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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

financial institution executives surveyed for What’s Going On In Banking 2022 , 19% of community banks and 10% of credit unions had not launched a digital transformation strategy prior to this year, and another 15% had no plans to do so. What Does a Digital Product Manager Do? Among 300 U.S.

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Restaurants Combining Mobile Order-Ahead And Loyalty Into Tasty Digital Dish

PYMNTS

The PYMNTS December 2020 Restaurant Readiness Index , a Paytronix collaboration, surveyed a census-balanced panel of nearly 2,200 U.S. consumers and 490 restaurant operators looking for digital strategies that help deliver improved experiences and boost average unit volumes.

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Some SMBs Close Permanently After Being Told To Shut Down A Second Time

PYMNTS

But the second round of closing could be the death blow of many of the same small operations. The COVID-19 pandemic has been a catalyst for small firm innovation, with 72 percent of SMBs improving or adding digital capabilities since the crisis began.

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Chipotle Personalizes Loyalty Program, Digital Ordering Experience

PYMNTS

Winter is around the corner, bringing colder temperatures and prompting many restaurants to question whether their operations can survive the season. PYMNTS research shows that the shift to digital and mobile ordering solutions is especially robust in more populated locations. The study found that 25.8

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LendingClub Gets OK To Acquire Radius Bancorp

PYMNTS

s first publicly traded neobank, with a branchless digital-first approach to financial services that comes right as the pandemic has forced branches to close, and banking across online platforms is gaining critical mass. But now,” with Radius in the operational mix, “we can add savings into the puzzle,” he told Webster.

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Are Digital Auto Sales The Shape Of The Future Or Just A Temporary Detour?

PYMNTS

That’s driven dealers and automakers to rewrite their business strategies with an eye toward creating new digital-sales tools that offer consumers more personalized, online services. But closed showrooms obviously aren’t profitable, so dealers needed digital strategies to lure potential buyers in. “I

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Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience

PYMNTS

Ordering innovations have been especially useful as more consumers tap digital and mobile channels to select and purchase their desired menu items, So said. These results still marked an improvement compared to Q2, when sales were down 45 percent year over year, and So noted that digital comprised 60 percent of total Shack sales in Q3.