PYMNTS

NOVEMBER 26, 2019

PYMNTS’ Credit Union Innovation Index found that CU members may not prioritize the latest technologies as much as bank and FinTech customers do, but they still value easy-to-use mobile apps and online capabilities. SAFE has been delivering on-demand experiences since 2016, when it launched a targeted marketing function on its mobile app.

Marketing 131

Marketing Sacramento Data Mobile 131

PYMNTS

NOVEMBER 19, 2020

With new digital business models rapidly evolving, sell-side organizations must prioritize a seamless experience for their clients at the very first moment of interaction. There are many ways that onboarding a new B2B customer can be a headache for suppliers that sell goods and services online. Onboarding Optimization.

Payments 263

Payments User Experience Online Strategy 263

Perficient

FEBRUARY 18, 2021

However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

SEPTEMBER 22, 2020

Consumer packaged goods (CPG) – which just four years ago had only a 1 percent penetration rate online – are capturing the digital shift in a dramatic way during the pandemic. As the crisis pushed online grocery into exponential growth during the crisis, CPG companies are finally starting to sell and advertise online.

Company 140

Company Capital Resources Retail 140

PYMNTS

MARCH 17, 2020

For example, LVMH, which owns high-end brands Louis Vuitton, Fendi and others, announced it will produce large quantities of hydroalcoholic gels for use by health authorities. Companies must remember that if they only define themselves as luxury through expensive prices and beautiful designs, they will quickly be out of the market.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

NOVEMBER 23, 2020

That’s a silly simplification of the very serious matter of what AI is doing for the restaurant sector, among others, as online ordering becomes a way of life and not just a lockdown relic. Businesses rapidly embraced digital solutions in 2020 as shopping (and eating) moved online while everyone hid out indoors.

Mobile 289

Mobile Boston Fraud Colorado 289

Perficient

AUGUST 20, 2020

The advent of COVID-19 has only accelerated that trend, as people spend more and more time online. B2B Players Can’t Offer B2C Experiences (Or Can They?). Adapting to New Market Conditions. There can be a knowledge gap throughout your marketing and development teams. Developing an SEO Strategy.

Google 452

Google Examples Trends Tools 452

PYMNTS

JUNE 17, 2019

has been instrumental through the Competition and Markets authority (CMA) in creating an enabling environment through setting a common standard for nine retail banks. In Citi’s case, one such example is friction-free payment offerings that reflect the evolving demands of both individual consumers and corporate banking clients.

User Experience 196

User Experience Examples Innovation Cards 196

PYMNTS

NOVEMBER 10, 2020

Consumers across the globe are primarily going online to shop and pay for everything from clothing to electronics and groceries due to the pandemic, with digital product sellers among the most likely eTailers to see their sales increase. Offering guarantee or refund policies helps instill a sense of trust in online shoppers.

Data 193

Data Policies Examples User Experience 193

PYMNTS

SEPTEMBER 29, 2020

Consumers around the globe have moved their purchasing online during the pandemic, and those in the Middle East and North Africa (MENA) region are no exception. The true change merchants are facing is not in trying to stay on top of a spike in online users. Online Payments Drive Privacy Concerns.

Payments 172

Payments Regulation Online Retail 172

PYMNTS

DECEMBER 26, 2016

Payments 2016: The Year Of Online And In-Store Convergence Via Mobile. Because of this, there’d been a nebulous — at best — market on both the merchant and consumer side. Perhaps it wasn’t the huge breakout vendors had been predicting, but a significant start with traction in the market. The reason?

Mobile 125

Mobile Online eBook Payments 125

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

MyBankTracker

NOVEMBER 30, 2020

Trading stocks online is a convenient way to build an investment portfolio. Fortunately, many online brokerages now offer commission-free trades for stocks and exchange-traded funds. Fortunately, many online brokerages now offer commission-free trades for stocks and exchange-traded funds. You can do so without account fees.

Online 52

Online Tools cryptocurrency Mobile 52

PYMNTS

FEBRUARY 4, 2020

Consumer spending hit a record $880 billion in Q4 2019, thanks to online sales making up 15 percent of total expenditure — higher than ever recorded — and smooth eCommerce checkouts. PYMNTS has been studying the online checkout feature offerings of leading retailers in its Checkout Conversion Index series since 2015.

Report 155

Report Policies Retail Online 155

PYMNTS

JUNE 22, 2020

Many businesses today see selling products in new markets as a growth opportunity. Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. Appealing to a wider array of customers within the U.S.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

SEPTEMBER 15, 2020

Necessity being the mother of invention, consumers rapidly reset their lives around digital across the board — from working to shopping to learning to managing their financial lives online. Kikkeri said the pandemic’s shift in consumer behavior isn’t the only big change to the market that has recently appeared on the horizon.

Fintech 224

Fintech Idaho Apple Google 224

PYMNTS

JULY 29, 2020

Consumers’ affinity for online banking solutions, especially mobile banking, is far from new. This represents a challenge for the banking sector, as financial institutions (FIs) including community banks and credit unions (CUs) have to both manage the negative impacts of the current crisis and keep online service seamless.

