale Versus Rental. “I But it wasn’t always that way.

Strategy 192

Strategy Branding Mississippi Comparison 192

PYMNTS

FEBRUARY 12, 2019

The ideal — the goal of ongoing work across much of the digital payments and commerce industries — is to join two related, but distinct, tasks in the hopes of bringing more security and convenience to financial and retail transactions. That resulted in a quite fractured user experience, and inconsistent user experiences.”.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

JANUARY 9, 2020

For one change, that form of retail is expanding to include new and fresh areas, which includes cars and trucks. Automotive sales are increasingly going digital – and more consumers are buying more used products of all types online. BMW , for example, has launched a pilot in Tennessee dubbed Access by BMW.

Nashville 130

Nashville Tennessee Philadelphia Video 130

PYMNTS

JUNE 22, 2020

Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. Credit and debit card penetration in markets like Mexico is still low compared to the U.S.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

DECEMBER 7, 2020

Just 27 percent of companies assess the behaviors of shoppers who fail to complete sales, for example, while 45 percent of merchants cannot pinpoint the genders of potential customers who abandon carts. In fact, 75 percent of consumers prefer to order online.”. percent — just six in 10,000 orders.

Tools 142

Tools User Experience Security New York 142

PYMNTS

DECEMBER 4, 2018

Take, for example, Uber’s recently announced four-tier loyalty program tied to Uber POOL and Uber Eats, which will eventually extend to bikes and scooters. Services offered include price protection and free food delivery, once users reach certain spending thresholds. “We The Millennials Cometh. There’s a wrinkle here, though.

Payments 191

Payments Millennials Cards Course 191

PYMNTS

APRIL 7, 2017

Amazon recently focused a bit of attention on smoothing out one of the rougher patches marring user experience and accessibility. Amazon recently fixed an early point of friction: the requirement that users enable Alexa’s skills via smartphone or web browser before they can use them. Here’s what we mean.

Google 101

Google User Experience Apple Retail 101

PYMNTS

MAY 26, 2017

The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer. PYMNTS: Can you show me some data or proof points on how the company has helped retailers? Please provide some client examples.

Branding 103

Branding Community Survey Data 103

PYMNTS

OCTOBER 1, 2020

This development could have broad implications for the use of loyalty points at a time when air travel, for example, is off the table. We've seen transactions happening at major online stores such as Amazon or even Apple, but also mom-and-pop shops [and] the corner bar. a seamless omnichannel experience.”. My Rewards 2.0

Apple 233

Apple Trends America Strategy 233

PYMNTS

OCTOBER 24, 2016

According to a recent survey by the Interactive Advertising Bureau, 75 percent of mobile device users from 19 countries said they had made an online purchase via a smartphone or tablet in the past six months. One approach retailers can take to cut down on checkout disengagement is through the use of mobile wallets.

UX 100

UX Mobile Apple Trends 100

Gonzobanker

MARCH 13, 2018

Well-documented, user-vetted, and clearly defined future state process and business requirements should be the basis for technology investment decisions. The Importance of the User Experience. Consumerizing the commercial customer experience—i.e., The Need for a Unified Data Strategy.

Lending 60

Lending Technology User Experience Data 60

PYMNTS

AUGUST 24, 2017

In this case, though, that upgrade comes to a security protocol designed to strengthen security around online credit card transactions, but which has seen little change since its inception 17 years ago. Of course, a streamlined user experience and mobile-first approach will encourage adoption, as well.

Security 102

Security CA User Experience Mobile 102

PYMNTS

OCTOBER 29, 2020

Consumers have left the stores and moved online to shop and pay, and businesses have been quick to follow. This rapid expansion has created an unprecedented need for merchants to optimize their payment operations in a way that is cost-effective and has the potential to enhance user experience.

Payments 109

Payments Analysis Operations Resources 109

PYMNTS

JULY 27, 2016

To really optimize checkout online is hard, because we are talking about both user experience and design — somehow having a really simple checkout experience, while giving the consumer as much flexibility as they want,” Scott Fitzgerald , SVP at BlueSnap , recently told Karen Webster during a live digital discussion on this topic.

Online 100

Online Strategy Mobile Data 100

PYMNTS

JANUARY 15, 2019

… will accelerate the expansion of our delivery network and amplify our diner acquisition efforts, raising consumer awareness of online ordering and driving more volume for all restaurants across our platform.” If diners want to make a dish vegetarian, for example, they can swap out beef for beans in the Crunchwrap Supreme.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

MARCH 20, 2017

What we learned was that scaling with a model built on selling local experiences was extremely difficult, and so we decided to pivot to a model based on sourcing and selling new to market — unique and well-designed products we’d love to buy ourselves. PYMNTS: How does Touch of Modern work from a member’s perspective?

Mobile 101

Mobile Resources Retail US 101