PYMNTS

OCTOBER 22, 2020

In today’s top news in digital-first banking, Unifimoney is joining forces with Nium for real-time money transfers, while Volante Technologies has landed Grupo Financiero Banorte as a new client to modernize cross-border payments. Volante Lands Deal to Modernize Banorte’s Cross-Border Payments Systems.

Digital Strategies 153

Digital Strategies Technology System Strategy 153

PYMNTS

SEPTEMBER 23, 2020

That left FIs scrambling to “rapidly figure out how to get that same emotional and engagement outcome when the possibility of face-to-face is virtually nonexistent,” Randy Piatt , head of product solutions at card technology firm Ondot Systems , told PYMNTS in a recent conversation. Recreating The Card For A Digital-First World .

Cards 283

Cards Meeting Mobile Digital Strategies 283

Gonzobanker

OCTOBER 13, 2020

With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources. Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. Appoint Digital Ambassadors.

Strategy 156

Strategy Digital Banking Digital Strategies Mobile 156

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim. How It Will Work.

Fraud 316

Fraud Michigan Security Cards 316

PYMNTS

DECEMBER 5, 2019

A convenient and seamless ordering experience from online and mobile channels is essential for restaurant customers. Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area.

Innovation 131

Innovation Houston Metro Mobile 131

Independent Banker

OCTOBER 31, 2021

In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles. In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers.”.

Lending 91

Lending Community Bank Community North Dakota 91

Perficient

NOVEMBER 5, 2020

I’ve outlined below some of the key items discussed in no particular order: COVID exposed that driving customers online does not mean the company knows the customer. Offline and online data are not synced so customers don’t always get the right ‘treatment’ or even discounts they are entitled to and expect.

Company 436

Company Customer Experience Groups Data 436

PYMNTS

MAY 27, 2020

We’re still navigating the pandemic — which means doing what we used to do offline, increasingly, through digital means. As PYMNTS found in a recent consumer study, 40 percent of individuals are doing more of their daily retail and transactions online, partly because, well, there’s no other way to do it. Incentivizing The Consumer.

Mobile 280

Mobile Community Bank Cards Community 280

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. There is no perfect vendor.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

SEPTEMBER 2, 2020

Instead, consumers have indicated a strong preference for low-touch or no-touch systems. Snider said it’s a broader conversation that’s happening at CUs nationwide as they try to determine how to best serve the needs of a customer base that has migrated online incredibly quickly. That takes work on the CUs’ part.

Payments 223

Payments Innovation Meeting Digital Strategies 223

PYMNTS

JUNE 22, 2020

This system of cash-based eCommerce purchases — “Boleto” in Portuguese-speaking Brazil and “Boleta” in Spanish-speaking South American countries — allows consumers to pay for goods purchased online by printing out their payment information and submitting cash payments to their local general stores, bank branches or other brick-and-mortar locations.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

JUNE 15, 2020

The app is just one aspect of a multipronged digital strategy that grocers such as Sam’s Club are embracing to help customers safely and efficiently shop during the pandemic and its aftermath. These online orders may be poised to grow even more substantially, however. Technologies To Aid At-Risk Shoppers.

Innovation 209

Innovation Tools Dallas Mobile 209

PYMNTS

NOVEMBER 22, 2019

We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. (As it stands, it had had more than 2,500 restaurants as of Sept.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JANUARY 24, 2017

The online and in-store experience will never be identical — and that’s OK, according to Verifone EVP Glen Robson; they don’t have to be. It is fine for [online and brick-and-mortar shopping] to be distinct with clear advantages — but the chasm at this point has been too wide,” said Robson. A customer who wants to shop at 3 a.m.

Retail 100

Retail Online System Payments 100

FICO

FEBRUARY 9, 2021

The winner of the 2021 FICO Decisions Award for Customer Onboarding & Management used FICO® Origination Manager to create a self-serve online ‘instant mortgage’ service. OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

PYMNTS

FEBRUARY 6, 2020

The very best among them have large digital strategies that address the full guest experience, from ordering on a mobile device to purchasing on-site right up through food delivery and encouraging the next visit. For instance, the rise of third-party online delivery aggregators has helped many restaurants gain new and wider audiences.

Mobile 191

Mobile Operations Technology Payments 191

Gonzobanker

MAY 31, 2019

While online lenders Kabbage and OnDeck lent $2 billion and $2.5 billion, respectively, to small businesses in 2018, PayPal is now the largest online small business lender in the United States, with over $4 billion funded in 2018. Eliminate paper applications and utilize an online portal.

Lending 126

Lending Community Bank Community Data 126

PYMNTS

MARCH 6, 2020

It is what brought Farhan Siddiqi to Ahold Delhaize as chief digital officer a year ago — drawing him away from McDonald’s where he served in the same position and is credited with creating and shaping the firm’s digital strategy — including the launch of mobile ordering and self-service kiosks at 20,000 locations.

