eBook Regulation Technology UX 
FICO
MARCH 1, 2022
Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Be fascinated by your customers, not your technology. Digital lift-and-shift is not a strategy! Friction – not inherently good or evil.
FICO
FEBRUARY 12, 2023
His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook. It’s difficult, but embracing new technology means that we have the opportunity – nay, the imperative – to focus on humanizing the customer experience. Read the full customer development post 4.
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