Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. To promote this kind of alignment, we work with leadership teams to define a vision for digital. Perficient: Digital Strategy Experts.

Meeting 309

Meeting Customer Experience Branding Leadership 309

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. And it seems that many providers are not entirely confident they are doing enough to meet these expectations.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

NCR

JULY 5, 2016

Meanwhile, 60 per cent of customer dissatisfaction originates in the back-office and only 30 per cent of bank executives feel their processes can swiftly adapt to meet market changes. Moving towards digitalization . Self-service and automation solutions. Training and support regimes. Fraud identification and prevention measures.

Training 56

Training System Digital Strategies Leadership 56

PYMNTS

DECEMBER 5, 2019

Expedia Leadership Shake-Up Shows Power of Travel Industry Disruption. Expedia CEO Mark Okerstrom and CFO Alan Pickerill have resigned after a conflict regarding the strategy of the company. Chairman of The Board Barry Diller, as well as Vice Chairman and Director Peter Kern, will oversee the firm’s executive leadership team.

Cards 131

Cards New York City Payments New York 131

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. Futureproof your CX strategy.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

Perficient

NOVEMBER 12, 2020

These implications go far beyond the marketing and creative services that digital agencies have provided historically, as the technology and business interdependencies to support them have become inextricably connected and incredibly complex. Digital is accelerating roadmaps. Peak Creative. Data + Marketing.

How To 508

How To Branding Customer Experience Industry 508

CB Insights

MAY 10, 2018

Expertise: An experienced operator’s perspective on a problem and the different ways that it can be solved. There’s a complexity to getting these tools operational that compounds at scale. The company also lacked a cohesive vision that promoted collaboration between digital and the traditional corporate structure.”

Strategy 78

Strategy Management Analytics Tools 78