Perficient

FEBRUARY 2, 2021

SoDA is an extremely selective association of respected digital agency leaders and technology disruptors. The SoDA Report is its regular publication that brings together research, thought leadership and case studies from some of the world’s leading digital agencies and technology innovators. See the full report.

Report 496

Report Case Study Leadership Study 496

Perficient

DECEMBER 10, 2020

In the Pega 2020 Global Customer Experience Study , Pega identified several key data points to which we should pay attention. “Without strong CX leadership to champion the company’s initiatives and set cross-departmental goals, CX efforts typically stagnate, devolve, and disintegrate. ” Pega Study.

Customer Experience 340

Customer Experience Leadership Study Groups 340

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. While this fact may never show up in a satisfaction survey, studies repeatedly point to the relationship between brand consistency and customer trust.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

JULY 16, 2020

As trade shows were postponed and canceled, we quickly shifted our marketing approach, opting for a robust digital strategy. This included the issuing of topical studies, thought leadership pieces and webinars. It’s a testament to GIACT’s leadership, our staff and our collective resolve.

Meeting 154

Meeting Leadership US Conference 154

Accenture

JULY 20, 2017

The study showed that those who have focused on change as a core capability—our ‘change leaders’—are seeing better results across a range of areas from cost control to customer service. Internal and external drivers are focusing these programs on cost control, improving the customer experience, digitisation and compliance.

Survey 154

Survey Strategy Digital Strategies Leadership 154

CB Insights

MAY 10, 2018

Early consultants pioneered the tools and frameworks used to help companies develop a strategy: the 2×2 matrix, the Experience Curve, SWOT (Strengths, Weaknesses, Opportunities, Threats) diagrams, Porter’s Five Forces, and many more. State of Innovation Report. Many are still in wide usage today.

Strategy 78

Strategy Management Analytics Tools 78