PYMNTS

JANUARY 20, 2021

For the last nine months, many of us have been learning how to work remotely, communicate remotely, learn remotely, socialize remotely and more. In the midst of these struggles, the payments industry has risen to the occasion and innovated to become an even more integral part of the economy and people’s lives.

Payments 178

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PYMNTS

JUNE 15, 2020

These realities are casting a new light on some of grocery stores’ recent innovations, such as Stop and Shop’s hand-held product scanners and Target’s and Whole Food’s mobile ordering and curbside pickup services. Sam’s Club has been a notable player in the digital innovation arena. Technologies To Aid At-Risk Shoppers.

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PYMNTS

OCTOBER 31, 2019

He added that another element of the company’s digital strategy is artificial intelligence (AI). Starbucks invested in partners by allocating additional store labor, increasing store-level training and simplifying in-store tasks, often with new technology. In fiscal year 2019 in the U.S.,

US 100

US Digital Strategies Training Customer Experience 100

PYMNTS

MARCH 6, 2020

It is what brought Farhan Siddiqi to Ahold Delhaize as chief digital officer a year ago — drawing him away from McDonald’s where he served in the same position and is credited with creating and shaping the firm’s digital strategy — including the launch of mobile ordering and self-service kiosks at 20,000 locations.

Innovation 175

Innovation Retail Digital Strategies Mobile 175

PYMNTS

OCTOBER 16, 2018

” “We are getting to reimagine retail and our business … expect us to test a lot and fail a lot,” he said. The retailer purchased a 77 percent stake in Flipkart for $16 billion in May of this year as part of its longer-term global digital strategy.

Innovation 128

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Perficient

JUNE 30, 2020

In this post, I’ll share how to use those insights to make sense of what to do about it. . For most of us, there is no shortage of problems to solve or great ideas to consider. Many of these experiences and capabilities are powered by rapidly maturing technologies that have already started to prove themselves out. Innovating.

Innovation 348

Innovation Resources Trends Strategy 348

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

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PYMNTS

FEBRUARY 23, 2018

And with its scale in mobile payments and loyalty members, the company is well-positioned for other innovative initiatives. The ubiquity of mobile and credit card payments is enabling us to begin an exploration of cashless stores in the U.S,” Starbucks CEO Kevin Johnson said during a recent earnings report. “By million active members.

Online 101

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PYMNTS

DECEMBER 18, 2019

From McDonald’s to Starbucks , quick-service innovators are expanding their mobile ordering efforts with the inclusion of delivery. KFC , for its part, will look into new drive-thru technologies such as menu boards that are powered by artificial intelligence (AI) in its digital strategy for next year. The number of U.S.

Mobile 131

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PYMNTS

DECEMBER 28, 2018

It is a process that is going to take two to three years to play out, and once it does, it likely will set us up for a new wave of even greater innovation. Where those strategies will lead is still unclear to many, but no one can afford to ignore the changes that eCommerce has brought to traditional brick-and-mortar retail.

eBook 128

eBook Innovation Industry Digital Strategies 128

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. In addition to Alexa, the restaurant chain is also turning to other digital innovations. In Other Brick-and-Mortar News. Kroger Co.

Retail 139

Retail Strategy United States Comparison 139

Cisco

OCTOBER 19, 2020

The dramatic change of habit in the behavior of banking customers, digital natives or not, has brought adoption of digital payment methods and new interaction channels. Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry.

User Experience 71

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PYMNTS

JULY 24, 2018

The story of the enterprise’s digital transformation is long and winding, as executives struggle to overcome budget restrictions, integration hiccups and a lack of willingness for change from the higher-ups. Which brings us to the second study released last week.

Survey 102

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PYMNTS

MAY 20, 2019

We are piloting this new technology with the goal of increasing safety, speeding up delivery times and adding efficiency across our network,” an Amazon spokeswoman said in a statement. “We Julie Harris, head of BoA’s global banking digital strategy, said the latest move comes as part of the bank’s continuing focus on digitization.

Data 115

Data Apple America Innovation 115

Javelin Strategy & Research

SEPTEMBER 2, 2014

I can’t get enough of innovation and digital strategy. My 30 year career started in merchant e-commerce technology, with numerous product management/leadership/launch roles before moving over to product-innovation research some fifteen years ago. I have a lot to learn!

Innovation 58

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PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. Top News . operations. Curing the $2.4T

Millennials 101

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Filene

JUNE 29, 2017

This is especially true when it comes “innovative” ideas or those based in technology. After the session, you will have a clear picture of how Live Observational Research and the Filene Digital Strategies Program can help you: Uncover both tactical and strategic challenges with your digital channels.

Digital Strategies 28

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CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

JULY 22, 2016

Though the purchase of London-based VocaLink is sure to open the door for Mastercard to play a role in the company’s key payment technology platforms for U.K. that didn’t use its technology in some capacity last year. percent – of VocaLink for approximately $920 million. s ATM network.

Payments 100

Payments Mobile Strategy Digital Strategies 100

Filene

MAY 19, 2016

According to its website , “using mobile and Facebook metrics, Shastic calculates an overall "Innovation Score" for each financial institution. ” How is your credit union’s digital literacy? More than half of American adults use mobile banking, and globally, well over half a billion people do.

social media 34

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Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. I think you’ve helped us and our clients really jump some great hurdles.

Marketing 294

Marketing Branding Data Industry 294

Perficient

NOVEMBER 20, 2020

Synthetic content creation is a natural byproduct of the creative methods and the technology available to us today. However, in order to achieve and sustain this level of truly individualized digital experience, you’ll have to do more than just create a lot of content.

Video 322

Video Tools Digital Strategies Marketing 322

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim.

Fraud 316

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Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. This approach is the opposite of disruptive.

Customer Experience 129

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FICO

JUNE 21, 2022

Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers. Digital decision platforms have been driving a diverse mix of innovations. How Decision Platform Technology Drives Agility. Saxon Shirley. Wed, 05/25/2022 - 03:43.

Management 52

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Lex Sokolin

SEPTEMBER 23, 2020

It gets to claim to be a technology-first player and focus on machine learning for its algorithms, rather than thinking about how to manage some investment management pie to have assets hit liabilities. Don’t get us started on WeWork, SoftBank, and Silicon Valley. have a tough time hitting the innovation agenda.

Capital 52

Capital Software Lending Apple 52

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. One popular approach: in-house financial innovation labs. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

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CB Insights

MAY 10, 2018

Early consultants pioneered the tools and frameworks used to help companies develop a strategy: the 2×2 matrix, the Experience Curve, SWOT (Strengths, Weaknesses, Opportunities, Threats) diagrams, Porter’s Five Forces, and many more. State of Innovation Report. Many are still in wide usage today.

Strategy 78

Strategy Management Analytics Tools 78

Perficient

FEBRUARY 24, 2021

The digital world is global, now, more than ever. 2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace. Software developers and engineers in the U.S.

Software 294

Software United States Strategy Regulation 294

Gonzobanker

DECEMBER 22, 2014

A keen industry mind who banks the highest tweets-per-minute ratio of anyone out there, Bradley departed his VP digital strategy position at California’s $3B Mechanics Bank to be North American head of innovation for $77B and Top 20 worldwide bank Santander. THE TECHNOLOGY AWARDS. That’s one helluva move up. EVP: Hell no.

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Fintech Labs Insights

DECEMBER 5, 2016

.” With clients including USAA and Mastercard , Daon provides both enterprise and public sector customers with biometric authentication technologies including face, voice, and fingerprint recognition. Importantly, the technology is built to make it easier for individuals to protect themselves, delivering both security and convenience.

Security 12

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