Perficient

JUNE 24, 2023

In today’s digital landscape, having a solid digital strategy and embracing cutting-edge technology are key factors for business success. Without a Digital Strategy, your Business may Fail. While Optimizely is used as an example, the concepts discussed can apply to other digital experience tools as well.

Tools 251

Tools Digital Strategies Analytics System 251

Gonzobanker

JULY 20, 2022

The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. One of the fatal mistakes many institutions make is viewing digital as falling entirely within the domain of I.T. What Does a Digital Product Manager Do?

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Perficient

JULY 31, 2020

The compounded alignment challenges multiply when digital strategy transformation activities are layered on. ” Stay with me here… Any strategic or transformation initiative must, at its foundation, be built upon the basics of change management. If it isn’t, it’s sure to fail in achieving its goals.

Digital Strategies 373

Digital Strategies Meeting Tools Strategy 373

FICO

JUNE 21, 2017

Compare that experience to digital-first companies like Amazon and Apple, which have remarkable stickiness and growth, where the experience is frictionless and most issues are resolved quickly. Back in 2011, Gartner made the bold prediction that 85% of customer interactions would be managed without human intervention by 2020.

Customer Experience 53

Customer Experience Digital Strategies Strategy Analytics 53

Perficient

FEBRUARY 24, 2021

He implemented a metric-driven management system that saw revenue rise 15 percent and profitability quadruple in his first year. Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient and works with clients to make their customers and stakeholders happy by delivering insanely great digital experiences.

Branding 441

Branding Case Study Digital Strategies Strategy 441

ATM Marketplace

JANUARY 25, 2019

Matt Schultz, lead digital strategy and insights manager at USAA, talks with Tim Tang, director of enterprise solutions at Hughes, about disruption in the banking industry, the challenges of staying ahead of the competition, and the demand to provide the digital innovations members need in order to better manage their everyday financial lives.

Innovation 58

Innovation Management Digital Strategies Strategy 58

Perficient

NOVEMBER 23, 2020

It is becoming the key driver behind ongoing digital strategies, and the industry pundits echo that. And, you will need various technologies to help manage it all, not to mention a culture that’s capable of exploiting what the data can offer. The power of data and artificial intelligence can help us do that.”

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

Perficient

AUGUST 20, 2020

Working with these strategists, Monique Anderson, a Perficient marketing manager, interviewed them to explore some of the new features. . . To start, Rick Bauer, a Sitecore Digital Strategy MVP, updated us on Content Hub. Content Hub and CMP. Update on SXA and SCORE.

Analytics 322

Analytics Digital Strategies Strategy Marketing 322

Insights on Business

MAY 3, 2019

As the rise of digitalization continues to transform wealth management, and firms attempt to keep pace, the ways in which financial advisors and clients interact are evolving as well. In the past, clients managed their finances in silos. And, clients are demanding that these interactions happen digitally.

Management 87

Management Data Meeting Branding 87

Gonzobanker

OCTOBER 13, 2020

Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. For these institutions, digital strategy should be focused on a disciplined allocation of resources and a management team obsessed with understanding performance, competition and the voice of the digital customer.

Strategy 156

Strategy Digital Banking Digital Strategies Mobile 156

Perficient

SEPTEMBER 26, 2022

This was evident with innovative applications for underwriting, customer service, and claims management. We also know that a robust digital strategy and API development plan are required to be successful: Partnerships and experiences will be an extension of carrier brands, so they must be carefully cultivated.

Data 275

Data Conference Analytics Industry 275

Perficient

JUNE 30, 2020

When we help customers assess their CX technology, we typically review the following areas: Experience Platforms – These systems typically drive your owned web and mobile experiences and include content management, search, digital asset management, and others.

Customer Experience 348

Customer Experience System Analytics Management 348

ABA Community Banking

SEPTEMBER 1, 2016

Mobile account opening, fintech partners, analytics, and more all must blend for success Management Lines of Business Technology Fintech.

Digital Strategies 40

Digital Strategies Strategy Analytics Fintech 40

PYMNTS

SEPTEMBER 8, 2020

Existing investors Tiger Global Management , General Atlantic and Owl Ventures also participated, Bloomberg reported. Parents, even those not on board, have had to adopt digital strategies to help their kids keep learning, Bloomberg reported. Byju's valuation is now at about $10.8 billion, according to Bloomberg.

Digital Strategies 134

Digital Strategies Video Online Report 134

PYMNTS

OCTOBER 6, 2019

“We believe that together with current management, ModCloth has the ability to become a stronger player in the premium fashion market, nationally as well as internationally,” Go Global’s Managing Director Jeff Streader said in a press release.

Retail 129

Retail Branding Strategy Digital Strategies 129

PYMNTS

JANUARY 19, 2021

Asked on the conference call with analysts about the roadmap for Marcus, and the competitive landscape, management stated that FinTechs such as Chime are relatively narrower in scope in their offerings than Goldman is; CEO David Solomon maintained that Goldman has a “more integrated offering” than competitors.

Digital Strategies 152

Digital Strategies Strategy Cards Conference 152

PYMNTS

JUNE 19, 2020

Whether they partner with multiple payment service providers (PSPs) or opt to develop in-house payment capabilities, making payments operations work is often resource-intensive because it requires a high degree of plan­ning, coordination and strategy. There are ways to effectively manage these logistical issues, however.

