Abrigo

DECEMBER 2, 2015

The following is an excerpt from the Sageworks whitepaper "The Automation Revolution: How Technology is Changing the Way Firms Operate". As consumers adopt the latest technology, businesses must do the same in order to provide services and customer experiences that align with today’s technology. shifted to 2.0

Operations 150

Operations Technology Customer Experience Software 150

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Drive innovation with creative talent and practices.” Download the Forrester report, The Digital Transformation Services Landscape, Q3 2023 to find out more.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Perficient

FEBRUARY 18, 2021

As we noted in the last blog, the tools Power Platform includes can be crucial to enabling your makers, with Power Apps and Power Automate enabling them to not just build applications, but also to automate time-consuming processes and improve business operations. Provide operational support through automation. Learn More.

Tools 531

Tools Innovation Resources Operations 531

PYMNTS

SEPTEMBER 29, 2020

The pain points that accounts receivable (AR) teams most commonly experience can be boiled down to three underlying and related problems: continued reliance on manual AR management practices, and the resulting lack of speed and high operating costs associated with managing receivables. Reliance on manual processes has far-reaching effects.

Data 303

Data Innovation Survey Management 303

PYMNTS

SEPTEMBER 24, 2018

Whether in Australia, India, Europe or the United States, mobile phones aren’t just driving interconnectivity, but are the key channel driving innovation in payments and commerce. But what can businesses looking to expand abroad learn from the most successful payments innovations in these markets?

Innovation 190

Innovation Report Payments Mobile 190

PYMNTS

MARCH 2, 2020

It’s really difficult, the banking ecosystem is not fast and that’s just reality,” Jim McCarthy, industry expert and former innovation head for Visa, told Karen Webster in a recent conversation. The Headwinds Creating The Innovations Gap . According to the latest edition of the Innovation Readiness report, only 22.3

Innovation 222

Innovation Data System Mobile 222

Abrigo

JANUARY 22, 2024

download NOW Takeaway 1 Fraud losses totaled $485.6 Takeaway 2 Examiners' focus is on risk management related to products and services , especially those involving complex technologies like AI. Historically, the operational functions of fraud and AML/CFT have remained wholly or partially siloed. billion globally last year.

Fraud 221

Fraud Training Risk Management Software 221

PYMNTS

DECEMBER 7, 2020

Most are encouraging employees to work from home while also moving their back-office operations online, and payments operations are no exception. For more on these and other news items from this space, download this month’s playbook. RLJ Financial On Managing B2B Spend With Virtual Cards.

Management 268

Management Cards Company Innovation 268

PYMNTS

JANUARY 28, 2020

CUs are also leveraging the latest technologies, including cloud computing, to continue fostering the relationships with their customers. Though cloud computing still has its teething issues, CUs are exploring a middle ground between public and private cloud servers to determine the best way to harness this technology. million in 2019.

Innovation 155

Innovation St. Louis Fraud United States 155

Abrigo

OCTOBER 17, 2023

DOWNLOAD Takeaway 1 Financial institutions should review change management processes, given the ever-evolving landscape and examiners' attention. Why change management helps banks and credit unions: Enhanced adaptability : Financial institutions are subject to numerous regulatory changes, technological advancements, and market fluctuations.

Management 195

Management Lending Risk Management Strategy 195

Abrigo

FEBRUARY 6, 2024

Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud. Update your board about AML/fraud threats with this infographic: "5 Fraud typologies impacting you and your customers."

Fraud 221

Fraud Training Trends Regional 221

Abrigo

APRIL 19, 2016

The Office of the Comptroller of Currency, recognizing the sweeping changes in technology and business practices that are affecting financial institutions, is recommending U.S. banks incorporate “responsible innovation” as they adapt quickly to these advances, but what exactly does that mean? Support responsible innovation.

Innovation 150

Innovation Fintech Risk Management Community Bank 150

PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. However, a look at recent data found that many QSRs are not exactly quick to implement customers’ preferred innovations. About The Restaurant Readiness Index.

