What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)
Perficient
FEBRUARY 25, 2021
To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. Resources are stretched thin, triggering frustration. To promote this kind of alignment, we work with leadership teams to define a vision for digital.
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