Payments 188

Payments Compliance Resources Fraud 188

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

OCTOBER 21, 2020

Banorte will connect “all related systems, including channels” to Volante’s VolPay , which will help the bank orchestrate and process cross-border transactions while also “accelerating the bank’s digital strategy,” Volante said in a press release.

System 140

System Payments Digital Strategies Capital 140

PYMNTS

OCTOBER 7, 2019

“We believe that together with current management, ModCloth has the ability to become a stronger player in the premium fashion market, nationally as well as internationally,” Go Global’s Managing Director Jeff Streader said in a press release.

Online 100

Online Retail Digital Strategies Branding 100

South State Correspondent

AUGUST 30, 2023

You don’t have an “internet strategy,” an “insurance strategy,” or a “digital strategy.” Below is a treasury management data model using a random forest machine-learning model applied to easily obtainable bank customer data. That is not what banks should be doing to start.

Data 195

Data Analytics Strategy Examples 195

PYMNTS

JULY 24, 2020

On top of acting as a key component of their enterprises’ broader payments and workflow digitization strategies, procurement departments are also central to optimizing spend and strengthening supplier relationships. “Suddenly having to rethink their whole supply chain strategy is a huge additional pressure,” he said.

Strategy 175

Strategy Resources Digital Strategies Risk Management 175

PYMNTS

JANUARY 19, 2021

And the pandemic has done nothing but coalesce LendingClub’s digital strategy to become a full spectrum of consumer and commercial loan products across digital conduits, said Nayar (who added that LendingClub already exists as a “massive powerhouse on the loan side”).

Digital Banking 290

Digital Banking Cards Digital Strategies Survey 290

PYMNTS

MAY 5, 2020

This new bundled returns solution directly addresses the need for better online consumer returns experiences and more efficient returns management in response to the shift to ecommerce during COVID-19 store closures,” said a statement from the two companies.

Florida 205

Florida Retail Tampa Customer Experience 205

Cisco

OCTOBER 11, 2021

It’s a time of transition and digital transformation in financial services. Only 14% of banks are in the execution phase of their digital strategy… BDO.

Branch Design 141

Branch Design Branch Strategies ATM Digital Strategies 141

PYMNTS

APRIL 9, 2019

BNY Mellon announced Tuesday (April 9) the appointment of three executives to help oversee the digitization strategy at the bank. All three report to Roman Regelman , who is in charge of digital at BNY Mellon and will be based in New York. She’s also managed strategy projects and invested in early-stage companies.

Strategy 100

Strategy New York Digital Strategies Customer Experience 100

PYMNTS

NOVEMBER 20, 2020

No two customers are alike, and the restaurant loyalty programs and digital ordering options they receive shouldn’t be either, Nicole West, vice president of digital strategy and product management for Chipotle, tells PYMNTS.

Google 141

Google Payments United States Digital Strategies 141

ABA Community Banking

OCTOBER 20, 2014

From top management down, bankers must embrace digital strategy Management Blogs Making Sense of it All CSuite Feature. 1Making Sense of it All'

Digital Strategies 74

Digital Strategies Strategy Management 74

PYMNTS

MAY 17, 2018

digital operations head Edward Achtner said that the bank has been eyeing such efforts as partnerships. He noted that his own firm’s digital strategy has helped customers transfer $1 billion across mobile devices. That latter firm is a digital lender and credit solutions provider. During the discussion, HSBC U.S.

Fintech 108

Fintech Community Bank Community United States 108

Perficient

OCTOBER 29, 2020

Explore our Digital Strategy practice to learn how we help clients understand users to create the next generation of digital businesses, products and services.

US 294

US social media User Experience Digital Strategies 294

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. Due diligence is your friend.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

NOVEMBER 20, 2020

Sixty-two percent of customers also say the availability of digital ordering and payment options can influence whether they choose to patronize a QSR, further highlighting the importance of remote ordering options.

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

APRIL 2, 2019

With Google Assistant available in a slew of devices including Android phones, customers can manage their shopping carts on the go. “We Walmart has been embracing a digital strategy, rolling out new services such as the ability to skip the checkout line and order and have groceries delivered.

Google 165

Google Digital Strategies Technology Strategy 165

PYMNTS

SEPTEMBER 1, 2020

For Macy’s, digital sales continued to be strong even in areas where stores reopened. Management therefore realized that to thrive in the post-pandemic environment, it would need to focus more on the digital experience.”. “As its stores were closed, the company’s online sales penetration in the quarter increased to 43%.

Strategy 195

Strategy Retail Branding Digital Strategies 195

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. A banker’s job is attracting and managing customers, understanding risk, and pricing it appropriately.

US 195

US Training Examples Data 195

BankInovation

JULY 1, 2020

KeyBank is embracing a human-digital strategy. The Cleveland-based bank, which has $156 billion in assets, is using banker-led consulting sessions, complemented by proprietary algorithms, to connect customers with relevant solutions.

Cleveland 64

Cleveland Digital Strategies Strategy Customer Experience 64