Tools 167

Tools Mobile Online United States 167

PYMNTS

JUNE 29, 2020

The reboot simply means accepting the market dynamics of the pandemic, understanding that some of them may be permanent and acting accordingly. There’s no better example of the reboot in action than Nike. Limit the amount of online partnerships for sales and marketing so that consumers will have to enter an exclusive ecosystem.

Retail 203

Retail User Experience Examples Training 203

PYMNTS

JULY 1, 2020

“Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

OCTOBER 25, 2020

For example, the companies pointed to the benefits that private 5G networks would bring to health providers who could use the increased speed and security to enable artificial intelligence (AI) capabilities and seamless sharing of large files to improve patient care. Samsung’s View. The 5G Killer App Debate.

Technology 257

Technology Samsung Mobile United States 257

PYMNTS

MARCH 26, 2020

Often, these smaller FIs are inundated with projects that are specific to the legacy products they have offered to the market, said Davis. Davis pointed to Amazon Go as one example, where payments truly are frictionless and are part of the overall commerce experience.

Community 247

Community Community Bank Mobile Cards 247

PYMNTS

JANUARY 26, 2017

Catching the customer’s eye in the hopes of drawing them onto a retail site where they will hopefully be inspired to buy something (or at least look at an ad that will later impel them to buy something) has been a hallmark of digital marketing since the first moment there was a digital space in which to market. So what is their secret?

User Experience 100

User Experience UX Data Marketing 100

PYMNTS

SEPTEMBER 9, 2019

Such legal betting promises to keep consumer experiences centered around pro football in the U.S. Driven by the prevalence of smartphones and availability of mobile applications to enable online gamers to embrace real-time payments, FIS is anticipating the trend to soar by 2022 as digital wallets become the preferred method worldwide.”.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

MAY 16, 2019

trillion valuation , as corporate buyers begin to demand the same online purchase experience in their professional lives that they have in their personal lives. “What we see is that there isn’t really a cookie-cutter way to address the B2B market.” The B2B eCommerce landscape is nearing a $1.8

Online 178

Online User Experience Operations Technology 178

PYMNTS

DECEMBER 10, 2020

Onboarding corporate customers for business accounts, for example, can take even as long as one month, and these lengthy waits are quite costly for large FIs, amounting to more than $500 million annually spent on due diligence. Online account openings increased by as much as 15 percent when social distancing mandates were implemented.

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

SEPTEMBER 15, 2020

In the September Digital Identity Tracker® , PYMNTS explores how sharing economy providers are investing in digital identity verification technologies to protect their users and why trust begins with a seamless onboarding experience. Around The Digital Identity Ecosystem.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

DECEMBER 13, 2018

Many members first engage with their CU through its website or other online portal. In recent weeks, some CUs have stepped up efforts to make their online offerings more accessible to disabled users. Meanwhile, another partnership could change the way users engage with a CU’s network of ATMs.

Regulation 135

Regulation South Dakota ATM New York City 135

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. This is an area where speed-to-market competition will be important. #3.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

JANUARY 28, 2021

There’s no denying that consumers of all ages are increasingly comfortable shopping online, but when it comes to younger, digitally native customers, it turns out they’re also increasingly comfortable selling online, too. So, we think a lot about, like, ‘How can we truly be everything for everyone?’” Oates said.

Strategy 192

Strategy Branding Mississippi Comparison 192

PYMNTS

SEPTEMBER 19, 2019

Digital payments volume is increasing as emerging technologies enable more seamless online transaction experiences for consumers and businesses. percent of digital platforms consider false positives to be key conversion process friction points, a major problem for online companies. A recent study found that 60.8

Fraud 128

Fraud Security System Data 128

PYMNTS

FEBRUARY 12, 2019

For example, a person seeking to open a bank account traditionally proves identity via a government-issued ID document (one with a picture of themselves on it). That resulted in a quite fractured user experience, and inconsistent user experiences.”. Face Familiarity. That’s where facial recognition could come in.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. because it would impact the user interface and user experience, and thus, the production process.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

OCTOBER 1, 2020

For example, his firm’s research found that some 57 percent of customers are pretty sure they aren’t getting the same level of products or services that their banks’ wealthy customers receive — and they may not be entirely wrong. However, One is hoping it can fix that. What A Better Bundle Looks Like For Middle-Income Consumers .

Cards 284

Cards Meeting User Experience Examples 284

PYMNTS

DECEMBER 7, 2020

Just 27 percent of companies assess the behaviors of shoppers who fail to complete sales, for example, while 45 percent of merchants cannot pinpoint the genders of potential customers who abandon carts. In fact, 75 percent of consumers prefer to order online.”. percent — just six in 10,000 orders.

Tools 142

Tools User Experience Security New York 142

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

NCR

DECEMBER 27, 2015

CNP fraud is one of the major challenges facing the ecommerce market and one that is set to affect millions of people every year. Indeed, many consumers are already pessimistic about their chances of avoiding fraud as online payments become more common. The rise of dynamic CVVs. ” The future of card payments?

Fraud 40

Fraud Online Cards Security 40