Innovation 175

Innovation Retail Digital Strategies Mobile 175

Celent Banking

JANUARY 25, 2016

There´s the Surface 4 and others that are starting to seriously go after the laptop market with a full operating system and keyboard, but the best-selling tablets on amazon are all those with small screens and cheap price tags. We feel this is more in line with the way the market is moving.

Resources 100

Resources Mobile Strategy Digital Strategies 100

PYMNTS

DECEMBER 15, 2017

Assemble for millennials is a toolkit that issuers, corporations and IBCUs can use to enable digital financial solutions, in this case targeting millennials, using a single-access digital prepaid product. Those physical and virtual prepaid products can be used to pay online and at stores, anywhere Mastercard is accepted.

Millennials 134

Millennials Management Cards Security 134

Gonzobanker

DECEMBER 5, 2018

Bridging digital sales with digital service is white hot right now with a flurry of related investments including Jack Henry/BOLTS , Adobe/Marketo , Kony/Pivotus , Finastra/Malauzai , Meridianlink/CRIF , FIS’ Digital One related investment in Zenmonics and Fiserv’s announced internal build/launch of Originate.

Fraud 105

Fraud Austin Fintech Lending 105

FICO

JUNE 21, 2022

But with the mass adoption of digital channels, it’s now estimated nearly two-thirds (65%) of online customers will try an instant finance option within the next 12 months. Prior to working with FICO, customer decisions were managed using 14 different systems. How FICO Can Help You Develop a Winning Digital Strategy.

Management 52

Management Customer Experience Regional Strategy 52

Filene

FEBRUARY 13, 2018

Our own studies have shown that credit union’s online presence matters. More and more consumers are going online as their primary research and shopping channels and often times this is where the first impression of an organization is made. This is the same process we would do to help credit unions with their digital strategies.

Digital Strategies 28

Digital Strategies Strategy US Online 28

Perficient

SEPTEMBER 29, 2020

He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric.

Marketing 294

Marketing Branding Data Industry 294

NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

Banking 2020

NOVEMBER 18, 2015

The switch to digital banking has been a relatively recent change, and mobile banking has only just emerged as a viable option for customers. Banks are still trying to figure out how mobile banking fits into their digital strategy. How are our customers using mobile banking?

Strategy 40

Strategy Mobile Digital Strategies Data 40

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. One popular choice: retail innovation labs. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

Gonzobanker

DECEMBER 22, 2014

A keen industry mind who banks the highest tweets-per-minute ratio of anyone out there, Bradley departed his VP digital strategy position at California’s $3B Mechanics Bank to be North American head of innovation for $77B and Top 20 worldwide bank Santander. A hard-charging credit union that will make the system better.

Los Angeles 101

Los Angeles Apple Risk Management California 101

CB Insights

MAY 15, 2019

” Visa already teamed up with Transport for London on a contactless payment system that the team now looks to expand to transportation hubs worldwide. The labs aim to help Deutsche Bank evaluate and adopt emerging technologies, develop a culture of innovation, and contribute to the bank’s digital strategy. Founded: 2016.

Innovation 78

Innovation blockchain Technology Groups 78

FICO

DECEMBER 5, 2017

They use social engineering techniques and may hack into email and other systems in order to set up their victims. As more consumers and businesses adopt simple ways to send money in real time the pool of potential victims increases, a trend accelerated by the COVID crisis pushing more people to use online banking.

Fraud 52

Fraud Payments Course Trends 52

Fintech Labs Insights

AUGUST 11, 2016

The jury of six featured Michael Ludden, Product Manager, Developer Relations, IBM Watson; John Musser, Founder and CEO of API Science; Neha Sampat, CEO of Built.io; Michael Stowe, Developer Relations Manager for MuleSoft; Steven Willmott, CEO of 3scale; and Rob Zazueta, Director of Digital Strategy, TIBCO Software.

San Francisco 12

San Francisco Utah Case Study New York 12

Fintech Labs Insights

DECEMBER 5, 2016

Speaking at FinovateFall 2016 in September, Daon President of the Americas Conor White asked attendees about their own experience with cart abandonment online. In addition, passwords are too cumbersome, easily forgotten, and represent a decades-old system of authentication. This technology is sweeping across all digital channels.

Security 12

Security Mobile Technology Virginia 12

Fintech Labs Insights

MAY 24, 2016

” Personetics offers a white-label solution that integrates with a bank’s mobile app or online website. Livneh: We currently work with some of the largest banks and card issuers in North America and Europe, as well as some smaller institutions that have advanced digital strategies.

Analytics 14

Analytics Data Examples America 14