PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. operations. Top News .

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

SEPTEMBER 10, 2019

But, as is the case with so much in banking, technology can make the ATM a potent tool for customer engagement — boosting ROI, too — if financial institutions (FIs) leverage a holistic approach with the machines themselves, with a focus on self-service use cases. The Consumer. Their hours may not easily dovetail with the 9-to-5 workday.

ATM 158

ATM Examples Course Strategy 158

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. The research offered some encouraging findings for the future, with 80 percent of CEOs set to increase investment in digital transformation.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

PYMNTS

FEBRUARY 23, 2018

The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. Touchscreen self-ordering kiosks, a new mobile pay app, dedicated pickup areas for mobile orders, digital menu boards and, yes, in-store WiFi will make up its digital strategy.

Online 101

Online US Payments Mobile 101

NCR

JULY 5, 2016

Digital change: Technology is reshaping almost every sector, and banking is no exception. Organizations face pressure from customers to provide the latest digital innovations, while also being required to update legacy back-end systems to streamline cumbersome processes. Technological readiness. Social engagement.

Training 56

Training System Digital Strategies Leadership 56

PYMNTS

DECEMBER 5, 2019

Expedia Leadership Shake-Up Shows Power of Travel Industry Disruption. Expedia CEO Mark Okerstrom and CFO Alan Pickerill have resigned after a conflict regarding the strategy of the company. Chairman of The Board Barry Diller, as well as Vice Chairman and Director Peter Kern, will oversee the firm’s executive leadership team.

Cards 131

Cards New York City Payments New York 131

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Digitizing your financial service can seem like a huge mountain to climb. Futureproof your CX strategy.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

CB Insights

MAY 10, 2018

But just as their clients are always under threat from new players and technologies, consultants too are not immune to the forces of disruption. “The underlying principles of strategy are enduring, regardless of technology or the pace of change.” The four functions of consulting. ” —Michael Porter.

Strategy 78

Strategy Management Analytics Tools 78

Perficient

NOVEMBER 12, 2020

The digital agency emerged in the 1990s, soon after companies realized that the web would be driving customers to their web site and that they needed to make sure these customers got there. Add deepfake and augmented reality technology to this mix, and the creative agency is even further interrupted. Digital is accelerating roadmaps.

How To 508

How To Branding Customer Experience Industry 508