Innovation 123

Innovation Management America Customer Experience 123

PYMNTS

OCTOBER 29, 2019

The pace of payments innovation continues to accelerate, and corporate payments are no longer an exception to this trend. But to understand where B2B payments innovation is going, Jay Dearborn, president of corporate payments at WEX , said the industry must first take a look in the rearview mirror. “To Banks’ Unwavering Role.

Innovation 101

Innovation System Payments Fintech 101

PYMNTS

MAY 15, 2019

To help improve their operations, consumer services companies appear to have some very specific ideas about digital technology. The report also noted that many firms believe technology could also bolster their back-office operations. And tech companies are already working with retailers on payments innovation.

Innovation 112

Innovation Company Apple San Francisco 112

PYMNTS

SEPTEMBER 20, 2018

Along with the proliferation of faster, easier payment technologies, there are countless ways that vendors and suppliers can send and receive B2B payments. About 81 percent use credit cards, for instance, while 41 percent prefer settling accounts with ePayables technology, just to name a couple. In a word: ubiquity, or lack thereof.

Innovation 124

Innovation Payments Technology blockchain 124

PYMNTS

OCTOBER 28, 2020

In the November edition of The FI’s Guide To Modernizing Digital Payments , PYMNTS explores the latest in the world of payments modernization, including new investments in payments automation, FIs’ perennial competitive struggles with FinTechs and how cloud technology can level the payments playing field. billion by 2025, up from $74.4

Payments 219

Payments Compliance Fintech Innovation 219

PYMNTS

SEPTEMBER 14, 2017

One of the key reasons for the complicated relationship – the term “frenemies” comes to mind – is that FinTech newcomers are demonstrating innovative approaches to traditional banking practices, including financial management services and money transfers, while older banks tend to be wedded to older systems.

Innovation 191

Innovation Lending Fintech Bitcoin 191

PYMNTS

JANUARY 9, 2018

T he offering, dubbed Wallet Card, was unveiled during the annual Consumer Electronics Show (CES) technology conference. Card information is available for download via a secure, over-the-air cellular connection. In addition, messages can be sent to customers at any time via the Wallet Card.

Cards 110

Cards Operations Payments Conference 110

PYMNTS

DECEMBER 27, 2016

Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics. Enova’s 2016 payment innovations were powered by our real-time predictive analytics and on-demand decision-making technology. Download the eBook.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

DECEMBER 15, 2020

The good news, however, is that two-thirds of firms are cognizant of these issues and are actively moving away from manual processes, planning instead to embrace new technological solutions to upgrade their accounts receivable (AR) processes for more efficiency, speed and lower fees. These are only some of the findings from our research.

Study 277

Study Payments Maine Technology 277

PYMNTS

APRIL 4, 2019

But with new restaurants also come new or expanded digital initiatives – part of the overall trend, documented by PYMNTS research, of QSRs getting smarter about eCommerce and mobile tech, even as restaurant managers and customers often have differing views about which service and payments innovations work best. Chipotle’s Digital Gains.

Innovation 136

Innovation National Mobile Trends 136

PYMNTS

MARCH 16, 2017

Like all new technologies, chatbots are facing challenges. It wasn’t until 2016 that we saw the introduction of artificial intelligence (AI)–enabled chatbots bring about a necessary aspect of the technology via a conversational interface. It’s a powerful example of how our technology will work on all other messaging services.

Operations 107

Operations social media Comparison Industry 107

PYMNTS

AUGUST 6, 2020

New technologies and API infrastructures are also leading to rapid innovations in the PaaS space, including quicker payments than ever before. Artificial intelligence (AI) is also driving payments innovations, with a study finding that it could add $1.2 How Customer Expectations Have Driven Payments Innovation.

Regulation 245

Regulation Payments Innovation Fintech 245

PYMNTS

DECEMBER 21, 2020

These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage customers as the health crisis limits their in-person dining offerings and forces them to fast-track planned digital innovations. To get the full story, download the Tracker. Around The Order To Eat Space.

