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Retail Pulse: Chipotle Mexican Grill Unveils Alexa Skill; Kroger Goes Back To Basics

PYMNTS

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. Diners download the Amazon Alexa app, enable the Chipotle skill, link profiles, and then reorder Chipotle meals. In Other Brick-and-Mortar News.

Retail 139
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Why Restaurants Are All In On Kiosks, AI Tech

PYMNTS

To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. According to the PYMNTS Retail Innovation Readiness Index , nearly eight in 10 accommodation and food services merchants — or 77.4 And just over six in 10 — or 62.2 More than half — or 54.2

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eBay’s Head Of Payments On Localizing Buyer-Seller Experiences

PYMNTS

The COVID-19 pandemic is driving consumers online to shop and pay, and their rapidly changing shopping habits are forcing merchants to rethink their digital strategies. For more information on these stories and other payments orchestration headlines, download the Playbook.

Payments 188
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Unwrapping Chipotle’s Evolving Digital Ordering Strategy

PYMNTS

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. .

Strategy 130
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Target Merges Cartwheel Into Its Main App

PYMNTS

Those who use Cartwheel have saved more than $1 billion during in-store visits, and the app has been downloaded about 40 million times. The move is the latest in Target’s quest to boost its innovation strategy.

Maine 100
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How Ghost Kitchens Are Altering The QSR Landscape

PYMNTS

These are just some of the ways companies are tapping into the latest restaurant innovations with the help of technologies such as artificial intelligence (AI) and automated retail: Among diners, 71 percent would be open to QSRs incorporating AI. The new law would require most retail outlets to accept physical currency.

Tampa 134
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How QSRs Are Going Digital To Counter COVID-Related Sales Declines

PYMNTS

Starbucks President and CEO Kevin Johnson echoed such comments on his company’s earnings call, noting that the chain experienced a “significant acceleration” in the number of customers who downloaded the company’s app and joined Starbucks Rewards during Q2. The numbers grew 17 percent quarter over quarter to reach three million.

Examples 108