Customer Experience 301

Customer Experience Innovation United States Survey 301

PYMNTS

FEBRUARY 14, 2019

On the other hand, use of technologies like fuzzy logic and advanced AI are still relatively rare. percent of FIs have fuzzy logic technology, and 5.5 As use of learning technologies like these grows more ubiquitous, FIs are continuing to learn the business areas in which they can add the most value. Today, nearly 70.5

Fraud 173

Fraud Study System Innovation 173

FICO

JANUARY 12, 2022

I recently sat down with Sidhartha Dash, Research Director at Chartis Research, for a conversation about the technology and trends in enterprise fraud management. Fraud and Financial Crime Technology Convergence. Should you centralize or converge fraud and financial crimes operations and technology?

Fraud 52

Fraud Technology Management Trends 52

PYMNTS

MAY 28, 2020

Confronted with the option, most SMBs chose to innovate. Some of the most common technologies SMBs have enhanced since the beginning of the pandemic include online order-ahead for delivery and eCommerce channels. Not all SMBs are equally eager to develop new technologies, however. Our study finds that 33.4

Maine 182

Maine Data Innovation United States 182

PYMNTS

DECEMBER 28, 2020

The pandemic has cost more than 300,000 lives in the United States alone, and it has also challenged many institutions — such as credit unions (CUs) — that were never designed to operate on a primarily remote basis. Coast Capital On The Innovations Driving CUs’ Digital-First Future. To get the full story, download the Tracker.

North Carolina 197

North Carolina Houston Fraud Innovation 197

PYMNTS

JANUARY 30, 2019

Most companies — especially those prone to payments innovation — believe automating their B2B operations can provide a host of benefits. Moreover, among all the ways businesses’ can improve their B2B payments, accounts payable (AP) automation stands out as one of the most promising and popular innovations on the market.

Company 156

Company Innovation Resources Survey 156

PYMNTS

NOVEMBER 20, 2020

Winter is around the corner, bringing colder temperatures and prompting many restaurants to question whether their operations can survive the season. Delivery partnerships can be key to helping restaurants — especially smaller operations — weather the pandemic as consumers’ demands for digital ordering continue to grow.

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

MAY 15, 2019

To maximize call centers’ capabilities and efficiency, operators are turning to a host of tools and technologies, including voice recognition and artificial intelligence (AI). One such player turning to voice-recognition technology is Sensory , which recently launched TrulyNatural , a native voice-recognition platform.

Google 183

Google Innovation Security Operations 183

PYMNTS

JANUARY 26, 2021

Looking ahead at 2021, positive signs are on the horizon for the industry despite strains on CU operations due to the pandemic. Los Angeles-based immigrant-focused technology solution provider Welcome Technologies has announced that it has selected PSCU to provide processing and support services for its first credit card offering.

Tools 276

Tools Los Angeles New Jersey Trends 276

PYMNTS

DECEMBER 20, 2016

As documented in the December edition of the Unattended Retail Tracker™ , the results of a six-month long study conducted by USA Technologies show that just informing customers that a merchant or vendor accepts Apple Pay and other mobile wallets can boost overall sales by more than 36 percent. A taste of new technology.

Report 100

Report Innovation Payments Apple 100

PYMNTS

MAY 21, 2016

That, as it turns out, was the good old days of voice technology assistance. Today the incorporation of voice technology into daily activities runs the gamut, from taking music requests on-demand to ordering from Amazon to typing your texts for you. to roll out a voice technology offering. The response thus far? Phenomenal.

Technology 115

Technology Trends Maine Digital Banking 115

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. Cloud-based point-of-sale (POS) software provider PAR Technology Corp.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

MAY 20, 2020

COVID-19 has forced many CUs to limit their brick-and-mortar hours of operation or close their branches completely, leaving CU members to rely primarily — and sometimes exclusively — on their CUs’ digital banking options. PYMNTS research shows that 41.5 This competitive edge has disappeared in recent months, however.

Data 152

Data Digital Banking Innovation Fintech 152